Audi of Memphis

3.4 out of 5 3.4
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Audi of Memphis Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2015

At any location of Gossett Motor Cars, it becomes clear the moment you enter the showroom or our service areas...the dif

...

ference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship, and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett

"We Gossett"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
42 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 20, 2020

    Tom /sales manager and Curtis Copeland were absoletly outstanding!! I could not have asked for better service any where. Fanstastic customer service at... Gossett/Audi/Memphis. I felt very pampered. Thanks for everything, Cindy Lou Henson

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 21, 2020

    The staff was very disrespectful. I over heard the staff members making jokes about me because I was a young female. My gender or age should not be discriminated.... I would never buy a car from this dealership.

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    Does not recommend this dealer
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  • 5.0 out of 5
    January 21, 2020

    Had a positive experience with the company. They were very helpful and didn’t pressure me into buying anything, setup several test drives and I decided... to purchase an Audi Q7.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on your New Ride! The Q7 is the Bomb. We are excited to hear that you had a great buying experience at Gossett Audi-we strive to make our cus...tomers happy everyday. We are looking forward to serving you again in the future.

  • 5.0 out of 5
    November 8, 2019

    I had my car towed last night after hitting a pothole and popping my tire. Called Audi Memphis and talked with Tracy this morning. Tracy indicated service... was very busy but he would do the best he could to get me the same tire for my car. Tracy scrambled and got a tire that would normally take until the following Tuesday. He also made sure a recall was fixed on my car. Thank you for going above and beyond to get my car back same day after a last minute drop off.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Jane, So very happy we could help out! We love our customers and love seeing this stellar 5 Star Review. Thanks for your business and we look f...orward to serving you again in the future.

  • 1.0 out of 5
    December 3, 2018

    This dealership is very fast to make the deal but very slow to provide service. The leadership should monitor customer satisfaction of the waiting customers.... I called for an oil change and tire rotation and could not be seen for 6 days. This would place the service on a Saturday which I avoid because the last Saturday oil change that I Scheduled at this location took 7 hours to complete. When I asked the service writer to connect me with the manager so that I could voice my concerns, the writer promptly disconnected the call. The service for my vehicle has been paid for in advance so there seems to be no urgency to provide service because no additional monies are being tendered. It’s unfortunate that the reliability of the service doesn’t mirror the quality of the product.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hi Mr. Arnold, we understand that you have spoken to Will and have scheduled an appointment in December to service your vehicle. Unfortunately, it may... be more time consuming to service the recalls as well as your normal maintenance and your concerns but we will try our best to get your vehicle back to you in perfect shape as soon as we can. We appreciate your patience and we look forward to continuing to serve you. Thank you for your business Walter.

  • 5.0 out of 5
    January 13, 2018

    Great buying experience with Kerry and Jordan Purchased car from Chicago, flew to Memphis, drove it home. Would recommend Gossett to anyone looking... for a new or used Audi.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2017

    We had an amazing experience at Gossett Audi from the minute I walked in and was greeted by Will George. I was not sure which vehicle that I wanted but... Will took a lot of time with me and was very patient while I was deciding. Obviously the car was very important to me but the customer service that I received was also. Will did a great job explaining the vehicle and by delivering the car!The Audi team , Chip Pleasant, Bink Hare, Jordan Norton, and Will George exceeded my expectations! Love my A6!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for taking the time to leave such a nice review! We're thrilled to know you were happy with the customer service and that our team exce...eded your expectations. We truly appreciate the kind feedback and look forward to working with you again in the future! In the meantime, enjoy your new A6!

  • 5.0 out of 5
    May 16, 2017

    Great service. Received a loaner and no charge for the service. My car was washed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your business, Laurence! We truly appreciate your feedback!

  • 5.0 out of 5
    May 16, 2017

    Great service. Received a loaner and no charge for the service. My car was washed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your business, Laurence! We truly appreciate your feedback!

  • 5.0 out of 5
    May 14, 2017

    As always, my experience with Jeff was very professional and thorough. I've been a customer for almost 20 years and have never had a disappointing experience.... It is very nice to do business with such a quality dealer - only wish it was not so far away.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your loyalty, Hume! We're happy to hear those sentiments and really appreciate your kind words. It's been our pleasure serving... you the last 20 years!

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