Win Chevrolet

3.7
(260 reviews)
Visit Win Chevrolet
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:30am–9:00pm
Tuesday 7:00am–6:00pm 8:30am–9:00pm
Wednesday 7:00am–6:00pm 8:30am–9:00pm
Thursday 7:00am–6:00pm 8:30am–9:00pm
Friday 7:00am–6:00pm 8:30am–9:00pm
Saturday 7:00am–4:00pm 8:30am–9:00pm
Sunday Closed 8:30am–9:00pm
New (888) 263-0569 (888) 263-0569
Used (888) 328-4920 (888) 328-4920
Service (888) 264-0076 (888) 264-0076

Reviews

3.7
(260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

2020 Camaro from Malik

I went in looking for a great deal on a specific vehicle. Although I have a pretty high DTI ratio.and a second car loan, these guys got me a 4.99 interest rate. Malik was professional, personable and funny as xxxx. Never before this have I actually enjoyed shopping for a car, but the folks at WIN Chevrolet made it an enjoyable experience.!

Dealer response

Hi, congratulations on your new vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!

1.0

Scammers!

they scammed me financially. They played bait and switch on me. Took advantage of me. I bought a car for $12000 I put a $8000 down so I should be financed $4000 but no they financing me for $12000 Car is not even worth $24000! I'm returning the car and I want my money back

Dealer response

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (310) 830-5100 so we can work towards a resolution. We hope to hear from you.

1.0

horrible experience

Made and appointment to see a truck they supposedly had in stock. Verified the vin and stock number. When I got there they where quick to try and run my credit without showing me the truck. I asked to see the truck and the kept on procrastinating until they told me the truck had been sold 2 moths ago. Horrible service and professionalism

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (310) 830-5100 to discuss your concerns, as your satisfaction is of utmost importance to us.

1.0

Worst Car Buying Experience of My Life

TLDR: Do NOT be like me and waste your time with this dealer. Everything that is has been posted about them using a bait and switch model is true. I first heard of Win Chevrolet through TrueCar. There was a used car posted for an exceptionally good price so I contacted the dealer and set up an appointment to see it in person. The salesman I primarily worked with was Bryan Vasquez. Here are some red flags I encountered BEFORE even going in that should have been enough of an indication of how shady this dealer is. - fake emails from Bryan prior to my appointment saying that the car was "getting a lot of interest" and that I should call them ASAP (I fell for this and when I called, he told me the emails were all automated and that I should ignore them). - I also called prior to going in and asked for an out-the-door price for the vehicle. Bryan told me he would text or email it to me and I agreed. A few days passed, so I followed up with another text to Bryan asking the same question. He never responded. - only stock photos of the car were available online Once I actually got to the dealer I was extremely skeptical because of all the reviews I had read. Surprisingly, the car was in great condition and the test drive went well. Then, I proceeded into the negotiation/pricing phase, or rather, xxxx on earth. Bryan asked me some basic things, like what sort of financing I had acquired, and I gave him the details to see if the dealer could beat it (they couldn't). After this first, brief conversation, he went back to his office to "do some paperwork" for about 30 minutes. I went to the bathroom during this time and saw him sitting on his desk chatting to his coworkers. I guess he was trying the "make them wait" tactic. What a complete waste of time. When Bryan finally exited his little snake hole, he provided me with yet ANOTHER disappointment (although I shouldn't have been surprised at this point). Just like everyone else had said online, he had tacked on an extra $2k to the car's listed price under the name of "accessories." At this point I was feeling so incredibly angry and disgusted with myself for believing that MAYBE this dealer wasn't that bad. So much that I didn't even think it was necessary to remind Bryan that he had "forgotten" to bring us the CARFAX for the vehicle, even after 30 minutes of waiting. I should have gotten up and left the dealer at this point. Instead, I tried haggling to remove the $2k fee they had randomly added to my total. I was met with "but we would have to tear the car apart!" and "then I will have to charge you for the labor needed to remove everything" (even though I didn't ask for it in the first place???). Throughout the process, I let Bryan know that I was willing to buy the car if he simply gave me the price it was listed for online. At this point, Bryan had no more tactics left up his sleeve, so he called in the general manager. The manager was worse than Bryan and didn't even try to hide how annoyed he was with my request. He specifically opposed my statement that the car was "advertised" at the lower price. He told me that it was, in fact, NOT "advertised" for that lower price and that it was clearly stated on their website. So, I asked him to show me. He took me into his office and pulled up the car on his desktop. Then, after making a scroll he had clearly made thousands of times before, he scrolled the page down to the fine print on the website. There, it stated that the $2k fee "may" be added to used cars. He looked at me with a disgusted look, as if I was at fault for not scrolling down to the fine print and reading about a fee that *may* be present in my final price and said,"See, it is advertised." I was so in shock that I tried grasping at straws and bargaining with him by telling him about the other cars I was considering, which were being sold for the same amount as his "low price" + the $2k fee. His response: a bitter "Thank you for your time" followed by him storming out of the room like an angry toddler. After my friend and I had gotten in our car, ready to leave the dealer, Bryan came running up to our window, yelling for us to wait. He told us that his manager said he would agree to "discount" the $2k fee by $1200. Even more frustrated because the manager (who had tried so hard to act all big and scary) had not come himself, and because he had instead sent his minion Bryan, I stated that I would buy the car for the price I had seen online and we drove away. My car buying experience here was so bad, I would GLADLY pay MUCH MORE, for the SAME EXACT CAR at another dealer just so Win Chevrolet doesn't get my money. I will NEVER give this dealer my business because of their completely awful customer service, lack of transparency, and childish negotiating tactics. Please don't make the same mistake as me and waste your time with this lousy excuse for a dealership.

1.0

Better Customer Service at Walmart - K. Vergara

Does Krystal Vergara ever work? I've been calling for my gap refund for months and she's never there. I've left messages with the receptionist and after several calls, I was transferred to finance. Still not a word.

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (310) 830-5100 to discuss your concerns, as your satisfaction is of utmost importance to us.

4.7

Love my new Chevy!!

I had a positive experience in purchasing our new vehicle. Good customer service and friendly personnel. Was worried about visiting a dealer during covid, but everyone was wearing a mask, you test drive alone and antibacterial available. Thanks.

Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you, and have a fantastic day!

5.0

Great, customer service

Best prices in Southern California, great customer service

Dealer response

Hi there, thank you so much for sharing your positive feedback about your experience with us! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

5.0

Ms. Willie Caldwell

I was treated very well. The salesman was very knowledgable about job.

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Win Chevrolet. If you're ever in need of more help, please let us know!

1.0

Stay Away

They act like you are getting a good deal then make you add their packages when they tell you it's included. They also won't call you back if you confront them. Stay away. Sales Manager was less than friendly and couldn't explain what his salespeople should actually be saying. Said he would call me back and never did. When you want to buy the car they wont leave you alone but when you find a mistake they wont get back to you. Thought I was getting a good deal, but in actuality there were hidden things. I wish I would have bought my vehicle locally.

1.0

Fake costumer service

They promised to drop down the price at the phone when you asked, but when stop by, they give you some price, they lie to much, don't buy online, the financial manager very disagreeable and disrespectful.

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (310) 626-4364 to discuss your concerns, as your satisfaction is of utmost importance to us.