Reviews
Poor communication throughout repair process.
Poor communication throughout repair process. Issue was not resolved first time. Had to take back for repair second time.
Poor communication throughout repair process.
Poor communication throughout repair process. Issue was not resolved first time. Had to take back for repair second time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Everything was fine Jesse made a good job Pick was
Everything was fine Jesse made a good job Pick was great I like it I willing come back
Everything was fine Jesse made a good job Pick was
Everything was fine Jesse made a good job Pick was great I like it I willing come back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I always have a great experience m.
I always have a great experience m. From when I first leased my car to every time I have to have maintenance. The staff is great.
I always have a great experience m.
I always have a great experience m. From when I first leased my car to every time I have to have maintenance. The staff is great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Great service. Easy to schedule. Prompt service. Reasonable charges. In and out under 2 hours.
Great service.
Great service. Easy to schedule. Prompt service. Reasonable charges. In and out under 2 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have dealt with wonderful sales and service personnel
I have dealt with wonderful sales and service personnel over the past three years! I have been very happy with North Penn VW.
I have dealt with wonderful sales and service personnel
I have dealt with wonderful sales and service personnel over the past three years! I have been very happy with North Penn VW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Erin is an excellent service advisor, she’s very
Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable
Erin is an excellent service advisor, she’s very
Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service.
Great customer service. Cordial, accommodating, respectful, and quick service. Great environment/services provided while you wait for your car to be serviced.
Great customer service.
Great customer service. Cordial, accommodating, respectful, and quick service. Great environment/services provided while you wait for your car to be serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was told it needed $6300 in repairs to pass inspection,
Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection
Was told it needed $6300 in repairs to pass inspection,
Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Ms. Gablein, Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to share it with us. Our inspection mechanics follows the Pennsylvania state inspection guidelines very closely to ensure every vehicle meets the required safety standards. In this case, the inspection mechanic found excessive play at the wheel and measured it with a dial indicator to find it exceeded the .25" tolerance acceptable by Pennsylvania state. He identified this play was in the steering rack and therefore estimated replacing that component. We understand it can be frustrating to receive unexpected repair estimates, and we always strive to be as transparent and thorough as possible in our assessments as you saw during the video inspection that was sent to you. If you have any questions or would like to review the inspection findings with us, we’d be happy to go over them in more detail. I'm happy to offer to reinspect the vehicle with the work that was completed by another inspection mechanic and if I find that we were incorrect in our assessment, I'll refund your inspection fee you paid to our dealership. Your safety is our top priority, and we value the opportunity to assist you. Sincerely, Ken Benton kenb@northpennvw.com 267-956-1145
We had an amazing experience at North Penn VW.
We had an amazing experience at North Penn VW. We worked with Michael throughout the deal and he and his team were so welcoming. The staff was friendly, knowledgeable, and not pushy at all. They answered all our questions and made the entire process smooth and stress-free. We found the perfect car for our son at a fair price and was in and out faster than expected. The Jetta was beautiful and detailed to perfection. We Highly recommend and would definitely purchase from this dealership again. Thank you for everything!!!
We had an amazing experience at North Penn VW.
We had an amazing experience at North Penn VW. We worked with Michael throughout the deal and he and his team were so welcoming. The staff was friendly, knowledgeable, and not pushy at all. They answered all our questions and made the entire process smooth and stress-free. We found the perfect car for our son at a fair price and was in and out faster than expected. The Jetta was beautiful and detailed to perfection. We Highly recommend and would definitely purchase from this dealership again. Thank you for everything!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service technicians are always friendly and helpful and
Service technicians are always friendly and helpful and keep you updated on the status of your vehicle. Waiting room is clean and they provide coffee and other beverages while you wait.
Service technicians are always friendly and helpful and
Service technicians are always friendly and helpful and keep you updated on the status of your vehicle. Waiting room is clean and they provide coffee and other beverages while you wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair