Reviews
I had a great experience at Tonkin Bob was amazing to...
I had a great experience at Tonkin Bob was amazing to deal with as well as Jeff I will definitely recommend my friends and family to purchase a vehicle at Tonkin Bob Rhodes was great to deal with he was very professional and courteous
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am an out of town customer so a lot of communication...
I am an out of town customer so a lot of communication was initiated on the web site, then by phone, email and texting This dealership was responsive to my questions, had more than one vehicle I wanted and was willing to work hard for me on price and payment terms on my favorite choice. The other dealers I tried to work with either became a bit frustrated because they didn’t have what I was after or were slow in response or did not follow up at all. Tonkin has an excellent team starting with Adam Tonkin who initially emailed me back on a Sunday, Then Deseray worked with me along with her sales manager patiently starting the very next morning trying diligently to reach me then as she got back to me repeatedly with answers to my questions, we negotiated in good faith over a couple of days. Then Shasta at Tonkin of the Gorge took it from there and exceeded expectations for payment and warranty terms doing better than I did myself by going back to my own Bank getting a better rate with easier terms. Bob Rhoads also at the Tonkin of Gorge dealership, made sure that we had no surprises, familiarized us on our new purchase and treated us like old family friends- can’t beat this experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a excellent day car shopping at Tonkin Chevrolet on...
Had a excellent day car shopping at Tonkin Chevrolet on Sunday 2/16/20 JR was our sales person and he was warm and very polite no pressure which was nice! Found the car we wanted and there was a chip in the front windshield he said we’ll replace it and they did the service was fast and great! This was the easiest and best car buying experience I have ever had. Thank you JR and all the rest at Tonkin Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent experience!
They were so easy and went above and beyond. I will and have recommended them to my friends and family. Bob Rhodes meat all our needs and then some.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of new vehicle
This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AWESOME EXPERIENCE!!
Our experience was AWESOME!! Mel Ahrens and the sales Manager worked their magic and got us into a fantastic 2017 Subaru Impreza wagon. We will be customers for life because of the sales staff and also the finance Manager Shasta, she made signing all the paperwork fun and very informative. I just want to take this time and personally thank everyone!! Cheers Kyle Chaffin & Family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing customer service
I bought my truck from Tonkin via long distance, site unseen. Jayme was very helpful in describing the truck and providing the necessary information for me to feel comfortable making the purchase. Jayme picked me up at the airport in Portland and shuttled me to the dealership as well as spent time helping me set up the electronics in the truck. What's even more impressive is the service I received once I got the truck home and discovered some minor body damage. Woody in service was exceptional at assisting me in have the repairs performed in my home town and covering the cost. This what I would call standing behind your work no matter what or where it is. Thank you to the Tonkin team for making my new truck purchase a wonderful experience. Kurt
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob was great!
Bob helped me find the right vehicle at the best price. He made sure it was clean and even delivered it to me in Hood River! Everyone at this dealership was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No pressure dealership
Mel, our salesman was great! He was extremely patient with me while I took over a week to make a decision. I got a great deal on my new car and I feel like they were very fair when dealing with me. I will definitely recommend this dealership and my salesman!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very comfortable
Buying our new Subaru was a pleasant experience. The salesman working with us was extremely knowledgeable. There was no hard pressure sales, in fact it didn’t seem like a selling approach at all. We felt like Eduardo was a friend showing us the various models and explaining the functions. The woman who ran all the paperwork through was thorough and quick. Overall it was a pleasure to buy our car through Tonkin. We would highly recommend them for your next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
