Toyota of Santa Fe

Reviews

4.0 out of 5 4.0
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    May 11, 2017

    1. lost the car by the time i get there for a test drive. I called ahead to let them know i was on my way. 2. salesmen only started 3 days ago did'nt know... much abut the car . not their fault. 3. only when asked for a card the big guns came out. A little to late then.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 3.0 out of 5
    August 27, 2016

    I first contacted Toyota of Santa Fe via Cars.com and received a quick response. However, the salesman who sent the initial message ignored my subsequent... emails. I reached out to the dealership's manager and communication improved. I had expected to dicker on the price but, after the initial discount, the dealership refused to lower the price any further. Nevertheless, the price was still good, so I decided to proceed with the purchase. The salesman, manager, and other staff were friendly. Overall, I had a good experience. Aside from the initial unresponsiveness, my only two complaints are: 1) there was undisclosed damage which I noticed when I visited the dealership (about 135 miles from home), and 2) the final amount charged was higher than the sales quote. The dealership did fix most of the damage and delivered the vehicle four days later. Two small chips in the hood and a small crack in a headlight lens remained. The amount overcharged was small and, because I failed to notice it at the time (my wife wrote the check), I figured pursuing a refund would be futile.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I am truly sorry to hear this experience. Please call me at 505-992-1526. I'm looking forward to working with you to resolve this situation. Respec...tfully, Francesco Crisafulli francescoc@toyotaofsantafe.com

  • 5.0 out of 5
    September 18, 2015

    If you dread being schmoozed by the desperate sort that haunt dealerships, who seem to be on the verge of peeing themselves, skip it all and go to Toyota... of Santa Fe. Refreshing with a lively staff, Brent Buell handled my agonizing insecurities, and snobbish requirements with grace and dignity. I observed how he listened to me and responded to my questions, concerns, hyper vigilance over details and then as I zoned out near the end of the process he retained a professionalism that continued to build my confidence. This has created loyalty for me that will be life long. The honorable mention goes to the financier Sandra Navaro. She was personable with excellent communication skills. I look forward to my future maintenance with Toyota of Santa Fe, and will be in support of this team in my town. Thank you Thank you Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Always great to read nice reviews like these. THANK YOU!! Francesco Crisafulli francesc@toyotaofsantafe.com