Germain Audi Porsche Volkswagen Hours
At Germain of Ann Arbor, it is not just about buying a car. It is about finding the right car for YOU. That means we ta
ke the time to get to know you...your aesthetic preferences, your hobbies, and your driving habits.
"The Right Car, The Right Price, The Right Way"
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I've only dealt with service and the parts department but they're amazing people, I'm treated like family whenever I drop my car off there. Marty Ball... gives me clear-cut details on warranty work and is always friendly and personable. Alexander Morris also gave me a crazy deal on a part I was dreading buying. I'm only 17 and I've had an amazing experience here whenever I went. If I ever buy a new car it'll be from here.
Brent, Thank you for your kind words and this 5 star review. We appreciate you and your business, and look forward to serving you for many years to co...me.Best Regards,JP LammersGeneral Manager
Had to continually contact Dealer to simply reply to request for pricing, options, etc. Pulling teeth we moved-on to another Dealer who actually responded... and purchased from there. So many options, don't waste your time.
We are sorry to learn of your dissatisfaction with our dealership. We have tried to locate your information and have no records of a J Downs from Balt...imore. Please contact our manager Chad Hands at 734-773-4441 so he may gather further information regarding this matter. Our goal is to provide all our guests a quality experience by providing timely information. We would appreciate your assistance so we may investigate any internal concerns. Best Regards, JP Lammers General Manager
I traded-in my 2013 Jaguar XF 3.0 awd for the 2o16 Jaguar f-type. Overall, the purchase went smoothly but this dealership over-charges on their finance... fees. Plus they don't give you a good interest rate. I have a good credit score. APR is too high.
We truly appreciate your business and feedback. Finance fees and interest rates are determined by the financial institution and not the dealership. Ma...ny factors go into determining the rates. Our business manager would be more than happy to discuss this further with you if you so desire. Best Regards, JP Lammers General Manager
Kashaka seems to be the only person in the dealership I met who cares about their reputation. The sales person who sold me the car was excellent as well,... but it is the financial part that was so pleasant and efficient. Unfortunately, their service is pretty bad. They are trying to nickle and dime you at every turn. I had to remove the old tag (which was installed at the dealership when I bought the car) and the screws got stuck. The service people start talking about replacing the entire panel with a separate appointment (not covered by the warranty!); and only after I talked to Kashaka, they agreed to drill off the screws. The entire operation took no more than a minute. Overall, I would still buy a car there, but have service done elsewhere.
We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for... us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured. I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone.
Thank you for choosing Germain Volkswagon of Ann Arbor for your recent automotive needs. We are happy to learn that Ryan and Brian took excellent care... of you by focusing on making sure you understood and were comfortable with your lease. Please let us know if we may do anything else.Best Regards,JP LammersGeneral Manager
You hear a lot of negative things about car dealerships in general and those selling used cars in particular. I am happy to report that my experience VW... of Ann Arbor was very positive. Heather was a very professional and displayed a thorough knowledge of the car I was interested in buying, including the technical aspects of the engine and transmission. She efficiently walked me through the main features and handed over the key for a solo test drive. Heather listened to my concerns and addressed them without being dismissive. At no time did I feel pressured into making a quick decision (even though I had done quite a bit of research in advance and was pretty sure I wanted the Alltrack). We were able to come to an agreement on trade value and selling price of the Alltrack by email. I felt they valued my trade in fairly and the nearly new Alltrack was a good deal as well. The entire process of taking possession of the car today took barely an hour, during which Heather found a spare set of batteries for the key fobs, obtained a standard part that we noticed was missing from the car and took time to walk me through the infotainment system. If you are looking for a new or used VW or Audi, do not hesitate to contact Heather, she was a delight to do business with.
We are overjoyed to know you enjoyed your recent car buying experience and that Heather took exceptional care of you. Enjoy the road in your previousl...y loved Alltrack. Best Regards,JP LammersGeneral Manager
Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first...
Thank you for sharing Joe and our team's commitment to customer satisfaction. We look forward to our continued relationship.Best Regards,JP LammersGen...eral Manager
Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experience.... Thanks!!
We thank you for choosing Germain of Ann Arbor for your automotive needs. See you next visit.Best Regards,JP LammersGeneral Manager
My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod... was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi!
Thank you for letting us know that both our sales and service teams have provided you with the quality luxury car experience you deserve. We look forw...ard to our continued relationship.Best Regards,JP LammersGeneral Manager
I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm... bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout. It is a pleasure to visit the dealer knowing that the people are nice and the work is done right. Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for.