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Farrish Subaru

(326 reviews)
Visit Farrish Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
New (703) 982-7275 (703) 982-7275
Used (703) 982-7293 (703) 982-7293
Service (703) 436-9883 (703) 436-9883

Reviews

(326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Farrish Subaru from DealerRater.

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The Fairfax Subaru dealer is convenient to access on the

The Fairfax Subaru dealer is convenient to access on the Rd 29. The service team is ready for driving in customers. They are courtesy and answer/explain questions customers asked. I like their services and will come back when car service is needed. I have a Subaru Outback and came to Fairfax Subaru for regular maintenances and repair many times. Each time I received satisfied services and got excellent results. I strongly recommend it to you to my friends and neighbors. Ted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Wonderful Experience

I was just starting my search for a new car. I test drive vehicles at other places but I knew I also wanted to drive Subarus. The staff were great and although I had to wait because the place was busy, people were still being attentive to me. The salesman was amazing and I didn’t feel like he was trying to push a sale. He was completely honest. I ended up going back the next day to make a purchase. The buying process was smooth. I’d highly recommend this dealership. They have experienced salespeople that truly listen to what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had two of my cars serviced this week at Farrish

I had two of my cars serviced this week at Farrish Subaru. The service went well and the price was fair. I worked with Nahum and he was very responsive to my inquiries. He provided the information I needed to make the best decision about the services to have performed on the cars. I am most appreciative of his willingness to work with me on the overall cost of the services. This was the first time I purchased tires from the dealership as part of a service visit. Nahum was able to convince me that purchasing tires and the related tire services from the dealership would be my best option. My research indicated that Nahum was correct. We have purchased 4 Subarus from Farrish and have all the maintenance performed by their service department. The most recent visit was consistent with past visits if not better. Thanks Farrish and thanks Nahum.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Thanks for another great service experience.

Danny Montana is the beat service associate you could

Danny Montana is the beat service associate you could ever hope for. He knows how to work with the technicians, and most importantly with customers—because he listens ans genuinely wants to make the customer happy. The only way to do that is to have deep knowledge of the car, of the car’s service needs, and to know how to listen through what customers say and make the situation a successful and positive one. Never working with anyone else, and thanks to Danny, Farrish is my new dealer of choice for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Used their Express Service.

Used their Express Service. They got me in quickly and car service was completed in about the time they indicated it would be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything was timely and efficient.

Everything was timely and efficient. Everything was explained prior to any work being done and the work was of high quality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They provided professional service.

They provided professional service. All services were performed in a timely manner with no surprises

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Agreement not kept!!

Recently purchased a new Subaru from the Farrish Subaru dealership located on 10407fairfax blvd, The dealership made a promise to replace the seats to leather-seats and door panel to match the seats at the purchase of the car. This was made very clear during our 6 hour negotiation from 9am-3pm as we reviewed other vehicles with the same interior set-up. Sales rep (Maurice Kazadi) went away to speak to the manager to confirm that there would be no issue. We bought the car based on this agreement. The dealership said they would contact us in a week or so when all the parts come into replace the promised parts. On 2/23/23, we texted the sales rep and received no response. On 2/28/23, we had still not heard from the dealership, so we called the dealership to get an update. We ended up talking to Manager Kayla to set things right. But she claimed she couldn’t do anything since she wasn’t there. She offered to just replace the seats but not the door panels, which was not the agreement. When we complained, she offered a small refund of $1800 and not replace anything. We made it very clear that we wanted the door panels to match the seats and would have not bought the car without this agreement. But the dealership refused to keep their promise and replace the parts in the new vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, We take our customer feedback very seriously and would like the opportunity to speak with you about the level of customer care you have received from our Sales Team regarding the vehicle you recently purchased. Can you please reach out to me at your convenience? Thank you, Dan Farley Customer Relations 703-273-0200 danfarley@farrishcars.com

Recently purchased a new Subaru from the Farrish Subaru

Recently purchased a new Subaru from the Farrish Subaru dealership located on 10407fairfax blvd, The dealership made a promise to replace the seats to leather-seats and door panel to match the seats at the purchase of the car. This was made very clear during our 6 hour negotiation from 9am-3pm as we reviewed other vehicles with the same interior set-up. Sales rep (Maurice Kazadi) went away to speak to the manager to confirm that there would be no issue. We bought the car based on this agreement. The dealership said they would contact us in a week or so when all the parts come into replace the promised parts. On 2/23/23, we texted the sales rep and received no response. On 2/28/23, we had still not heard from the dealership, so we called the dealership to get an update. We ended up talking to Manager Kayla to set things right. But she claimed she couldn’t do anything since she wasn’t there. She offered to just replace the seats but not the door panels, which was not the agreement. When we complained, she offered a small refund of $1800 and not replace anything. We made it very clear that we wanted the door panels to match the seats and would have not bought the car without this agreement. But the dealership refused to keep their promise and replace the parts in the new vehicle. --UPDATE 3/22 The dealership's General Manager contacted us and was able to resolve the issue. They replaced the seats and door panels as originally promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We came to Farrish because my daughter - a first time car

We came to Farrish because my daughter - a first time car buyer - was interested in one particular Subaru model and a model from a different manufacturer. After test driving a couple of cars (at Farrish and another dealership) and developing a stronger sense of what she wanted, she ultimately bought a different Subaru model - one which had all the features she was looking for. I could not have asked for a better first experience for her. Vic was super patient and helpful. She had an overall positive experience and will not dread car buying in the future. Everyone went out of their way to make sure if that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.