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Fox Subaru Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,337 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Subaru Grand Rapids from DealerRater.

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No typical salesman games

I didn't feel pressured to buy. I don't feel like the salesman played gamed with me. And he threw in a rear cargo net, which I had really been wanting and I really appreciate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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best service manager ever

efficient, fast and friendly Took less time than quoted and actually cost less than original quote. very happy with my service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt, friendly, efficient service

Prompt service, ready for us, friendly, offered coupon, gave us a loaner just like our own vehicle which made it easy to adjust for the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Easygoing salesmanship, knowledgeable staff, great follow-up with questions and concerns. Andrew B. helped my husband and I with comparing pros/cons to another vehicle without being pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Frank provided great customer service

Frank provided excellent customer service and great follow up. He straightened out some confusion about the service to be performed quickly. It was easy to see that he truly wanted me to be completely satisfied with the service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The personnel in the repairs department was very nice and professional. We went in for a safety recall item replacement and came out with new wiper blades & lights (which were all needed.)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Efficiency great service and comfort

Efficiency, friendly hospitality, and great comfortable environment to relax in whilst waiting for the service. I usually travel from Kalamazoo for my service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very hard to beat the greatness of your service!

In and out without a lot of hassel! Very organized and helpful! Called with a possible big problem if not taken care of shortly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car maintenence

Everyone is very helpful, explain everything, allow you to decide what you can afford to do or wait on, and help with decisions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service from friendly, smiling personnel

The speed with which I was in and out. An oil change and a new light bulb were done very quickly. I appreciate having my vehicle checked over for safety and reliability.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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