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I did not have a long relationship with this Dealer but I was assured of things that were not followed through on. I don't like to be lead on.
just now I recently tried to purchase a vehicle from here. I contacted Samantha (Sam) through email and over the next 24 hours exchanged 8 emails and 3... phone calls. I told her I was a cash buyer for a 2015 Chevrolet Impala. The reason for the multiple emails and phone calls was that I lived several hours away and wanted to be 100% sure about the vehicle before I would make the trip. I was waiting for one final email that was to include pictures before I would commit to the purchase. Samantha said the car was being detailed and she would send the photos shortly. After many hours of not receiving anything I contacted her again to get this response, "Allen, There is actually a deal being worked on it as we speak, so I will let you know how that goes!". Then this morning I receive this, "Allen, This was a fresh customer that walked in and wanted to test drive the vehicle and ended up purchasing it, I apologize for any inconvenience!" Samantha Dallas, Auto Outlet of Wolcott". So be forewarned, Internet Customers, at any moment they will hand your deal off to anyone that walks through the door without even so much as contacting you and giving you first dibs. Clearly the bottom dollar reigns almighty and the customers are a distant second. I would definitely not recommend them. I didn't take the time to read all their other 1 star reviews, but I would imagine there are some similar ones.
I purchased a 2009 Range Rover Sport from these jerks . When we walk through the door they could not be nicer, but after I signed on the dotted line is... when the attitude changed. They promised to fix my Rotors all they did was turn them. I bought a extended Warranty that was useless! They sell these car as is and they don't do what they call a 99.99 inspection check .....that' s xxxxxxxx they don't repair these Vehicles they sell them to you . So Buyer's Beware !
All I have to say in words is, my family works very hard for every little thing we have. It was a heart broken and a headache of what I thought would... be a happy and Exciting Aventure of buying my frist car. I can only hope that the Owner of Auto Outlet and NOT the Manager would talk to me and make this right so I can have a safe and Reliable car for my family. $17,000 for a car is a lot to us Expressional when we have to put more money in it. I went thought xxxx the frist time I thoungh they fixed it . But now it's not driving good again. Just very sick to my Stomachabout the hole Raw deal. Thank you for taking the time to read my review.☹ Very mixes emotions about this.
Betty, Thank you for taking time out of your day to review us, it is more than appreciated! Betty, we have done nothing but accommodate you. When yo...u first purchased your vehicle on 2/26/18, you disclosed to us that you read in a forum that the vehicle is known to have drivetrain issues. The vehicle didn't present itself at the time of having a drivetrain issue, as well as when you recently brought it into our shop. When you presented your concerns about the possible drivetrain issue, we informed you of our 5 day 500 mile exchange. You made an appointment with Sam and never showed, you also disclosed that we didn't have anything in your price range you purchased your vehicle for $11,999. On Saturday 6/2/18 you had your vehicle towed in to our shop. When we took a look at your vehicle the oil was black and dry, this only happens when you are past due for an oil change. While your vehicle was being serviced we gave you a loaner, we paid for your tow, we waived your $100 shop deductible, we offered you $50 Walmart gift cards for your inconvenience (you refused the gift cards) and filled up your gas tank all the way out of good faith. When we looked at your vehicle on 6/2/18 your vehicle didn't present itself with any drivetrain issues, we cannot fix a non-existent issue on a vehicle. Betty, please feel free to reach out to Scott at 315-660-0080 if you have any further questions or concerns. Thank you, -Auto Outlet of Wolcott
Samantha was fantastic throughout the whole process. The environment was one of the best I’ve come across in my car buying process, everyone in the... office made you feel welcome and they were very friendly. Even after my purchase the communication was fantastic and I still felt like a priority!
Megan, Thank you for taking time out of your day to review us, it is more than appreciated! We are happy to hear that you had a wonderful experience... with Sam! Megan, we thank you for choosing Auto Outlet of Wolcott! We hope you are enjoying your new vehicle and we look forward to seeing you again in the future! Thank you, -Auto Outlet of Wolcott
They delivered my car on Tuesday. I drove it less than 500 miles and the clutch went out. That was on Thursday. I have driven a standard for years,... every car I have ever owned was a standard and I have never had to replace the clutch. They said it was perfect when they gave it to me and refused to do anything. IMPOSSIBLE for a clutch in perfect condition to go out within two days and less than 500 miles. Will never buy from here again and am telling everyone to stay away.
Angel, Thank you for taking time out of your day to review us, it is more than appreciated. Before you purchased your vehicle we had to show you how ...to drive a manual around our lot. We did reach out to you and made arrangements to have the vehicle towed and diagnosed by our service department. But in order for us to diagnose the vehicle it needs to be brought to our shop. Thank you, -Auto Outlet of Wolcott
Samantha kept us really up to date on vehicle purchase and pick up. Would absolutely recommend this dealership. She explained everything we were buying... in full detail
Martin, Thank you for taking time out of your day to review us, it is more than appreciated! We are more than pleased to hear about your wonderful e...xperience with Samantha! Martin, we thank you for choosing Auto Outlet of Wolcott! We hope you are enjoying your new vehicle and we look forward to seeing you again in the future. Thank you, -Auto Outlet of Wolcott
Overall happy with the vehicle but was having some issues with it within the 2 month 3000 mile warranty and dealer did not want to Stand it good . Got... told I could take it to a garage closer to home to get it fixed. So I did and they didn't fix everything because the dealer told them not to. In the meantime I had a deer run into the front corner of the vehicle but the only damage it did was it put a small 6 inch Crack in the lower bumper. Nothing else and they told me they will not fix the warranty stuff unless I go to insurance to fix the bumper first. I didn't want to go to insurance because it was so minor so I was pretty much screwed. Overall happy with the vehicle but service sucks.
I'm happy with the service. Thanks to Jeff and all the staff. They made getting a car very smooth and no problems at all. I am happy with my Nissan Altima.... It was for sure the best experience I have ever had. Thank u to everyone.
Daniel, Thank you so much for taking time out of your day to review us, it is greatly appreciated! We are so glad to hear that the process was smoot...h and easy! Enjoy that beautiful new ride of yours! We greatly appreciate your business and time! Thank you, -Auto Outlet of Wolcott!
Purchased our daughters 2015 Jetta from this dealership. They went by a "no haggle" pricing with us. Meaning, the price advertised was the price we paid.... We found their advertised prices well below that of other dealers. The car was prepared when we arrived for pick up, but a paperwork snafu sent us home without our car that night, an extra 50 mile drive to return 2 days later and everything went smoothly. Our salesperson was polite and attentive throughout the purchase process.
J&K, We want to thank you so much for taking time out of your day to review us! It is greatly appreciated! We are so glad to hear that you took adva...ntage of our below market pricing! We are excited to hear that you had a great experience with us! We hope your daughter enjoys her new ride! Thank you so much for your time and business it is greatly appreciated! Thank you, -Auto Outlet of Wolcott!