Harvey Lexus of Grand Rapids

Reviews

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11 lifetime reviews.

  • 5.0 out of 5
    August 9, 2016

    This was a out of state transaction making it a bit more tricky although Mark O'Neil provided additional support where needed to complete the transaction.... Thank again Mark,,,

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 22, 2016

    Larry the salesperson was very knowledgeable about the car and not pushy. We drove several vehicles and purchased the car that was the best for us at this... time. I would recommend this dealership and Larry, our salesperson, to anyone who is interested in buying a car or even if you are just looking.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 4, 2015

    We just bought a 2103 Honda Cross Tour from Harvey Lexus. Mark O'Neil was wonderful work with and stood kept true to his word. We couldn't be happier with... our new car and the experience we had working with Mark at Harvey Lexus!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2015

    We needed to purchase a vehicle. Our salesman, Mark was knowledgeable, helpful and very thorough in assisting us. We were able to complete the process... in one visit & drove our car home that day

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 15, 2015

    Really good place. I got my first car here. The person who sold me the car was Mark O'Neil.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 3, 2015

    Salesman Mark was very patient and professional. Sales manager Vinnie was truly exceptional. Clearly his extensive experience over many years in the automotive... industry coupled with his creativity and financial savvy makes him an exceptional resource for this dealership. He combines these skills with a desirable personal demeanor that generates an appropriate warmth from the start. You simply know that he enjoys his job and is especially good at it. As luck would have it a "noise" arose that did not sound Lexus like. The service manager Claude used his decades of experience and uncanny tenacity to conquer what might have been disastrous. He too is an exceptional human that reflects extremely well on the dealership persona. Owner John Leese has carefully assembled an exceptional team that serves the organization very well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 15, 2015

    Mark followed through on everything we agreed upon with our purchase. There was a problem with a second key but that was resolved. It took a little longer... than expected with the service center to set up the key and put on the plate, otherwise a smooth transaction. Carrie helped to set up the phone which was a little more complicated since we gave up navigation on this model. Mark did an excellent job and we are very satisfied.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 6, 2015

    I had been looking for an IS250 for a few weeks without much luck. My husband stopped in and met Mark last week; within a day I was driving my new car!... Mark was very nice, extremely helpful, and the buying experience was very relaxed. I plan on buying from him in the future if my experience continues at the level it has been thus far!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 21, 2015

    I am very pleased with my purchase and with the service that I received. My salesman, Mark O'Neil was responsive, polite and helpful. Everyone I worked... with - reception, management, sales, billing - were helpful and responsive and, of course, the dealership is immaculate. Knowing me, I will have questions about my car but, based upon the contact that I have already had, I believe that Mark will continue to be helpful. I can be difficult to deal with during a significant purchase, but he was very patient and understood my need to be thorough, and he has assured me that he is available to answer any questions I have in the future. I like that! This experience will keep me coming back to Harvey Lexus.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 23, 2015

    This is the second Lexus that I have purchased and with the same dealership and salesman. Mark O'Neil sold my husband and I our 2008 Lexus 350 ES and when... considering a new SUV, I went back to Mark O'Neil since we had an excellent experience with him in our purchase of the 350 ES. Not only is he patient, courteous and very knowledgeable but does an excellent job in staying in touch with his customers. I am also in sales and can appreciate they way a salesperson handles his or her business. I would recommend Mark O'Neil to anyone who is looking to purchase a vehicle. The dealership has also been excellent to deal with and they have a very friendly staff! If you are thinking of a Lexus, I would recommend that you stop in and see Mark!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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