Mercedes-Benz of Flagstaff

1.7 out of 5 1.7

Reviews

1.7 out of 5 1.7
76 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 30, 2019

    Easiest auto purchase we have ever made. From the test drive to driving our new car home was less than an hour. Nice new facility, friendly no pressure... staff. We are very happy with our transaction.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 30, 2018

    I traded my car in and purchased a used car that was not a Mercedes. This has been the most unpleasant experience I have ever had with a car dealership,... which surprises me - as they are a Mercedes dealership. I am appalled at the lack of professionalism and integrity - except for AJ, who was a pleasure to deal with. Phone calls, text messages and emails are not returned. I was lied to and given the "run around." Very disappointing.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • September 20, 2016

    Very professional, Polite, always asked what I need, They make you feel like family. Made it very simple and quick.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 23, 2018

    The facilities were very nice, something I expect from a MB dealership. However the service was very poor. The service staff was uncaring of my needs.... My car was in for service and it took forever to complete. I was promised I would get a loaner car but it turns out they didn't have one for me when I came in for my appointment. My car was returned without being washed. I expect better from a MB dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    July 15, 2018

    Mercedes-Benz of Flagstaff 22+ Mercedes-Benz of Flagstaff 4.0 (55) Mercedes benz dealer in Flagstaff, Arizona OVERVIEW REVIEWS PHOTOS 1 of 3 CALL DIRECTIONS... SAVE WEBSITE 5171 Test Dr, Flagstaff, AZ 86004 Map of mercedes-benz of flagstaff You visited 1 month ago Closed ⋅ Opens 8AM Mon (928) 220-7440 Suggest an edit QUESTIONS & ANSWERS Q: I have a 1996 320 SE. What does CHECK ENGINE light mean? Is it safe to drive car to Flagstaff from Sedona? Should it be towed? (No answers) See all questions (3) Ask the community INSIDE THIS PLACE Add photos Know this place? Answer quick questions OK CLOSE REVIEWS FROM THE WEB Cars.com 4.8/5 72 reviews CarGurus 4.8/5 4 votes DealerRater.com 4.1/5 5 reviews POPULAR TIMES Sundays Closed Sundays—pick another day Plan your visit People typically spend 15 min to 2 hr here Street View22+ Photos Add a photo REVIEW SUMMARY 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 4.0 55 reviews "When I needed service, he ensured that I received what I had been promised." "The mechanic found the issue and reported it to our service writer." "I give them the highest marks possible and highly recommend their services." Alan Wikman Alan Wikman-Edit 2 days ago More Google reviews VIEW ALLPEOPLE ALSO SEARCH FOR Flagstaff Buick GMC Flagstaff Buick GMC 4.5 (137) Buick Dealer Terry Marxen Chevrolet Cadillac Terry Marxen Chevrolet Cadillac 4.2 (188) Chevrolet Dealer Babbitt Ford Lincoln Babbitt Ford Lincoln 4.3 (202) Car Dealer Flagstaff Auto Outlet Flagstaff Auto Outlet 3.7 (29) Used Car Dealer Oxendale Kia Oxendale Kia 3.6 (61) Kia Dealer View all WEB RESULTS Mercedes-Benz of Flagstaff | Arizona Luxury Auto Dealership https://www.mercedesofflagstaff.com Mercedes-Benz of Flagstaff offers a stellar selection of new Mercedes-Benz models and a variety of pre-owned vehicles. Visit us today ... Mercedes-Benz of Flagstaff - 16 Reviews - Auto Repair - 5171 N ... https://www.yelp.com › biz › mercedes-b... Photo of Mercedes-Benz of Flagstaff - Flagstaff, AZ, United States. Photo of Mercedes-Benz of Flagstaff - Flagstaff, AZ, United States. Mercedes-Benz of Flagstaff - Home | Facebook https://www.facebook.com › Mercedesof... Mercedes-Benz of Flagstaff, Flagstaff, Arizona . 1468 likes · 12 talking about this · 803 were here. Welcome to Mercedes-Benz of Flagstaff ... 2 of 3 REVIEWS FROM THE WEB Cars.com 4.8/5 72 reviews CarGurus 4.8/5 4 votes DealerRater.com 4.1/5 5 reviews GOOGLE REVIEW SUMMARY 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 4.0 55 reviews "When I needed service, he ensured that I received what I had been promised." "The mechanic found the issue and reported it to our service writer." "I give them the highest marks possible and highly recommend their services." GOOGLE REVIEWS Most relevant Alan Wikman Alan Wikman 8 reviews 2 days ago My recent purchase of a used Mercedes-Benz from this dealership was the worst car buying experience I have ever had. They increased the agreed up purchase price of the car by $99 and increased the agreed up interest rate by 1%. We are still owed the spare key as well as the Navigation CD. After we signed the papers, they "held us hostage" for almost an entire day waiting for the vehicle to be detailed and the oil. After four hours, they brought the car around, not cleaned and without an oil change. We set an appointment for later in the week to get the job done and the same thing happened. We got the oil change (or at least the light re-set) but the detailing did not happen. I will be driving to Phoenix for my next Mercedes purchase and would strongly suggest you do the same...unless you have two full days to purchase the car (for a price more than you agreed to), you don't need a spare key or the ability to use your car's navigation system.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 7, 2018

    . The employees have no clue. I’ve never had such a horrible experience at a Mercedes dealership. The Managers have no customer service skills and service... is overpriced.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    April 2, 2018

    Took my car in for service, an oil change. Took forever. The staff seemed really inexperienced and didn't act as if they knew what they were doing. ... My car wasn't washed when I picked it up. I left with bugs stuck to my windshield. This place has a long way to go to provide the service that it's customers deserve.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2017

    Buying a car does not get any better than this!!! They loaned me the new Mercedes that i wanted with no obligatio to buy by driving the car to my home... outside of Flagstaff for a few days and then sent out folks after I agreed to buy it to take me through the car more thoroughly. Great attitude, Great deal!!!!! Truly good caring folks at the dealership!! I, of course, highly recommend them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2017

    Overall willingness to get job done and look for solutions when solutions may not beven readily apparent. Service charges are reasonable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2017

    The fabulous customer service. It was cordial, friendly and easy-going. (Plus they still had my car on the lot.) Even a decent cup of coffee. Thanks!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wendell, Thank you for your kind words and letting us know how we did. We are here for you, Enjoy your new car and have many happy miles with it! C...all us whenever you need, Thank you again! Your Mercedes-Benz of Flagstaff Team!

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