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INFINITI of the Palm Beaches

(1,113 reviews)
Visit INFINITI of the Palm Beaches
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2017 state dealer award
View 8 awards
2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 463-2810 (866) 463-2810
Used (888) 829-9410 (888) 829-9410
Service (888) 836-5753 (888) 836-5753

Reviews

(1,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of the Palm Beaches from DealerRater.

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edward berge

I fail to understand the amount of paper work required to buy a car. I have never signed so many papers. As a dealer it would help to consolidate the paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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They know their product well and very helpful

Infiniti's loyalty program influenced my purchase. Chris in sales was very knowledgeable and puts his heart and soul into his position. Wil in finance made the closing painless and Rosie and Candice in service helped make my purchase pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Purchase experience

In February of this year I walked into the dealership and met with Chris Bennett regarding the possible purchase of an Infinity vehicle. Chris and I discussed my needs and we settled on the QX60. I have always had the feeling that purchasing a vehicle was like having a toothache. Well,Chris took away that concern by expressing his concern for my concerns and answering all of my questions and making sure that he had the vehicle that met all of my requirements. It was a great experience and I would and have recommended Chris to several acquaintances.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.

Great experience

Had a great experience with Adam at Infiniti of the Palm Beaches. He was extremely knowledgeable about the vehicles, was professional, and was able to help me with finishing my lease on a different vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Best experience by far!!

Max Hager took his time with me and I am so excited to pick up my new car Today!!! I highly recommend Max! Simply the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service

My wife and I just leased our FIRST Infiniti SUV for my family at this location and had a great experience. Excellent customer service by far! The overall team was very friendly, accommodating, and helpful. I would totally recommend this dealer to friends and family. Special thanks to Chris Bennet for being very knowledgeable during the entire process, he was very patient and very helpful. Great experience just super!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Excellent service

I just leased a vehicle at this location, and had a great experience. Excellent customer service, I would totally recommend this dealer to friends and family. special thanks to Chris Bennet client advisor that was present through the whole process, was very patient and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.

Excellent

The entire process was seamless, effortless, and comfortable. I would recommend this dealer to friends and family. I would go back again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Adam Rabin

Ray was professional and friendly. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nice car - bad service.

Buy elsewhere! This is the least accommodating service center I have ever dealt with. They do not return phone calls. They don't accommodate your needs. They make recall appointments without consulting you. They don't respond to letters addressed to the owner. This is not my first Infiniti and it may not be my last, but I will definitely never buy from them again and by association any Shumacher dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.