DCH Acura of Temecula Hours
At DCH Acura of Temecula we are committed to serving the needs of our customers, whether it's for acquiring a new or use
d vehicle or having your current vehicle serviced. Acura's Precision Crafted Vehicles are both innovative and unique. Our certified technicians are fully trained and ready to care for your Acura or other vehicle. We welcome you to visit our store and take a test drive today!
"DCH - Delivering Customer Happiness"
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We absolutely love our new 2019 Acura RDX. The staff at Acura of Temecula were all so helpful and knowledgeable. We never felt rushed or pressured.... Our sales person, Aubree, was great at finding us just the right vehicle with the options we wanted. Thank you so much!
Thank you for taking the time to write about your positive experience at DCH Acura of Temecula. We strive for excellent customer service and a comfort...able atmosphere for all of our customers, and we are glad you found exactly what you were looking for! Enjoy your new purchase!
I previously wrote a good review thinking that we got a good deal on our van, I was very mistaken. We???ve had our van for about two 2 months and it already... have problems. I am a wife and a mother of 3 and one on the way and Andy the dealership Manager that helped us knew this. We paid a extra 1100 for the warranty on the car but we were just recently told that the warranty only covers the engine... the fuel pump went out on the car so it???s not even starting up and they(as in Andy) told us we would have to get it fixed ourselves. They knew the whole time that something was wrong with the van and they still sold the car to us knowing the fuel pump was going out. We have 3 kids and one on the way and anyone that can do something like that is heartless and untrustworthy. And I actually recommend my younger brother to them and he ended up getting a car too... So yes we ended up putting money in their pockets twice and this is the thanks we get... DO NOT BUY A CAR HERE!!!! We???re getting a lawyer to see what can be done.
Hi Tyre, Thank you for taking the time to leave us this review. We use feedback like yours to continue bettering our customer service. Unfortunately..., there is no way to predict the fuel pump going out on a vehicle. This vehicle, though a ¿¿¿Value¿¿¿ vehicle, was indeed inspected and not found to have any mechanical issues at the time. I apologize that you¿¿¿ve had this issue come up but the discount that I offered you for the repair still stands. Please give me a call if you¿¿¿d like to set up an appointment to have this taken care of. Regards, Dan de la Cuadra 951-699-1515
Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!!!... Luis is beyond attentive and genuine kind person. Always look forward to seeing Luis and I know Luis not only takes care of me he takes care of the rest of my family!!! He's a great person and the service is impeccable.
Paulie, thanks for taking the time to provide us with such a great review! We will definitely pass along your compliments to Luis. Hope to see you soo...n!
Our sales person Ron Alvano was amazing. He found the car we were looking and sold it to us at a great price. We truly appreciated his patience and... knowledge of our new vehicle. 5 stars to DCH Acura and Ron!
We couldn¿¿¿t be happier to hear that Ron was able to give you an excellent car shopping experience! Thank you for the 5-star review! Dan de la Cuandr...a, General Manager
We have never been treated so well - as DCH Acura of Temecula - outstanding service and repair. Never have to wait - always informed as to the repairs... and parts and completion time - EVERY OTHER DEALERSHIP SHOULD TAKE A LESSON FROM FROM DCH ACURA OF TEMECULA
Thank you for this excellent review and kind words! We look forward to working with you again in the future! Dan de la Cuandra, General Manager
Friendly sales staff that answered all my questions. Great test drive experience with good explanation of all vehicle features. Showroom and service was... under construction but still comfortable in the modules.
Thank you for the 5-star review! I am glad your visit with us was pleasant and hassle-free. Come back to see us again anytime! Dan de la Cuandra, Gene...ral Manager
Ron was forthright and didn't play games. My husband and I both feel like we received an extremely fair deal on our 2017 ILX. We also received more on... our trade-in with DCH Acura than Carmax offered. The entire transaction went a lot smoother than I had anticipated. Thanks Ron!
Thank you for the excellent review! I know Ron will be thrilled with your recommendation and we look forward to working with you again in the future! ...Dan de la Cuandra, General Manager
Ron Alvano is wonderful person to deal with. He personally went to a sister dealership to make sure the car I wanted was available, that??? what I call... great customer service, by the way he very, very friendly and helpful.
We are thrilled to hear Ron was able to take care of you. We pride ourselves on having the best customer service. Thank you for taking the time to wri...te us a great review!
I came in with what I thought was a transmission issue, but after being inspected it was revealed to be the motor mount. The problem was addressed the... same day and I was given a loaner vehicle. The entire crew at Acura made me feel like a priority. I would definitely recommend DCH Acura!
Alison, thank you so much for your kind words and five stars! I am so happy to hear that you were pleased with our service! I'm glad we could get you ...back on the road, and we hope to see you again soon!
As a senior, I have had many different experiences with dealerships over the years. I have to say DCH ha been the.best. I had an easy experience over 2... years ago when acquiring my Acura, and although it has needed minimal service during that time - it has always been a pleasure. They take excellent care of me - and my car!
Thank you for this amazing review! It makes us so happy to hear that this has been your best experience with a dealership. Let us know if there is any...thing else we can ever do for you!