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Outstanding Service/Customer Care by Nyla J
I had a great experience with Nyla Jefferies in the Service Dept. She was courteous & professional. And made sure my car was taken care of quickly. Great job! Nyla! this type of service is commendable and should be rewarded. Thanks to Nyla I will consider using College Park Hyundai in the future.
Twanda - Thank you for leaving College Park Hyundai this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and we are so glad that Nyla was such a huge help. She will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Called because at 13,000 miles my 2021 Hyundai shut off
Called because at 13,000 miles my 2021 Hyundai shut off while I was driving it. Called three times and explained what happened. Lady said car had not been serviced in over a year when it was serviced at College Park 2 months before and had 1000 miles to go before next service was due. A few days later service called back. By then the car had cut off again so I left it at another dealership. When I got a mail in my tire, College Park could not located my $800 tire protection plan that I purchased from them. Buyer be ware.
Please allow me to apologize that we have not provided you with the level of service that you expect and, more importantly, deserve when doing business with us. We would like to learn more about your experience and work with you toward a resolution. Please send your name and contact information to firstname.lastname@example.org. We look forward to working with you. Rose Bayat, Director of Customer Retention
DO NOT COME HERE FOR A SERVICE APPOINTMENT!
DO NOT COME HERE FOR A SERVICE APPOINTMENT! I am not one to write a review about my experience at a business, but I was met with no alternative. I feel compelled to use my words so that the next person does not ever have to experience the amount of unprofessionalism, lack of communication, and manipulation I did at this Hyundai College Park location. I want to point out this by stating that I am a young woman, and I am aware that being a young woman can welcome greed and manipulation. My reason for bringing in my Hyundai vehicle was that I needed an alignment and for them to analyze my tire to see why it did not hold air long. So, I made a service appointment and arrived on time. I informed the desk attendant, Joesph, that I would be waiting at Hyundai for my car. Two and a half hours later, Joesph came back and said that my alignment was not done and that I needed to order parts, and then they would reschedule me for another service appointment to have my alignment done. Also, Joesph stated the amount for labor and that my tires are in decent shape. Additionally, he stated that the mechanics did not remove my tire because I needed to order new parts for an air pressure light. Truthfully, I felt like what he said did not add up, but I remained calm and believed that Joesph and the team knew best because they work on Hyundai vehicles consistently. However, I was vexed that I waited nearly three hours for them to communicate this information, and I have yet to receive service to my car. Nevertheless, I swiped my card and purchased the parts. A week went by, and I have yet to receive a call from Joesph or Hyundai notifying me that my parts had arrived. So, I called to see if the parts had arrived. To my surprise, the parts were in, and I managed to schedule another service appointment with someone who was not Joesph. When I arrived for my second service appointment, I told Joesph I would wait at Hyundai while they worked on my car. Three hours go by, and Joesph comes to me to show a picture of my tire. He stated that I needed to order additional parts because they discovered why my tire did not hold air. I wondered why they did not inform me the first time I visited. Did they not check my tire on the first day I came in for a scheduled service appointment? He said they knew more because a different mechanic was more experienced and removed my tire to find the reason. He apologized for wasting time and showed me the increased cost of my parts but left out the labor costs. A week and a half went by, and I did not hear back from Hyundai or Joesph regarding my parts. So, I quickly decided to call them, but I requested to speak with a supervisor this time. They transferred me to Marcus. Marcus heard all my concerns and assured me he would be at the next appointment he scheduled for me. I arrived at the scheduled appointment at 8 am, and there was no sign of Marcus. A lovely woman Nyla helped me. She asked what service I will need for my car, and I let her know the service I needed. Also, I told Nyla that I would be waiting for my vehicle. An hour goes by, and she asks if I can come to speak to her discreetly. So, I immediately went to her. Nyla told me that Hyundai has no record of me purchasing any parts. Immediately I became frustrated and told her both receipts were in my car. I showed her my receipts which add up to over $1000. Then I asked where Marcus, the supervisor, was. Melodie, the manager, said he was off. Nyla also asked if Joesph had told me about the service price. I said that Joesph told me my labor price on the first visit. Nyla put the amount on a sticky note, which was an awful large amount. Then Melodie also informed me of the service price, and this time the price increased by $500. That is when I said I no longer wanted service here and requested a refund. I did not trust that this location would do an adequate job, and there was no way I was paying $1500 for labor costs when the work I needed to be done on my car was so simple. I went to another dealer that is not Hyundai and my alignment for a year cost me $123. The moral of the story is this location has no integrity and will try to overcharge you for minimal work. To this day, my refund is not processed, and I am still waiting to hear back from Marcus, the supervisor, or Melodie, the manager. I left a voicemail asking for an update and was met again with no response. I implore you to read reviews before you get service done here and not to waste your time. Horrible communication, manipulation, and nasty attitudes wait for you.
Please allow me to apologize that we have not provided you with the level of service you expect and, more importantly, deserve when doing business with us. I am very sorry for our poor performance and lack of follow-up. Vincent Brown, Service Director, will check the status of your refund and contact you with his findings. Thank you for taking the time to share your experience and for the opportunity to improve the service that we provide. Rose Bayat, Director of Customer Retention email@example.com
This dealership matches the quality automobile it's named
This dealership matches the quality automobile it's named for. As a 12-year owner and now a Venue 2021 owner, I know I made the right decision. They were able to assist with getting BlueLink corrected after a messy situation at another dealership in Rockville, The staff is outstanding in every way and you can even get them to laugh a bit while you wait. As a senior and I had not eaten, they offered me a ride to the nearest diner so that I could eat while I waited for the work on my 'scooter' Venue. I am glad to see College Park Hyundai meets the standard of quality care and service. Renee Moore.
As a 12-year owner and now a Venue 2021 owner, I know I made the right decision. They were able to assist with getting BlueLink corrected after a messy situation at another dealership in Rockville, The staff is outstanding in every way and you can even get them to laugh a bit while you wait. As a senior and I had not eaten, they offered me a ride to the nearest diner so that I could eat while I waited for the work on my 'scooter' Venue. I am glad to see College Park Hyundai meets the standard of quality care and service. Renee Moore.
Thank you for the kind review, Renee! We are so glad to hear that you had such an outstanding purchase experience working with the College Park Hyundai team. Drive safely in your new Hyundai Venue, and enjoy it! We hope to see you back again down the road!
I had a horrible experience with your service department I had an appointment at 3:00 p.m. on 10 20 23 I was put out the shop because they didn't want to repair my car when I made the appointment I asked for earlier appointment but whoever gave me the appointment at 3:00 at least they could have called me to say they couldn't service my car I took off my job to take care of this problem the part that needs to be installed is p242200 evaporative emission system vent valve the part is in the shop. I have never been so disrespected in my life. My name is Lois Banson I purchased my car from your dealership and I did expect to have better service since I brought the car through you all.
Please allow me to apologize that we did not provide you with our goal of 5-star service. I am sorry for the confusion regarding the appointment. Vincent Brown, Service Director will contact you to schedule a time for you to return. Thank you for taking the time to share your experience and for the opportunity to work with you toward a resolution. Rose Bayat, Director of Customer Retention firstname.lastname@example.org
good treatment for my new ionic 5
Bought an ionic 5 at another dealership and needed to put the front plates on. Antsi about drilling holes in my new car so I took it here. They were great -- I'm forgetting the name of the guy I spoke with, but I drove it up, waited less then a minute, and in another minute the plate was on, no charge. Looking forward to using this dealership for my servicing.
Mark, thank you very much for this positive rating and review. We're delighted that you enjoyed the service our team here at College Park Hyundai provided. We are grateful to have earned your business and we look forward to seeing you again down the road!
Don’t say you weren’t warned !
Don’t say you weren’t warned !! Just look at the other reviews of how they lose peoples keys, don’t return calls, poor customer service, fail to assist you AFTER buying a car, leaking oil after oil change, engine failure, and engine lights on BRAND NEW CARS!! etc etc etc ! Shady Salesman! I am being harassed a year later because they traded in my car that was in my DADS NAME AND never got a permission to trade so now after realizing their mistake they decided to harass me. They even tried to scare me with an email from a “lawyer” after THEIR mistake and NEVER compensated me AFTER selling me a lemon THEY KNEW ABOUT and keeping my NEW car in the shop for over 3 weeks with no communication. RUN RUN AND RUN. The managers/ ASSOCIATES BRANDON, ELLIOT, EDDIE, AND CHRIS, ROSE ETC ARE SHADY!! They also won’t put me in contact with the owner of the dealership like they are scared or something. Maybe because they illegally traded a car that they didn’t have permission too. Hmm. Shady business. Do not go here!!!!!!!!!! If you choose to buy a Hyundai keep in mind there is no one that will be able to help you if something goes wrong! They care about money more so they will sell you a lemon they knew about, you won’t get compensated for ANYTHING! The dealership failed to escalate my issue and Hyundai “consumer affairs” was no help! Please please be careful. They totally ruined my first car buying experience!! READ REVIEWS! All they care about is money and it’s sad. It’s cool though, karma is very real. How you treat people comes back tenfold :)
I would like to thank Mr.
I would like to thank Mr. Charles Anene for his exceptional and professional customer service that I received today. It was my first purchase ever. He walked me through every step of the process and I was able to feel confident with him. My experience today will be a most memorable one. Thank you Hyundai College Park!
Thank you for putting your trust in the College Park Hyundai team. We will certainly pass along your kind words to Charles for all of his help. Enjoy!
Made an appointment with Tony at the service repair at...
Made an appointment with Tony at the service repair at Hyundai in College Park MD. Although, I've been coming here way over 10 years now and although new faces am still satisfied with my service. Tony took excellent care of my vehicle, kept me updated on what was needed and was totally understanding of my wants. Although, I needed much needed major repairs. I left there again with a smile on my face and a very happy customer. I wanted to wait after a few weeks before I do a review to make sure that the vehicle was in top notch but I felt the difference once I drove off because it felt like I was floating on air. Thanks Tony, go see Tony he's the man!! Am still a fan of this dealership after all these years!! Superior Customer Services is always given here. Come here you won't regret it.
Thanks Tony in service repair for Superior Customer Services and excellent work on my vehicle!!
We can't thank you enough for trusting us with your business over ten years - wow! It's great to read about your recent repair experience working with Tony and we are so glad that your vehicle is running smoothly now. All of us at College Park Hyundai appreciate your support and we will be here to assist with your future auto needs.
Update - They made our car salesman paid for the...
Update - They made our car salesman paid for the maintenance out of pocket after a few communications. Updating this because I want to shoutout to Charles who does that for us. Adding one more star now. ———————— Worst car dealership that straight up lie to our face and said if we sign the lease we will have 3 years of complimentary maintenance service. And now said we don’t have it because it’s not for car model 2019. But we signed the lease at 2020 and we were confused that day. The reason we are confused because we were just scheduling for a test drive that day and they pressured us, wouldn’t let us leave until we signed a lease with them. We tried to leave 3 times and they chased after us. And we were so exhausted and tired and signed a lease with them at 11:00pm that night. It was a horrific experience, I felt pressured to sign or we can’t go home. We are happy with our car in general until we need maintenance after 1.5 years. All after all, they are unethical, dishonest, and horrible car dealership. Don’t walk in or they won’t let you leave!