Reviews
Write a reviewNew Subaru
Had a great experience buying my new 2022 Subaru Forester !
New Subaru
Had a great experience buying my new 2022 Subaru Forester !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Charles, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Repair/ maintenance
Brent did an excellent job keeping me up-to-date on status of the repair
Repair/ maintenance
Brent did an excellent job keeping me up-to-date on status of the repair
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, thank you for your kind review; we are happy to pass along your comments to Brent here at Paul Moak Subaru! Please don't hesitate to reach out if there's anything additional we can do for you.
Car maintenance
I enjoyed the Friendly staff, clean facility, great location.
Car maintenance
I enjoyed the Friendly staff, clean facility, great location.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Roosevelt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Moak Subaru. We are always more than happy to assist you if anything else comes up. Take care!
Service check
Very GOOD and would use this dealership again. Dealer was very personable.
Service check
Very GOOD and would use this dealership again. Dealer was very personable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy, thank you so much for your positive comments about Paul Moak Subaru! If you have any further questions, please give us a call. We're always happy to help!
Poor communication from service
Took my car in for the last free oil change. When we went to pick it up they told us there was a nail in our tire and they fixed it, problem is the did not call to tell us and charged us to plug the tire. My problem is they did not call to see if it was ok to fix it and charge for the work.
Poor communication from service
Took my car in for the last free oil change. When we went to pick it up they told us there was a nail in our tire and they fixed it, problem is the did not call to tell us and charged us to plug the tire. My problem is they did not call to see if it was ok to fix it and charge for the work.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Benjamin, we appreciate you taking the time to leave us this feedback. If you are willing to give us another chance, please reach out to us at (601) 352-2700 to speak to our manager directly.
Lack of communication and poor customer service!
Customer service was terrible. Left my car in the service department on Monday. No updates from staff at all while my car has been there. I left 2 messages and they still did not return my calls and it’s Wednesday. Also did not listen to me or my husband about what was going on. Still feel like the problem has not been solved.
Lack of communication and poor customer service!
Customer service was terrible. Left my car in the service department on Monday. No updates from staff at all while my car has been there. I left 2 messages and they still did not return my calls and it’s Wednesday. Also did not listen to me or my husband about what was going on. Still feel like the problem has not been solved.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer care top priority!
Customer care seems to be top priority at PM service department; accommodated my request for service at particular time/date; efficient drop off and pick up; Morgan even explained pricing on future visits - very helpful for budgeting
Customer care top priority!
Customer care seems to be top priority at PM service department; accommodated my request for service at particular time/date; efficient drop off and pick up; Morgan even explained pricing on future visits - very helpful for budgeting
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great salesman!
We went to Paul Moak looking for a vehicle and they went above our expectations to get us what we wanted. They are so kind to us both before and after the sale. Thank you Cliff for wonderful service!
Great salesman!
We went to Paul Moak looking for a vehicle and they went above our expectations to get us what we wanted. They are so kind to us both before and after the sale. Thank you Cliff for wonderful service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service
We found a Paul Moak deal online while traveling on I20. We called ahead and scheduled an appointment. There was a sales representative ready for us when we arrived. They have good access to highway and city roads for a test drive. We knew what we wanted and already had a TruePrice certificate with us so there was little need to negotiate. The dealership actually offered a price $400 less than the number we arrived with. Jarvis was very knowledgeable about the car we were buying and helpful in orienting us to its features. Our only drawback was that the financing department took almost an hour to process our straight cash payment for the vehicle.
Excellent service
We found a Paul Moak deal online while traveling on I20. We called ahead and scheduled an appointment. There was a sales representative ready for us when we arrived. They have good access to highway and city roads for a test drive. We knew what we wanted and already had a TruePrice certificate with us so there was little need to negotiate. The dealership actually offered a price $400 less than the number we arrived with. Jarvis was very knowledgeable about the car we were buying and helpful in orienting us to its features. Our only drawback was that the financing department took almost an hour to process our straight cash payment for the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Na5505, thank you so much for your positive comments about your Paul Moak experience!
OUTSTANDING!!
I walked in not really expecting to drive away in my Mustang, but less than 2 hours later, the trade was done, financing done and papers signed. I'm one super happy customer.
OUTSTANDING!!
I walked in not really expecting to drive away in my Mustang, but less than 2 hours later, the trade was done, financing done and papers signed. I'm one super happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Leslie, we're glad you had such a wonderful experience with us! Hope you're loving your Mustang!!