Germain Audi Porsche Volkswagen Hours
At Germain of Ann Arbor, it is not just about buying a car. It is about finding the right car for YOU. That means, we t
ake the time to get to know you...your aesthetic preferences, your hobbies, and your driving habits.
"The Right Car, The Right Price, The Right Way"
Read reviews that mention:
Kashaka seems to be the only person in the dealership I met who cares about their reputation. The sales person who sold me the car was excellent as well,... but it is the financial part that was so pleasant and efficient. Unfortunately, their service is pretty bad. They are trying to nickle and dime you at every turn. I had to remove the old tag (which was installed at the dealership when I bought the car) and the screws got stuck. The service people start talking about replacing the entire panel with a separate appointment (not covered by the warranty!); and only after I talked to Kashaka, they agreed to drill off the screws. The entire operation took no more than a minute. Overall, I would still buy a car there, but have service done elsewhere.
We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for... us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured. I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone.
Thank you for choosing Germain Volkswagon of Ann Arbor for your recent automotive needs. We are happy to learn that Ryan and Brian took excellent care... of you by focusing on making sure you understood and were comfortable with your lease. Please let us know if we may do anything else.Best Regards,JP LammersGeneral Manager
Bought a car last year from Germaine. As easy as buying a Chevy and great personal service. Worked with Jay who was a real pleasure as was the service... department. The other sales person there I found very standoffish and rather snarky and condescending. Could stand a Dale Carnegie course or two.
Thank you for your business and your kind words regarding your experience with Jay. We are thrilled to know that he provided you with a pleasurable bu...ying experience. We appreciate your feedback and always welcome our customer's comments and suggestions to help us improve our guest's experiences. Best Regards, JP Lammers General Manager
You hear a lot of negative things about car dealerships in general and those selling used cars in particular. I am happy to report that my experience VW... of Ann Arbor was very positive. Heather was a very professional and displayed a thorough knowledge of the car I was interested in buying, including the technical aspects of the engine and transmission. She efficiently walked me through the main features and handed over the key for a solo test drive. Heather listened to my concerns and addressed them without being dismissive. At no time did I feel pressured into making a quick decision (even though I had done quite a bit of research in advance and was pretty sure I wanted the Alltrack). We were able to come to an agreement on trade value and selling price of the Alltrack by email. I felt they valued my trade in fairly and the nearly new Alltrack was a good deal as well. The entire process of taking possession of the car today took barely an hour, during which Heather found a spare set of batteries for the key fobs, obtained a standard part that we noticed was missing from the car and took time to walk me through the infotainment system. If you are looking for a new or used VW or Audi, do not hesitate to contact Heather, she was a delight to do business with.
We are overjoyed to know you enjoyed your recent car buying experience and that Heather took exceptional care of you. Enjoy the road in your previousl...y loved Alltrack. Best Regards,JP LammersGeneral Manager
Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first...
Thank you for sharing Joe and our team's commitment to customer satisfaction. We look forward to our continued relationship.Best Regards,JP LammersGen...eral Manager
Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experience.... Thanks!!
We thank you for choosing Germain of Ann Arbor for your automotive needs. See you next visit.Best Regards,JP LammersGeneral Manager
My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod... was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi!
Thank you for letting us know that both our sales and service teams have provided you with the quality luxury car experience you deserve. We look forw...ard to our continued relationship.Best Regards,JP LammersGeneral Manager
I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm... bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout. It is a pleasure to visit the dealer knowing that the people are nice and the work is done right. Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for.
We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great to... work with -- clear, direct, easy to work with. And the service is great. We have 4 Audi wagons and 1 A4 sedan. Two of our cars have had warranty repairs for the piston ring issue on the 2.0T motor and both came back perfect! One now has 170K miles and still does not burn a drop of oil between oil changes (10K miles between changes). The other is at 130K miles and is also perfect.
Thank you for your business and for sharing your complete satisfaction with our service team. See you next time.Best Regards,JP LammersGeneral Manager
I've had my Volkswagen services at this dealership for over 3 years, and my service guy Marty Ball has been amazing. He provides excellent customer service.... I ask a lot, a lot of questions and he's there to answer each question no matter how many. If Marty wasn't my service guy I would probably trade in my car, he's that helpful and I trust my car in his hands knowing it's being serviced and taken great care of. There is nothing like having a service guy you can trust and depend on. I live about 45 minutes away from this dealership but I refuse to take my car to any other dealership. Marty Ball is the best!!
Thank you for your continued business and positive feedback. We are thrilled that Marty has earned your trust and confidence. Our team looks forward t...o continuing to provide you with quality service.Best Regards,JP Lammers General Manager