This was a out of state transaction making it a bit more tricky although Mark O'Neil provided additional support where needed to complete the transaction.... Thank again Mark,,,
Larry the salesperson was very knowledgeable about the car and not pushy. We drove several vehicles and purchased the car that was the best for us at this... time. I would recommend this dealership and Larry, our salesperson, to anyone who is interested in buying a car or even if you are just looking.
We just bought a 2103 Honda Cross Tour from Harvey Lexus. Mark O'Neil was wonderful work with and stood kept true to his word. We couldn't be happier with... our new car and the experience we had working with Mark at Harvey Lexus!
We needed to purchase a vehicle. Our salesman, Mark was knowledgeable, helpful and very thorough in assisting us. We were able to complete the process... in one visit & drove our car home that day
Really good place. I got my first car here. The person who sold me the car was Mark O'Neil.
Salesman Mark was very patient and professional. Sales manager Vinnie was truly exceptional. Clearly his extensive experience over many years in the automotive... industry coupled with his creativity and financial savvy makes him an exceptional resource for this dealership. He combines these skills with a desirable personal demeanor that generates an appropriate warmth from the start. You simply know that he enjoys his job and is especially good at it. As luck would have it a "noise" arose that did not sound Lexus like. The service manager Claude used his decades of experience and uncanny tenacity to conquer what might have been disastrous. He too is an exceptional human that reflects extremely well on the dealership persona. Owner John Leese has carefully assembled an exceptional team that serves the organization very well.
Mark followed through on everything we agreed upon with our purchase. There was a problem with a second key but that was resolved. It took a little longer... than expected with the service center to set up the key and put on the plate, otherwise a smooth transaction. Carrie helped to set up the phone which was a little more complicated since we gave up navigation on this model. Mark did an excellent job and we are very satisfied.
I had been looking for an IS250 for a few weeks without much luck. My husband stopped in and met Mark last week; within a day I was driving my new car!... Mark was very nice, extremely helpful, and the buying experience was very relaxed. I plan on buying from him in the future if my experience continues at the level it has been thus far!
I am very pleased with my purchase and with the service that I received. My salesman, Mark O'Neil was responsive, polite and helpful. Everyone I worked... with - reception, management, sales, billing - were helpful and responsive and, of course, the dealership is immaculate. Knowing me, I will have questions about my car but, based upon the contact that I have already had, I believe that Mark will continue to be helpful. I can be difficult to deal with during a significant purchase, but he was very patient and understood my need to be thorough, and he has assured me that he is available to answer any questions I have in the future. I like that! This experience will keep me coming back to Harvey Lexus.
We bought our pre-owned RX350 2015 (16,000 miles) from Larry Slotsma at Harvey Lexus. He listened to what we asked for and called us when it became available.... The dealership is lovely and everyone was very customer service oriented and professional. Larry spent quite a bit of time ensuring that we understood how all the bells and whistles operated. This was a very good car buying experience and we would recommend working with Larry.