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Sales Associate
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DealerRater™ Certified
This employee is recognized for ensuring great customer service.
Industry experience 30 years
Dealership experience 6 years

Reviews

My experience with Birmingham Luxury Motor started off

My experience with Birmingham Luxury Motor started off positive, but it quickly went downhill. After the purchase, several basic functions on the vehicle stopped working. When I reached out for help, getting repairs has been difficult and frustrating. To make matters worse, they’re attempting to fix an upscale vehicle using aftermarket parts, which is unacceptable for a luxury purchase. What seemed like a good deal at first has turned into a major disappointment. I do not recommend buying a car from them. Be aware and proceed with caution.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Can't wait to buy my next toy from Birmingham Luxury

Can't wait to buy my next toy from Birmingham Luxury Motors. Great staff and fast work is always appreciated when making a purchasing decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Birmingham Luxury Motors. We appreciate your business and hope to see you again soon! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

I love the expertise and efficiency on how fast we were

I love the expertise and efficiency on how fast we were able to get the deal done. Great experience and will definitely be back to purchase my next toy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Birmingham Luxury Motors! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

I purchased my first Tesla two years ago, and Kali was

I purchased my first Tesla two years ago, and Kali was over the top in customer service, she is dedicated to her customers and worked so well with me. I sought Kali out to purchase my second Tesla. She and the BLM staff are really great to work with, just as before. The staff is so friendly. My only complaint, the paperwork took much longer this time, I think they may have a newer system. Regardless, could not be happier with her and Birmingham Luxury Motors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Birmingham Luxury Motors are glad to have you as a customer. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Kali was great at helping me navigate the purchase

Kali was great at helping me navigate the purchase experience. I will definitely purchase my next vehicle here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Birmingham Luxury Motors. We look forward to having you as one of our valued customers for many more years to come! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

I recently purchased a new GTI from Kali, without much

I recently purchased a new GTI from Kali, without much hesitation. She was very knowledgeable, professional, and pressure free when it came down to it. She answered every question I threw at her, very communicable, and made everything easy and took care of me more than she had to. She even delivered it to me at work. Would recommend to anyone! Thanks Kali!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Birmingham Luxury Motors! Please let us know if we can be of any more assistance. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Paid $1200 for transport in my loan, they were unable to

Paid $1200 for transport in my loan, they were unable to arrange it timely, so I went to pick it up and drove it 36 hours home and they have been giving me the run around for 3 months about the refund of the $1200. They were sending it to me then to my bank then to me again then back to the bank. No one has received it and now they won’t respond. Very dishonest people. Bottom line , you were paid for a service you did not provide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Kali KILLED it!

Kali KILLED it! Super easy to communicate with and readily available to help! Made the process easy and less stressful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Birmingham Luxury Motors! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Good experience, just a long wait for the in between

Good experience, just a long wait for the in between process and service. Kali was great and answered all the questions we had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Kali was awesome to work with.

Kali was awesome to work with. I don’t typically like to work with a 3rd party when financing but it was painless and we were in and out and on our way home within an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Birmingham Luxury Motors! Please let us know if we can be of any more assistance. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.