Suburban Volkswagen

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
201 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 30, 2019

    On May 28, 2019 we leased two new vehicles from Suburban Volkswagen of Troy. We had two GM vehicles we were turning in slightly early and thus had Suburban... making the final payments on both. On May 24, when ordering our new cars, we asked specifically about the fee for turning in the cars that is normally waived when staying with the same manufacturer. To this question, our sales consultant very quickly said it was not a problem and they’d be taking care of it for us. Turns out this was a lie. Suburban did not in fact take care of the disposition fee, apparently because we never used the word “disposition.” Not sure what other fee our consultant thought we asked about, and when asked about this after receiving our bills from GM, Suburban is now telling us that they’re very sorry there was a miscommunication but that they’re not paying this fee. Disappointing to learn that less than $1,000 is so important to them that they’ll lose lease customers for life. We were also told by the sales manager when attempting to resolve that they don’t want to lose us, but have provided zero proof or action to show otherwise.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 23, 2018

    Quick and well done. They even washed the car before returning it to me!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 28, 2018

    Everything was easy and straightforward. I was replacing an old Passat with a new one.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 23, 2018

    Very easy and quick procedure to lease our new car, good commercial conditions, our car was available quicker than we expected.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    December 10, 2017

    Once Anthony took over the sale of my first lease, it was a seamless transition into my new vehicle. Anthony kept me very updated along the way and was... very considerate of what was important to me during the sale.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you! We hope to serve you again in the future!

  • 5.0 out of 5
    November 30, 2017

    Had a great all-around experience at Suburban Volkswagen. Outstanding service from our sales representative, Tracy Snider. Very patient and excellent... follow-up. Highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback! We?re glad you had a great experience with us! Looking forward to your next visit!

  • 5.0 out of 5
    November 27, 2017

    Everything was great! Exactly what I was looking for. Very happy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks! We hope to have the pleasure of serving you again soon!

  • 5.0 out of 5
    November 19, 2017

    Seamless and easy purchase, bought the following day.- Easier to use than this survey form.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark, thanks for the positive feedback!

  • 5.0 out of 5
    November 13, 2017

    Great experience! I highly recommend this dealer. Tracy Snider was very friendly and he helped me through all the process making it fast and easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sergio, thank you! We?re looking forward to working with you again in the future!

  • 5.0 out of 5
    September 26, 2017

    My vehicle was in and out quickly. Had an oil change and warranty repair. Great service. Thanks,

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brian, thanks for the positive feedback!

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