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I was even given a box lunch while waiting for my car. They were having a meeting and had an extra. As always, the service and comfort were impeccable.... Wouldn't buy a car or service my car anywhere else.
As usual, Chuck Hoyle took great care of providing excellent customer service to me. This was a big service 30k , and Chuck went over all the details and... cost prior to service. I was provided a loaner, my car was washed and vacuumed & there were no surprises. He is a valued employee and should be commended for his great attention to detail and knowledge . Thank you..
I am really unhappy with my repair today. It took 20 minutes to be checked in and no apology for how long it took. I now understand that you guys did... not care about fixing my scratch. I wish you had told me before I wasted my time waiting for an appointment with you that this was not something you cared to fix. I was charged less than what you told me it would cost and I believe this is because you guys didn’t do anything.
Excellent experience as usual. Service manager was superb. I was advised of all work that needed to be done and reminded of the urgency, but in a not threatening... manner.
would recommend this dealership and service department to anyone. The professionalism and attitude of all who work there reflect the mission and goals... of the those at the top of this company. I have the highest regard for them and hope to continue working relationship with them.
Customer service kept me informed through every step of the process - form the time they set the initial appt to the time they had to re-schedule my appt... due to staff shortage. There were constant reminders which I appreciated because I have a tendency to forget such appts. The car was returned detailed and staff were courteous at every juncture of the process.
I brought in my Infiniti for a regular service check up and oil change. The technician that checked me in thoroughly understood my questions and explained... to my satisfaction. They provided a loaner car so I may continue my days obligations without having to wait. I was impressed with the care and attention to details of the entire process and they went above and beyond with small details that most businesses today neglect.
All services and customer interactions were five star.
Great service, attention to detail and customer satisfaction
Service is amazing. They listen and are patient with all my questions and concerns.