LaFontaine Hyundai

Reviews

4.6 out of 5 4.6
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 17, 2017

    I leased a vehicle 16 months ago. Got an email saying the my lease is up soon (8 months is soon?) and they'd like the vehicle for inventory if I'd be interested... in a new vehicle. Told him it had 8 months to run. "No problem. Come in and we'll see what we can do." Since I'm paying for miles, and not all that interested in wasting my time, I asked for some information on vehicles in stock. Price/ payments on different finance terms/interest rates. I hear nothing but crickets. I follow up explaining I'm not interested in adding unnecessary miles to my vehicle and giving him an out " if you're no longer interested in my vehicle let me know." No response. 2 weeks later I haven't heard a thing. I'll remember this when my lease is up. It's a shame. I actually like their service department. It's one of the few I can say that about.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Drome, I am so sorry to hear your recent experience was less then satisfactory. I would love the opportunity to discuss the matter further as at LaF...ontaine we truly strive to exceed our customers expectations through personalizing the automotive experience. Please let me know a convenient time and way to reach you! Warm regards, Barbara Dominick Corporate Experience Manager bdominick@lafontainemotors.com

  • 5.0 out of 5
    October 3, 2017

    The LaFontaine Group is one of the best dealerships that I have encountered over the years Years. I know that when I take my vehicle in for service... they will provide the best service available

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Beverly, Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each cus...tomers expectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager

  • December 12, 2015

    Serviceman responded promptly upon my entrance to service area. Professional during entire experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Dorothy. Happy to hear that your service experience was professional during the whole process. I will be sure to pass along your message to the ...entire service team. Thank you! - Shelbi P.

  • 5.0 out of 5
    August 1, 2017

    My first time to this particular dealer and I was more than pleased. The services was more than exceptional and the repair time was just a few hours

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for choosing LaFontaine Hyundai! We truly value you as our customer and look forward to continued work with you in the future. The LaFontain...e Family Deal; it's not just what you get, it's how you feel!

  • 5.0 out of 5
    August 1, 2017

    Outside bathrooms during construction was not a good idea... Chris (Service Representative) great job!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing LaFontaine Hyundai! Thankfully, the portable restrooms are only temporary :) The LaFontaine Family Deal; it's not just what you... get, it's how you feel.

  • 5.0 out of 5
    July 27, 2017

    Tony Jackson does a great job!!! I needed an oil change and tire rotation, they were fast and friendly! I always go to LaFontaine Hyundai for all of my... service needs :)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your excellent experience with us! :) -Kim J.

  • 5.0 out of 5
    June 13, 2017

    Service advisor was very courteous and helpful. Oil change was also completed very promptly in less than an hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing LaFontaine Hyundai! The LaFontaine Family Deal; it's not just what you get, it's how you feel.

  • 5.0 out of 5
    May 14, 2017

    Tony is a great service person . he is knowledgeable and i believe that he appreciates his customers being taken care of ,so that we can get the best performance... out of our vehicles. i have come to this conclusion not only by the way he takes care of my automobile but the way he interacts with other customers.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing LaFontaine Hyundai! We truly value you as our customer and appreciate that you've taken the time to share your experience with ...us. I'll be sure to share your review with Tony and the team at Hyundai! The LaFontaine Family Deal; it's not just what you get, it's how you feel.

  • 5.0 out of 5
    January 31, 2017

    the young man that wated on me was very nice and professional

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the excellent review!

  • 5.0 out of 5
    January 4, 2017

    Professional service representative when I took my car in for a oil change and recall. This was a pleasant experience compared to my previous service... visit(s) when my new car kept stalling out and the other rep gave me the run around.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing LaFontaine Hyundai! We truly value you as our customer and appreciate that you've taken the time to share your exceptional expe...rience with us. We look forward to working with you in the future! The LaFontaine Family Deal; it's not just what you get, it's how you feel. -KJ

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