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On May 28, 2019 we leased two new vehicles from Suburban Volkswagen of Troy. We had two GM vehicles we were turning in slightly early and thus had Suburban... making the final payments on both. On May 24, when ordering our new cars, we asked specifically about the fee for turning in the cars that is normally waived when staying with the same manufacturer. To this question, our sales consultant very quickly said it was not a problem and they’d be taking care of it for us. Turns out this was a lie. Suburban did not in fact take care of the disposition fee, apparently because we never used the word “disposition.” Not sure what other fee our consultant thought we asked about, and when asked about this after receiving our bills from GM, Suburban is now telling us that they’re very sorry there was a miscommunication but that they’re not paying this fee. Disappointing to learn that less than $1,000 is so important to them that they’ll lose lease customers for life. We were also told by the sales manager when attempting to resolve that they don’t want to lose us, but have provided zero proof or action to show otherwise.
Quick and well done. They even washed the car before returning it to me!
Everything was easy and straightforward. I was replacing an old Passat with a new one.
Very easy and quick procedure to lease our new car, good commercial conditions, our car was available quicker than we expected.
Once Anthony took over the sale of my first lease, it was a seamless transition into my new vehicle. Anthony kept me very updated along the way and was... very considerate of what was important to me during the sale.
Thank you! We hope to serve you again in the future!
Had a great all-around experience at Suburban Volkswagen. Outstanding service from our sales representative, Tracy Snider. Very patient and excellent... follow-up. Highly recommend this dealership.
Thanks for the feedback! We?re glad you had a great experience with us! Looking forward to your next visit!
Everything was great! Exactly what I was looking for. Very happy!
Thanks! We hope to have the pleasure of serving you again soon!
Seamless and easy purchase, bought the following day.- Easier to use than this survey form.
Mark, thanks for the positive feedback!
Great experience! I highly recommend this dealer. Tracy Snider was very friendly and he helped me through all the process making it fast and easy.
Sergio, thank you! We?re looking forward to working with you again in the future!
My vehicle was in and out quickly. Had an oil change and warranty repair. Great service. Thanks,
Brian, thanks for the positive feedback!