[{"id":140739,"personPtyId":42011015,"firstName":"Kashaka","lastName":"Fields","titleText":"Business Manager","shortBioText":"My name is Kashaka Fields, I\u001am the Finance Manager here at Audi of Ann Arbor. I became a member of the Germain team in 2012 bringing with me years of automotive experience as well as certification in ethics and finance management. There is no better standard for customer service than the \u001aGolden Rule\u001a, treat others as you wish to be treated. Being a native of the Ann Arbor area I enjoy being around my family, friends, and network. I\u001am a graduate of Pioneer HS and Grand Valley State where I majored in Business and minored in Natural Resource Management. My wife Ruth and I have 4 children, Kashaka, Nany, Matisse, and Mateo. When I\u001am away from the dealership I enjoy spending time with friends and family. One thing I\u001am good at is staying extremely focused and calm in intense situations. No one knows, but it must have to do with the fact I still enjoy watching cartoons. My favorite Audi is the RS6. I look forward to helping you complete your paperwork and protecting your investment.","emailTxt":"kfields@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/e31b3b8b-0fc4-4f1a-a563-114eb13f2ee7.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":240784,"personPtyId":44691104,"firstName":"Rod","lastName":"Strozier","titleText":"Sales Consultant","shortBioText":"Hi, I\u001am Rod Strozier. Having joined the Germain team in 2015 as a Sales Consultant I brought with me years of experience. I began in the auto industry in 1993 and have previous sales experience in the retail clothing business. I am a member of the Audi Magna Society and I\u001am Audi Certified. I treat everyone with respect, make sure we find the right car and provide a smooth positive experience. Born and raised in Flint, MI. College took me out of state to Jackson State in Jackson, MS where I got my degree in Marketing. I landed in Illinois for 27 years moving back to Michigan to help with my ailing Mother. I\u001am married and have 3 children. I enjoy playing tennis, race RC cars and am the president of the youth department at my church. My favorite vacation spot must be our honeymoon location, Puerto Rico. I play the drums and percussionist at church. I also enjoy singing. The RS7 is my favorite Audi, I find it to be sleek, fast, and sexy.","emailTxt":"rstrozier@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/1ec2baef-0a5b-4723-96c3-a1bd7a61743a.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1372636800","industryStartDtUtc":"728524800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":128765,"firstName":"JP","lastName":"Lammers","titleText":"General Manager","shortBioText":"Hi, my name is JP Lammers; General Manager of Germain of Ann Arbor. Raised in Ann Arbor, I graduated from Pioneer High School of Ann Arbor and Eastern Michigan University. I started my career in the management and technology consulting industry spending 5 years in this field. Ten years ago I chose to move into the automotive industry.\r\n\r\nProviding a quality customer experience is my number one priority. Being that Ann Arbor is such a small community, everyone knows everyone, and word of mouth is an essential element in our business. By providing a quality experience each and every time we can take advantage of the closeness of our community as another marketing tool.\r\n\r\nAway from the dealership I enjoy athletics and playing with my three children. I hope you will allow us the opportunity to earn your business.","emailTxt":"jp@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/f1602c53-d2f7-4c64-8925-12835295e9bf.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":367843,"firstName":"Joseph","lastName":"Gruss","titleText":"Service Advisor","shortBioText":"Hi, I\u001am Joseph Gruss, I joined the Germain team in 2016. My philosophy is one to stick by, \"Perception is the reality - make each experience the best possible\". I have been in the industry since 2012, from a porter and shuttle driver to Service Advisor. I was born and raised in Hell, Michigan and attended school right around the corner from home at Pinckney High. If I could choose any Audi brand vehicle it would be the RS7 \"The car explains itself\", makes sense why Batman would be the superhero of choice for me.","emailTxt":"jgruss@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/ba9bedff6492.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":452865,"firstName":"Patrick","lastName":"Richter","titleText":"Service Consultant","shortBioText":"Hello, I\u001am Patrick Richter Service Consultant for Audi of Ann Arbor. My career in the automotive industry began in 1996 and led me to Germain in 2017. When assisting our guests, I feel it\u001as important to change the perception of the automotive industry for the better and focus on building relationships with our customers. Born and raised in Ann Arbor I enjoy the atmosphere of football Saturday\u001as. I\u001am a graduate of Ann Arbor Pioneer High, UTI for Auto Repair, and Ferris State University for Business Management. I enjoy spending my free time with my wife, friends, and family. If I were a superhero, it would be Spiderman, I would love to have the ability to climb walls. My favorite vacation escape is Cancun, Mexico. Sun, water and warm weather. I find it fun and relaxing. My favorite Audi is the RS7, It\u001as a high-performance vehicle with a back seat.","emailTxt":"prichter@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/9ea3b7c0211e.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":120619,"firstName":"Zachary","lastName":"Coon","titleText":"Sales Consultant","shortBioText":"Hi, I am Zachary Coon Sales Consultant for Audi of Ann Arbor. Through my thirteen years in the automotive business, I have always believed that the most important part of the sale is after the sale. It helps to build relationships when your customers know that they matter to you after all the papers are signed and throughout their ownership experience.\r\n\r\nWhen I am away from the dealership, I stay busy with my wonderful wife and three children. I am also an avid sports fan and enjoy watching my favorite teams.","emailTxt":"zcoon@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/1ed8f8636091.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":319880,"personPtyId":40181919,"firstName":"Barry","lastName":"Strecker","titleText":"Sales Consultant","shortBioText":"I have been in the performance and luxury automobile business since the early 90\u001as, and an Audi Certified Brand Specialist at Audi of Ann Arbor starting in 2016. My previous brand experience includes Ferrari, Lamborghini, Aston Martin, Maserati, Alfa Romeo, Porsche, BMW, and Mercedes- Benz. During my automotive career, I have always strived to maintain the highest level of customer satisfaction. As a result, I have enjoyed over the years a large repeat customer base. Race cars are my passion, Formula 1, World Endurance, but more specifically most any open wheel single seater and sports racing cars from the 60\u001as - 90\u001as. I have been involved in amateur racing since the 70\u001as, and currently restoring a car for vintage racing. My other interests include mountain biking, skiing, and home renovations. I have come to appreciate the Audi history, styling, engineering, and technology. I encourage you to experience driving one of Germany\u001as oldest and technically advanced range of cars and SUV\u001as.","emailTxt":"bstrecker@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/ead3307b3c48.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":319110,"firstName":"Brian","lastName":"Champine","titleText":"Business Manager","shortBioText":"My name is Brian Champine, Business Manager here at Germain of Ann Arbor. I began working in the automotive industry in 2010 and moved to Germain in 2015. I believe to provide the best customer service you need to be honest. Born and raised in Temperance, MI I graduated from Bedford High School and moved on to receive my master\u001as in education from Sienna Heights University. I enjoy being from Temperance for the country and community. I relocated to Ann Arbor for a previous job. My wife Ashley and I have two children Thomas and Avery. I enjoy going to the lake with our kids, dirt bikes, snowboards, golf, and basketball. If I were to be a superhero it would be Wolverine for his healing factor. You might catch me listening to my favorite music by Cody Jinks, it\u001as loud and heavy. My favorite vacation escape is heading to the lake with my family to just relax and have fun.","emailTxt":"bchampine@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/6582e66a3711.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1435708800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":123392,"firstName":"","lastName":"","titleText":"CRM","shortBioText":"","emailTxt":"VAPinfo@germain.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"certifiedEmployee":false},{"id":296246,"personPtyId":33961561,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"Mike.Davis@maritz.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"certifiedEmployee":false},{"id":219299,"personPtyId":33955334,"firstName":"Ashley","lastName":"Kilbarger","titleText":"Social Media Manager","emailTxt":"ashley@germaincars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":321320,"personPtyId":44214413,"firstName":"Chris","lastName":"Brekke","titleText":"Parts Consultant","emailTxt":"cbrekke@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/5c14851e6010.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":476099,"personPtyId":54120826,"firstName":"Desirae","lastName":"Iwanicki","titleText":"Service Advisor","shortBioText":"My name is Desirae Iwanicki, Service Advisor for Audi of Ann Arbor. Joining the Germain team in 2017 my automotive career began in 2013 bringing with me many years of customer service experience. My goal when it comes to servicing our guests is simple, I aim to exceed their expectations. Born and raised in Ann Arbor I, of course, am a Wolverines fan. I graduated from Pioneer High and Washtenaw Community College. My husband and I have one daughter and in my free time, I enjoy camping and spending time with my friends and family. I\u001am not sure I\u001ad want to be a superhero but I do love Captain America and Wolverine (not sure if this one has anything to do with Ann Arbor). My favorite vacation escape is any campground with a beautiful lake, I enjoy relaxing and listening to my favorite tunes \u001aThis is Gospel and Famous Last Words\u001a.","emailTxt":"diwanicki@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/e803e77e9dac.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1483228800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":207899,"firstName":"Jessica","lastName":"Germain","titleText":"Director of Customer Relations","emailTxt":"jessica@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":606819,"firstName":"Josh","lastName":"Bernstein","titleText":"Sales Consultant","shortBioText":"My name is Josh Bernstein Sales Consultant here at Audi of Ann Arbor. Joining the Germain team in May 2019 I\u001am excited to put my previous experience to work in a new industry. I have had a car obsession for decades. I believe in providing the best possible service through transparency and friendliness. Born and raised in Ann Arbor my favorite thing is the people. I attended Indiana University / Wayne State University and received my BA in political science. Away from work I keep myself busy playing music, driving, spending time with friends and family. If I were to be a superhero, I would be Batman he doesn\u001at have any superpowers. My favorite vacation was spent in Hawaii, I have fond memories of visiting with my late grandfather. No one knows but someday I\u001ad like to own my own dealership. The R8 V10 Plus is my favorite in the Audi line for its looks, sound, and practicality.","emailTxt":"bernstein@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/5e1cac989859.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1556668800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":532050,"firstName":"Kevin","lastName":"Xique","titleText":"Sales Consultant","emailTxt":"kxique@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/bd39ceeed560.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":596483,"firstName":"McKenzie","lastName":"Sanderson","titleText":"Receptionist","shortBioText":"My name is McKenzie Sanderson, Receptionist for Audi of Ann Arbor. I joined the Germain team in January 2019 after having worked as an intern with MLive media group. I work hard to build the trust of our guests to ensure they know I\u001am going above and beyond to assist them to either schedule service or have their questions answered. Being from Yale, MI I liked being close to Lake Huron and other Michigan perks. I graduated from Yale HS and attended Central Michigan University to study journalism. I relocated to the Ann Arbor area in 2018 to accept my internship. Away from the dealership, you might find me writing, reading, playing Xbox or listening to music. Naruto is the superhero I would be as I\u001am loyal and courageous. I love listening to anything by The Doors, Fleetwood Mac or Frank Ocean. I believe Northern Michigan is the prettiest place on Earth, so I enjoy vacations in Mackinac and Traverse City. Not only do I play the piano and other instruments, I also play the Ocarina.","emailTxt":"msanderson@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/6d7bbf220508.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1546300800","industryStartDtUtc":"1546300800","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":118387,"personPtyId":33955277,"firstName":"Melody","lastName":"Markham","titleText":"Customer Relations Manager","emailTxt":"Melody@germaincars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":171357,"firstName":"Mike","lastName":"Davis","titleText":"Service Manager","shortBioText":"Mike Davis has been at the Germain Ann Arbor Audi location since June, 1996, after a short career that included a stint as a car salesman in Rochester Hills. When Davis was 15, his father worked at Fred Lavery Porsche Audi in Birmingham, and Mike washed cars there for $1.50 each. These days he has personally owned more than 25 cars. \u001aVWs are the coolest cars to drive,\u001a he says, and speaks of his 2013 Jetta GLI as an example. He's had Audis, and when he was young he had a few Jeeps. His first car, says the Michigan native, was a 1969 Chevrolet Chevelle that he restored with his father, and he remains sentimental about it. \r\n\r\nDavis lives near Ann Arbor, although he has travelled in the U.S. for Porsche Audi and VW ride and drive training events, and to study the cars and parts he sells for the Germain dealerships. He attends special events for customers at the dealerships, and has been a member of Volkswagen and Audi owners' clubs.","emailTxt":"mdavis@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/21b821c3-f16d-49af-9ad2-429f587a51d6.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":629630,"firstName":"Nick","lastName":"Troost","titleText":"Service Advisor","shortBioText":"My name is Nicolas Troost, Service Consultant for Audi/VW of Ann Arbor. I got my start in the auto industry in January 2015 and transitioned to Germain in December 2019. I believe in treating every guest in a way that I would expect to be treated if I were a customer. Detroit is where I was born but now I live in Ann Arbor. Detroit is the Motor City, and my passion is cars and bikes, so I've always enjoyed the culture around southeast MI. I went to high school in Ypsilanti and continued my education in Occupational Education at Washtenaw Community College in Ann Arbor. Away from work, my passion remains motor vehicles. A lot of time is spent working on my Honda CBR900RR motorcycle. Florida is where I enjoy visiting on vacations because I previously lived in Gainesville, so I enjoy going to catch up with old friends. I have always admired the Audi R8 because they\u001are fast and sleek. I look forward to meeting you and helping you stay safe on the road!","emailTxt":"ntroost@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/723b4cc74195.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1575158400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":575424,"firstName":"Noah","lastName":"Rogers","titleText":"Part Advisor","shortBioText":"My name is Noah Rogers, Parts Advisor here at Germain of Ann Arbor. I\u001ave been selling parts since 2003 and joined Germain in 2018. When it comes to providing service to our guests I believe in treating them with respect, being on their side and willing to go the extra mile. I\u001am from the Ann Arbor area and enjoy living in a college town. I graduated from Tecumseh High. My wife Shonae and I have 4 children, Lansten, Alexander, Josslyn, and Brayden. Away from the dealership, I enjoy Sporting Clays a form of clay pigeon shooting. With 4 kids it\u001as hard to escape for vacation so we usually enjoy a staycation. I look forward to assisting you with your parts needs","emailTxt":"nrogers@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1543622400","industryStartDtUtc":"1044057600","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":117581,"personPtyId":33955203,"firstName":"Shaun","lastName":"Kniffin","titleText":"Director of Marketing","emailTxt":"niff@germaincars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43030,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":452637,"personPtyId":40193014,"firstName":"Tom","lastName":"Cockfield","titleText":"Preowned Manager","shortBioText":"Hello, I\u001am Tommy Cockfield Used Car Manager for Germain of Ann Arbor. Having started in the auto industry in 2006 I moved to Germain in 2015. I am Audi and Volkswagen Certified which allows me the knowledge I need to succeed in my position. I strive to make sure our pre-owned inventory has been reconditioned with o safety issues as we do not want our customers to have to return for any concerns. Being from Pinckney MI I love all the surrounding lakes. My earlier career found me in Ann Arbor working in our family business then I transitioned to the auto industry. My free time is spent outdoors playing sports as well as watching the Detroit Lions. When I head out of Michigan for vacation, it\u001as St Pete Beach that I enjoy going to. I enjoy the nice beaches, hotels, clear ocean and it\u001as hot. I look forward to continuing to provide the best pre-owned inventory for our guests.","emailTxt":"tcockfield@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43030/employees/9af874fb05b2.jpg","drDealerId":43030,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1157068800","certifiedEmployee":false,"deptDscrp":"Management"}]

Germain Audi Porsche Volkswagen

4.7 out of 5 4.7
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Germain Audi Porsche Volkswagen Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 9:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2015

At Germain of Ann Arbor, it is not just about buying a car. It is about finding the right car for YOU. That means, we t

...

ake the time to get to know you...your aesthetic preferences, your hobbies, and your driving habits.

"The Right Car, The Right Price, The Right Way"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
166 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    December 23, 2019

    Kashaka seems to be the only person in the dealership I met who cares about their reputation. The sales person who sold me the car was excellent as well,... but it is the financial part that was so pleasant and efficient. Unfortunately, their service is pretty bad. They are trying to nickle and dime you at every turn. I had to remove the old tag (which was installed at the dealership when I bought the car) and the screws got stuck. The service people start talking about replacing the entire panel with a separate appointment (not covered by the warranty!); and only after I talked to Kashaka, they agreed to drill off the screws. The entire operation took no more than a minute. Overall, I would still buy a car there, but have service done elsewhere.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kashaka Fields

    Business Manager

    NOT RATED

  • 5.0 out of 5
    May 30, 2019

    We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for... us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured. I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Germain Volkswagon of Ann Arbor for your recent automotive needs. We are happy to learn that Ryan and Brian took excellent care... of you by focusing on making sure you understood and were comfortable with your lease. Please let us know if we may do anything else.Best Regards,JP LammersGeneral Manager

  • December 29, 2017

    Bought a car last year from Germaine. As easy as buying a Chevy and great personal service. Worked with Jay who was a real pleasure as was the service... department. The other sales person there I found very standoffish and rather snarky and condescending. Could stand a Dale Carnegie course or two.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and your kind words regarding your experience with Jay. We are thrilled to know that he provided you with a pleasurable bu...ying experience. We appreciate your feedback and always welcome our customer's comments and suggestions to help us improve our guest's experiences. Best Regards, JP Lammers General Manager

  • 5.0 out of 5
    May 23, 2019

    You hear a lot of negative things about car dealerships in general and those selling used cars in particular. I am happy to report that my experience VW... of Ann Arbor was very positive. Heather was a very professional and displayed a thorough knowledge of the car I was interested in buying, including the technical aspects of the engine and transmission. She efficiently walked me through the main features and handed over the key for a solo test drive. Heather listened to my concerns and addressed them without being dismissive. At no time did I feel pressured into making a quick decision (even though I had done quite a bit of research in advance and was pretty sure I wanted the Alltrack). We were able to come to an agreement on trade value and selling price of the Alltrack by email. I felt they valued my trade in fairly and the nearly new Alltrack was a good deal as well. The entire process of taking possession of the car today took barely an hour, during which Heather found a spare set of batteries for the key fobs, obtained a standard part that we noticed was missing from the car and took time to walk me through the infotainment system. If you are looking for a new or used VW or Audi, do not hesitate to contact Heather, she was a delight to do business with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are overjoyed to know you enjoyed your recent car buying experience and that Heather took exceptional care of you. Enjoy the road in your previousl...y loved Alltrack. Best Regards,JP LammersGeneral Manager

  • 5.0 out of 5
    January 12, 2019

    Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing Joe and our team's commitment to customer satisfaction. We look forward to our continued relationship.Best Regards,JP LammersGen...eral Manager


    Worked with:
    Joseph Gruss

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    December 26, 2018

    Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experience.... Thanks!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We thank you for choosing Germain of Ann Arbor for your automotive needs. See you next visit.Best Regards,JP LammersGeneral Manager

  • 5.0 out of 5
    December 18, 2018

    My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod... was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for letting us know that both our sales and service teams have provided you with the quality luxury car experience you deserve. We look forw...ard to our continued relationship.Best Regards,JP LammersGeneral Manager


    Worked with:
    Kashaka Fields

    Business Manager

    NOT RATED

    Rod Strozier

    Sales Consultant

    NOT RATED

    Patrick Richter

    Service Consultant

    NOT RATED

  • 5.0 out of 5
    December 16, 2018

    I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm... bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout. It is a pleasure to visit the dealer knowing that the people are nice and the work is done right. Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 16, 2018

    We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great to... work with -- clear, direct, easy to work with. And the service is great. We have 4 Audi wagons and 1 A4 sedan. Two of our cars have had warranty repairs for the piston ring issue on the 2.0T motor and both came back perfect! One now has 170K miles and still does not burn a drop of oil between oil changes (10K miles between changes). The other is at 130K miles and is also perfect.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business and for sharing your complete satisfaction with our service team. See you next time.Best Regards,JP LammersGeneral Manager


    Worked with:
    Patrick Richter

    Service Consultant

    NOT RATED

  • 5.0 out of 5
    December 9, 2018

    I've had my Volkswagen services at this dealership for over 3 years, and my service guy Marty Ball has been amazing. He provides excellent customer service.... I ask a lot, a lot of questions and he's there to answer each question no matter how many. If Marty wasn't my service guy I would probably trade in my car, he's that helpful and I trust my car in his hands knowing it's being serviced and taken great care of. There is nothing like having a service guy you can trust and depend on. I live about 45 minutes away from this dealership but I refuse to take my car to any other dealership. Marty Ball is the best!!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued business and positive feedback. We are thrilled that Marty has earned your trust and confidence. Our team looks forward t...o continuing to provide you with quality service.Best Regards,JP Lammers General Manager

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