LaFontaine Honda

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 10, 2019

    WARNING DO NOT BUY A CAR OR TAKE YOUR CAR FOR SERVICE)There are nice to you when you buy a car or to take your money but if you go back for service you... will be uhappy I took my car for oil change I had no oil leak 3 days after I noticed drops of oil under the car I took it back and the service manager (jim raj) was so rude and refused to help me had bad attitude and bad customer service told me I have to leave the dealership Because there's nothing he can do for me I think (Jim raj ) Very unprofessional and should not work with Customer service I will go somewhere else to service my cars. I will report it to BBB for bad customer service

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 24, 2019

    Good personable service, they work really hard to make sure you’re satisfied, good follow up. Feel like I can call if there are any issues

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2019

    I drive a 2001 Honda Civic. The majority of service work has been done at La Fontaine Honda in Dearborn. Our repairs and recalls have been done in a... reasonable amount of time. They stand behind their repairs if a problems comes up later. We appreciate being given options for repair should they be available. Staff are always polite and professional. We feel fortunate to have this service in our area.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 19, 2019

    Walked in knowing we wanted a 2019 Ridgeline. We talked to Dean and worked on some numbers and he gave us a good amount for our trade in. And drove the... truck home the same day.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2017

    We agreed to buy buy a new 2017 Honda for the lowest price we could find. The next day they said the car was no longer available so they gave us the identical... 2018 car for the same price. They were kind, worked with us and definitely deserve your consideration.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each customers exp...ectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager

  • 2.0 out of 5
    August 17, 2017

    Hi. I came to test drive a Honda Civic 2014 and the sales guy was very rude to us. He didnt even let us speak and we were very disappointed.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this to our attention. We are sorry you are not 100% satisfied with your experience here at LaFontaine Honda. I... will pass this along to our general manager; what is the best way for him to contact you? Please email me your contact information at feedback@lafontaine.com. Thank you and once again I apologize for your experience. - Jeremy S.

  • 1.0 out of 5
    October 19, 2016

    Do not get your car serviced here under any circumstance.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, I am extremely sorry you are not 100% satisfied with your experience at LaFontaine Honda. As customer service is our top priority, we would grea...tly appreciate the opportunity to learn what we might have done better to earn a 5-Star rating. Please let us know!

  • 5.0 out of 5
    September 28, 2016

    I called nearly every Honda dealer in Michigan looking for a fair deal on a 2017 Ridgeline. Lafontaine responded promptly, listened to what I was looking... for, found it in the color I wanted, and worked out a price no other dealer could match. Worth driving from Lansing to Dearborn for that kind of service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write this great review! We truly appreciate your feedback, and value your business!