Lia Chrysler Jeep Dodge Ram Northampton

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
63 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 12, 2019

    We Worked with Amber Riopelle. Process of buying a Ram 1500 Laramie took over 6 weeks as we tried a number of vehicles. Amber was knowledgeable of all... products, always patient and professional. Very much enjoyed working with her

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional c...ustomer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

  • 5.0 out of 5
    October 1, 2019

    Rachel Hawkins was very helpful. I was having a problem with the rear view camera not working but it worked at the dealership. I had pictures of the screen... when it wasn’t working. If it acts up again I will be back for the Repair

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

  • 5.0 out of 5
    September 6, 2019

    I recently brought my Charger in for its first service the entire staff was fast courteous and efficient, especially Rachel Hawkins I did not understand... something on my radio and she took the time to go to my car with me and show me how to do it .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experien...ce with us on your first visit! Please let us know if we can help you again in the future.

  • 5.0 out of 5
    September 3, 2019

    They made me feel welcome and treated me with respect. Really nice people. The whole process was easy and they explained everything to me. I will recommend... this Dealership to everybody. Amber Riopelle was helpful and really sweet. I'm glad I went to that dealer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lydia, thank you for your time and feedback. We are delighted to hear that your shopping experience with Amber was so positive! We strive to offer exc...eptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

  • 5.0 out of 5
    August 30, 2019

    I've been buying Dodge and RAM products my whole life and have found Lia on King Street is far superior than the surrounding Mopar dealerships in Western... MA. Always enjoy their service and facility.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your time and feedback. We are always pleased to hear from our loyal customers! We look forward to seeing you again for another great se...rvice experience! In the meantime, please let us know if there is anything we can do for you.

  • 5.0 out of 5
    August 15, 2019

    Excellent experience. We were very happy with the purchase process. Both Jeremy Mcarry and Chris Shattuck were excellent. Chris was very helpful on Thursday... with the inspection and registration process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeremy, thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again.... Jeremy and Chris will be thrilled to hear your kind words as well.

  • 5.0 out of 5
    August 4, 2019

    Jeremy McGarry was phenomenal! I felt as though he really advocated for me so I could get to a price I felt comfortable with. I would absolutely recommend... him to anyone looking to buy or lease.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an oppo...rtunity to serve you again.

  • 5.0 out of 5
    July 16, 2019

    Amber Riopelle helped me find a new truck and the experience was truly enjoyable. Usually I dread when my lease is up and going through the process of... looking for something new, but this time it was a breeze.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeff, Congratulations on your new vehicle! We are so pleased that Amber could be of great assistance to you and seamlessly guide you to the perfect tr...uck! We wish you the safest of travels and hope that you think of us again the next time you are in need of automotive assistance.

  • 5.0 out of 5
    July 14, 2019

    Thank You Peter Fisher for helping me set up my New I Phone with my 2019 Jeep!! Service was fast and will take your professional advice on a couple of... concerns I had..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carolyn, Thank you for taking the time to share this 5-star review. We are glad that Peter could efficiently get you taken care of. Please let us know... if there is anything more that he or the team may help you with in the future.

  • 5.0 out of 5
    June 29, 2019

    Preston Wilson explained what was going up with my car . I got a quote . Very good customer skills. I come every time is olí change. Always good service... .

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews