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I inquired about an Audi Q7 that Suburban Imports listed on Cars.com. When I asked if the Q7 had damage (I specified that it appeared to have damage on... the passenger front door), the person I exchanged emails with indicated that there was no damage - just a reflection of the lights in the photo. I drove an hour and a half to test drive the vehicle, and it indeed had significant damage to not only the front passenger door but also the front quarter panel and it had several scratches all over the exterior paint. I was extremely annoyed to waste half a day (3 hours round trip plus a half hour talking to the sales team) to look at a vehicle I wouldn’t have bothered with if they had been more forthcoming about the actual condition. It was also filthy inside, another detail they could have advised me about.
Thank you for letting us know about your recent visit to Suburban Imports of Farmington Hills. We would like to have a better understanding about your... experience. Please reach out to us at (248) 471-0800 at your earliest convenience and we will do our best to resolve this with you. Che' Shaydak GSM/ROM
This just started. I'll turn the key with veh is park and the dash lights and everything will come on but the engine will not even attempt to start. I... have to jiggle the shifter and confirm its fully in park then try again. Have you guys experienced this problem and what may I ask was the solution or problem found.
Hi Kevin, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your ...visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 471-0800 to discuss this further. Che' Shaydak GSM/ROM
The whole experience of buying/leasing a new car can be very stressful with so many different options to choose from. After doing my research online and... in person with a few places it was clear that we were in the right place once sitting down with Shaun. He clarified our needs and found the right option to fit those needs. He did the leg work needed to make our car transition as seemless as possible. My wife and I are very happy with our decision and recommend anyone looking for a quality car at the right price to reach out to Shaun.
Carguy13, thank you for your kind review; we are happy to pass along your comments to Shaun and the team here at Suburban Nissan of Farmington Hills! ...Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Che' Shaydak GSM/ROM
Zack was personable, well informed and accommodating. The thing that annoys me the most with dealers is the amount of annoying small talk I have to make... with them. With that being said I stopped into the Farmington Hills Mazda and was greeted by Zack. I sat down with Zack and was very straight forward with him on what we were looking for and all the financial details. He set me up with a test drive within 10 minutes and had a deal for my on the table by the time I got back from my test drive. I came back within an hour wanting to test drive the same vehicle again because I liked it that much. I got lost on my 2nd test drive and by the time I got back to the dealership it was closed. Zack STILL took the additional time to show me a feature that would have been in the trim I wanted but wasn't in the vehicle I test drove. We leased with them 2 days later. Thank you again Zack you were awesome and my wife says she loves you.
Thank you for taking the time to let us know how we did. We strive for 100% satisfaction, and it is great to see you had such a positive experience at... Suburban Mazda of Farmington Hills. Thank you again for letting Zack and our team know how we did! We look forward to helping again in the future. Take care! Che' Shaydak GSM/ROM
This was my first solo car purchase. I usually have my husband handle things of this nature. I was out doing errands alone and just stopped in. Any nerves... I first felt walking in were immediately put at ease. He is highly knowledgeable and put my wants first. He made me feel like family. I am extremely satisfied with my experience and will continue to recommend him. I also liked the teamwork between everyone there :)
Mrs. Schook. Thank you for your feedback about your recent experience with Esam and Audi of Farmington Hills! We truly appreciate your business and yo...ur recommendation! Che' Shaydak GSM/ROM
I was recommended to this dealership by a family member. From the moment I stepped in the dealership I was treated with ultimate care. After going for... a test drive I purchased a car and was provided outstanding customer service. They made sure all of my questions were answered before I drove off the lot. Very professional and highly recommend. Special thanks to Esam and Jennifer.
We're happy you found our staff to be so supportive during your experience here at Suburban Audi of Farmington Hills. Thanks again for the recommenda...tion, and have an amazing day! Che' Shaydak GSM/ROM
I was in the market for a used vehicle. Myself and my boyfriend came into the dealership with idea in mind and wanted to test drive different types of... cars to make sure I found what I wanted. With no intentions in buying for a few months. Arron helped us with meeting our specifications. We test drive a few. Told him we would think and things. He was not pushy. He called me a few days later for a car I wanted but they did not have at original time of first test drive. We came back to test drive that one. He also had two others that met what we were looking for. I fell in love with the one I did not even come back for. It had almost everything I was looking for. Arron was able to help us through the process with ease. I will tell anyone who asks to go see Arron he will treat you respect and help you in your search!
We are so happy to read such a great review about Suburban Imports of Farmington Hills! We strive for 100% satisfaction and we are very happy we cou...ld provide you with a positive experience! . Your wonderful feedback and rating mean a lot to us. Che' Shaydak GSM/ROM
My salesman explained things I need to know and to buy the extended contract. Love the advice he has given me and will refer him.
Cctrucklove, your wonderful feedback and rating mean a lot to us. Thanks for your praise and kind comments about our team. Che' Shaydak GSM/ROM
I purchased my car from Suburban on Saturday when I fell in love with the vehicle. After taking it home i realized there was A minor issue with something... on the windshield and a sensor . Suburban already worked with me to repair this. They even can to get the vehicle from me as my schedule is hectic. The sales rep Aaron Stokes was fantastic. I would buy another vehicle from them in the future. Thank you for making this process an easy one.
Niccik, thank you for your kind review; we are happy to pass along your comments to Aaron and the team here at Suburban Imports of Farmington Hills! T...hank you again for leaving us this response! Che' Shaydak GSM/ROM
First-class dealership. Shaun Bradley was highly skilled and trained salesperson took care of me and made sure that I get the vehicle that I want. He was... professional and very knowledgeable. Other personnel were hands on and took the time to talk to customers -from the GM, Sales Manager and Admin. Met all of them and each contributed to get me the perfect vehicle. I will highly recommend this dealership to my friends and family.
We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found th...is to be the case during your visit. If you have further needs or questions, please reach out! Thank you so much again for your feedback! We hope you have a great day! Che' Shaydak GSM/ROM