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I was greeted by Tom Dick who was very polite and kind. My car was checked in right away and I was offered a complimentary car wash. I had to decline on... the car wash as the driver side door was recently painted due to recent vandalism (keyed) so instead of putting it through the automatic car wash they completed a hand wash! Seriously! I was also informed of a recent recall and that was taken care of as well. In addition to the awesome service department the sales department is just as great. This is my 5th KIA and 4 of the 5 I purchased and serviced through Crown KIA of Dublin. This kind of customer service is what keeps me coming back.
The Kia dealership gave me exceptional service! I was kept informed about the status of my car and treated with great professionalism. I bought my Stinger... new there and brought it back there for service.
Me. Tom Dick is the most customer Service oriented manager I have ever dealt with. My vehicle has been serviced here since I have purchased it at this... dealership. The customer lounge area is great and I would recommend Kia of Dublin to anyone who is in the car market.
Worked with Julio Cruz on a used vehicle deal. He was knowledgeable and so helpful. He answered all questions and made us feel comfortable with the deal... we got. No pressure at all! Thanks Julio!
I was treated excellently. I felt well taken care of while my car was being serviced. The shuttle driver and dealership personnel were both very pleasant.
Mr. Tom Dick was my service mgr. I came in for an oil change and overall service. I was promised my vehicle in an hour and the vehicle was returned to... me in 40 minutes. I was advised that I needed an engine air filter changed and it was done at the same time. My vehicle was washed and cleaned prior being given back to me.. Mr. Tom Dick is a true professional and Kia needs to recognize him for his excellent customer service skills and customer service he provides. He is a true credit to this dealership and sets a standard the very few could match and almost none could surpass. I left the dealership and misplaced my receipt, I called Tom and he emailed me copy saving me a trip back to the dealership to pick another one up. That is real customer service!!!!!Thanks for a great customer experience Tom!!!
Excellent Service, went in for a routine oil change and found out I needed new tires. I love how the show me the wear on the tires. Put new tires on right... then and was fast! Great prices! Thanks Alex Greenland for always being a great service manager.
Alex is always great and provides excellent customer service. Have taken my car to crown Kia for all service needs since I bought it there 3 years ago!
Julio Cruz answered all of my questions and then some. He found out what I was interested in and then was able to narrow it down to a couple different... options. I appreciate the time he took in the beginning to make this an enjoyable experience. Will definitely buy from Julio again.
Tom Dick was the service manager that was helping me. He was very courteous, answering all of my questions regarding the problem I had with my vehicle.... He gave me a loner, which was extremely helpful. The service experience was an easy process because of Tom 's assistance.