Suburban Nissan of Farmington Hills

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
760 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    March 8, 2019

    This just started. I'll turn the key with veh is park and the dash lights and everything will come on but the engine will not even attempt to start. I... have to jiggle the shifter and confirm its fully in park then try again. Have you guys experienced this problem and what may I ask was the solution or problem found.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Kevin, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your ...visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 471-0800 to discuss this further. Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 25, 2018

    The whole experience of buying/leasing a new car can be very stressful with so many different options to choose from. After doing my research online and... in person with a few places it was clear that we were in the right place once sitting down with Shaun. He clarified our needs and found the right option to fit those needs. He did the leg work needed to make our car transition as seemless as possible. My wife and I are very happy with our decision and recommend anyone looking for a quality car at the right price to reach out to Shaun.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Carguy13, thank you for your kind review; we are happy to pass along your comments to Shaun and the team here at Suburban Nissan of Farmington Hills! ...Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 24, 2018

    Zack was personable, well informed and accommodating. The thing that annoys me the most with dealers is the amount of annoying small talk I have to make... with them. With that being said I stopped into the Farmington Hills Mazda and was greeted by Zack. I sat down with Zack and was very straight forward with him on what we were looking for and all the financial details. He set me up with a test drive within 10 minutes and had a deal for my on the table by the time I got back from my test drive. I came back within an hour wanting to test drive the same vehicle again because I liked it that much. I got lost on my 2nd test drive and by the time I got back to the dealership it was closed. Zack STILL took the additional time to show me a feature that would have been in the trim I wanted but wasn't in the vehicle I test drove. We leased with them 2 days later. Thank you again Zack you were awesome and my wife says she loves you.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to let us know how we did. We strive for 100% satisfaction, and it is great to see you had such a positive experience at... Suburban Mazda of Farmington Hills. Thank you again for letting Zack and our team know how we did! We look forward to helping again in the future. Take care! Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 22, 2018

    This was my first solo car purchase. I usually have my husband handle things of this nature. I was out doing errands alone and just stopped in. Any nerves... I first felt walking in were immediately put at ease. He is highly knowledgeable and put my wants first. He made me feel like family. I am extremely satisfied with my experience and will continue to recommend him. I also liked the teamwork between everyone there :)

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Mrs. Schook. Thank you for your feedback about your recent experience with Esam and Audi of Farmington Hills! We truly appreciate your business and yo...ur recommendation! Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 20, 2018

    I was recommended to this dealership by a family member. From the moment I stepped in the dealership I was treated with ultimate care. After going for... a test drive I purchased a car and was provided outstanding customer service. They made sure all of my questions were answered before I drove off the lot. Very professional and highly recommend. Special thanks to Esam and Jennifer.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're happy you found our staff to be so supportive during your experience here at Suburban Audi of Farmington Hills. Thanks again for the recommenda...tion, and have an amazing day! Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 19, 2018

    I was in the market for a used vehicle. Myself and my boyfriend came into the dealership with idea in mind and wanted to test drive different types of... cars to make sure I found what I wanted. With no intentions in buying for a few months. Arron helped us with meeting our specifications. We test drive a few. Told him we would think and things. He was not pushy. He called me a few days later for a car I wanted but they did not have at original time of first test drive. We came back to test drive that one. He also had two others that met what we were looking for. I fell in love with the one I did not even come back for. It had almost everything I was looking for. Arron was able to help us through the process with ease. I will tell anyone who asks to go see Arron he will treat you respect and help you in your search!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are so happy to read such a great review about Suburban Imports of Farmington Hills! We strive for 100% satisfaction and we are very happy we cou...ld provide you with a positive experience! . Your wonderful feedback and rating mean a lot to us. Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 17, 2018

    My salesman explained things I need to know and to buy the extended contract. Love the advice he has given me and will refer him.

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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cctrucklove, your wonderful feedback and rating mean a lot to us. Thanks for your praise and kind comments about our team. Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 16, 2018

    I purchased my car from Suburban on Saturday when I fell in love with the vehicle. After taking it home i realized there was A minor issue with something... on the windshield and a sensor . Suburban already worked with me to repair this. They even can to get the vehicle from me as my schedule is hectic. The sales rep Aaron Stokes was fantastic. I would buy another vehicle from them in the future. Thank you for making this process an easy one.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Niccik, thank you for your kind review; we are happy to pass along your comments to Aaron and the team here at Suburban Imports of Farmington Hills! T...hank you again for leaving us this response! Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 11, 2018

    First-class dealership. Shaun Bradley was highly skilled and trained salesperson took care of me and made sure that I get the vehicle that I want. He was... professional and very knowledgeable. Other personnel were hands on and took the time to talk to customers -from the GM, Sales Manager and Admin. Met all of them and each contributed to get me the perfect vehicle. I will highly recommend this dealership to my friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found th...is to be the case during your visit. If you have further needs or questions, please reach out! Thank you so much again for your feedback! We hope you have a great day! Che' Shaydak GSM/ROM

  • 5.0 out of 5
    October 8, 2018

    Buying one car is a very daunting experience; however, our family was in the market for two. Esam Nemer of Suburban Imports of Farmington Hills made this... task a joy. Mr. Nemer patiently listened to our list of needs and wants and zeroed in on the exact models from their vast inventory. No time was lost test driving cars which did not meet our criteria and we did not have a difficult time selecting our new rides. Highly recommend selecting this dealership for no hassle transactions.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Susan, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Audi of Farmington Hills. Thanks again f...or the recommendation, and have an amazing day! Che' Shaydak GSM/ROM

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