Audi of Memphis
Audi of Memphis Hours
About Our Dealership
At any location of Gossett Motor Cars, it becomes clear the moment you enter the showroom or our service areas...the dif
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ference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship, and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett
"We Gossett"
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Service
RepairPal Certification
- Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
- Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
- Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
- Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.
Reviews
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December 3, 2018
This dealership is very fast to make the deal but very slow to provide service. The leadership should monitor customer satisfaction of the waiting customers.... I called for an oil change and tire rotation and could not be seen for 6 days. This would place the service on a Saturday which I avoid because the last Saturday oil change that I Scheduled at this location took 7 hours to complete. When I asked the service writer to connect me with the manager so that I could voice my concerns, the writer promptly disconnected the call. The service for my vehicle has been paid for in advance so there seems to be no urgency to provide service because no additional monies are being tendered. It’s unfortunate that the reliability of the service doesn’t mirror the quality of the product.
Does not recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi Mr. Arnold, we understand that you have spoken to Will and have scheduled an appointment in December to service your vehicle. Unfortunately, it may... be more time consuming to service the recalls as well as your normal maintenance and your concerns but we will try our best to get your vehicle back to you in perfect shape as soon as we can. We appreciate your patience and we look forward to continuing to serve you. Thank you for your business Walter.
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January 13, 2018
Great buying experience with Kerry and Jordan Purchased car from Chicago, flew to Memphis, drove it home. Would recommend Gossett to anyone looking... for a new or used Audi.
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you? -
November 16, 2017
We had an amazing experience at Gossett Audi from the minute I walked in and was greeted by Will George. I was not sure which vehicle that I wanted but... Will took a lot of time with me and was very patient while I was deciding. Obviously the car was very important to me but the customer service that I received was also. Will did a great job explaining the vehicle and by delivering the car!The Audi team , Chip Pleasant, Bink Hare, Jordan Norton, and Will George exceeded my expectations! Love my A6!
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThanks so much for taking the time to leave such a nice review! We're thrilled to know you were happy with the customer service and that our team exce...eded your expectations. We truly appreciate the kind feedback and look forward to working with you again in the future! In the meantime, enjoy your new A6!
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May 16, 2017
Great service. Received a loaner and no charge for the service. My car was washed.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 1 found this review helpful. Did you?Dealer ResponseThank you very much for your business, Laurence! We truly appreciate your feedback!
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May 16, 2017
Great service. Received a loaner and no charge for the service. My car was washed.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you very much for your business, Laurence! We truly appreciate your feedback!
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May 14, 2017
As always, my experience with Jeff was very professional and thorough. I've been a customer for almost 20 years and have never had a disappointing experience.... It is very nice to do business with such a quality dealer - only wish it was not so far away.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you so much for your loyalty, Hume! We're happy to hear those sentiments and really appreciate your kind words. It's been our pleasure serving... you the last 20 years!
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May 12, 2017
Jeff was excellent in identifying cause of problem and fixing it in a timely manner. He provided a loaner while car was being fixed. Car was cleaned.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThanks for leaving a review, Laurence! We appreciate your feedback and will relay the message to Jeff!
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May 10, 2017
JEFF IS FANTASTIC, AS HE ALL WAYS IS. MY EXPERIENCE WITH JEFF AND HIS TEAM OVER THE PAST SEVERAL YEARS IS THAT THESE PEOPLE PUT "CUSTOMER " IN CUSTOMER... SERVICE . THEY MAKE YOU FEEL LIKE THEY ARE TRULY THER WORKING FOR YOU !! GREAT PEOPLE.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThanks so much for leaving such a nice review, Steve! We're glad to hear you feel that way about Jeff and the team. We really appreciate your business... and your feedback, and we look forward to seeing you again soon!
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May 5, 2017
Entire staff was professional, knowledgeable, friendly & courteous. Service was performed in a very timely manner.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThat's what we like to hear, Dan! We appreciate your feedback and thank you for choosing Gossett!
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May 5, 2017
Customer service was great! Came in for recall repairs and oil change without an appointment. Crew got me in a rental and they took care of the rest.
Does recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWe're glad to hear everything went smoothly for you, Julia! Thanks so much for taking the time to leave such a nice review!