No problems. Scheduling was easy and the repairs were done on time and at the estimated cost.
Jim, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Russ Carter, General Manager, Kelly Buick GMC
My Experience During Purchase Of Great Used Car
I would like to say thanks to Eric Gross for his considerate and professional handling of my desire to look over Kelly Buick's collection of fine used cars. He showed me several good deals available for purchase. He was respectful of the price range I wanted and knew what I was willing to spend. He did everything he could to make me feel comfortable during my visit there. I drove away with a wonderful used car that handled, looked, and felt like a new one. Thanks Eric and Kelly Buick GMC!
Everett, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Eric does for Kelly Buick GMC and our customers. Hope to see you again soon! Sincerely, Russ Carter, General Manager, Kelly Buick GMC
Easy car buying process. Very friendly and knowledgeable
Tammy, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Russ Carter, General Manager, Kelly Buick GMC
Quick and painless ? the dealership made the process easy. Professional and polite salesperson
Edmond, Thank you for the wonderful review of Kelly Buick GMC. We appreciate your business. Please feel free to reach out to us if you have any questions. Sincerely, Russ Carter, General Manager, Kelly Buick GMC
Nikki is the best!
Nikki was amazing to work with! She went out of her way to answer any questions we had. Nikki made the whole experience such a breeze.
Kristin, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nikki does for Kelly Buick GMC and our customers. Hope to see you again soon! Sincerely, Russ Carter, General Manager, Kelly Buick GMC
The Finance Manager is Unprofessional
My sales rep, Peter Freedman, was great. In general, things were going well as I was working my deal with Peter, who was helpful in getting me a good price and a trade with some of my previous vehicle?s service charges compensated. Things went downhill very quickly when the finance manager, Bob Desai, stopped over and interrupted Peter and I, and started insulting me. Because I?m not an idiot, I came prepared with an Excel model that helped me to quickly calculate my payment in various scenarios. Bob came up and saw my spreadsheet opened, and began telling me that it was useless, I didn?t need it, he would give me the pricing, and going on about how he?d been doing this for 20 years. Well, I know how to do math, so it doesn?t matter what Bob?s experience is, I can do calculations to help me understand my deal before I start signing papers. He was probably annoyed because I wouldn?t finance through the dealership, and came prepared with my own credit union loan. Regardless, he told me that my calculations weren?t worth sh*t, and it would be totally wrong. Turns out my calculation was about $5 off from his numbers, which was closer than I even expected. From that point he continued trying to make me feel like an idiot for not falling for his attempts to sell me extended warranties and other stuff I didn?t want. We yelled back and forth at each other a few times, and he wouldn?t leave Peter and me alone to finalize the deal. I almost walked out, and likely would have had it not been for Peter working well with me to that point and beyond. Ultimately, I want to refer people to Peter, but I don?t want to give this dealer any more business. There is no excuse for anyone to insult their customers. Bob never even so much as introduced himself throughout the whole process. I only know his name because I grabbed a business card as I was signing paperwork. One star since I can?t do zero, and for Peter?s sake (if you need to go to Kelly Buick, I do recommend working with him) it could have been higher. I think this Bob guy just has a problem, as I heard him yelling at others while I was there to pick up my vehicle. Not sure what his problem is, but he?s very unprofessional.
DO NOT GO HERE
Went to buy a car here, drove an HOUR out of my way to test drive a 3 year old car after a 10 hour work day. Get there and the car has the most AWFUL body work I have ever seen. They never disclosed that the vehicle was in an accident and definitely didn’t state that the repair work was so terrible. I left. Next day I get a text of them offering to re-paint it. Here’s the catch- they expected me to pay for half of the body work repairs. WHY WOULD I PAY TO REPAIR A CAR I DIDNT DAMAGE. Do not go here. Waste of your time.
Inspection, tire rotation. and oil change.
I was completely satisfied with the service I received. I appreciated the car wash.
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Russ Carter, General Manager, Kelly Buick GMC
Peter was super helpful and accommodating . The dealership was very professional and was a pleasant experience
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. All the best, Russ Carter, General Manager, Kelly Buick GMC
Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be the last time I purchase one at Kelly. 1. While at the dealership signing the paperwork I was informed we were all done. I questioned the salesmen as I felt there was more paperwork to sign and he reassured me that was it. I live approximately one hour away from the dealership and when I was 30 mins away from the dealership I received a call telling me I had to come back to the dealership to finish more paperwork. The salesman told me he would make it worth my while by giving me a gift card for my troubles. I returned to the dealership and filled the rest of the paperwork out and left. He told me he would be putting the gift card in the mail. Of course that never happened. 2. When I returned home I realized I had left my ez pass and a portable dvd player in my old truck. I called the salesman, and he told me he would gather the items and mail them to me. That never happened. I reached out several times and got little to respond. The salesmen did tell me they found them and now I am being told they are now nowhere to be found. 3. Prior to coming to the dealership I asked what information could I send prior to the visit to expedite the process since I would have my small 3 year old son with me and he doesn't do well when things take time. My wife is a teacher so I filled out the educator discount application on the GMC website, sent a copy of the approval letter and sent a picture of her school ID. While at the dealership my wife brought her school ID and a copy of the approval letter and asked if they needed a copy of them, we were told no they had them already. Five days later I get a call from Kelly telling me they had none of the required info for the educator discount and I needed to forward all of the information again. 4. I turned in my 2017 lease the day I got the new vehicle (7/31/2020). My last payment which was to be made by Kelly GMC on 8/10/2020 was never made. I got an email from GM financial on 8/15/2020 stating my account was past due. I called GM financial to figure out what was going on. I told them I turned my lease in 15 days ago, and they informed me the car was still not grounded and the last payment was never made. While on the phone with them they tried calling Kelly 2 times and got no answer. They informed me they left a message but they recommend me calling as well to get this resolved ASAP. Finally around 20 days after turning in my old lease Kelly finally grounded the vehicle. 5. When following up about my items that went missing, I mentioned to how bad my experience has been, Kelly asked me to put it all in writing and send it to them in a email. So, I did. Shortly after doing so I received a call from man named Greg who apologized and said they were going to make this right. He was going to work with the GM Russ Carter to take car of this. The next day (8/24) he called me back and explained they were going to send me a check to compensate me for all the issues I had. Well now on 10/26 still no check, and not surprised at all. I have followed up with Russ several times and now I do not even get a response.
We acknowledge your review and are currently looking into the events you’ve detailed.