Jaguar Land Rover Anaheim Hills

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
34 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 24, 2020

    Our salesman Greg worked really hard to make a deal for us and keep us informed throughout the whole process. In the end we walked away the exact car... we wanted! Happy with his work and our deal!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Marie, thank you for taking the time to share your outstanding experience with Greg! We hope you continue to love your new ride, and we are looking fo...rward to working with you in the future.

  • 1.0 out of 5
    April 13, 2020

    Franz worked out a deal with me, waited 2 days to get paperwork to complete an out of state deal. Needed instruction on how to wire the money to the dealership.... Waited 2 days, numerous texts and email with the salesman. After i kept bugging them about paperwork that we were waiting on, they stopped responding, said they were busy and would get back to me. Turns out they sold the vehicle out from under me 2 days later. I suspect they waited to see the highest bid and wanted to back out of our (full ask) offer. Unbelievable way of doing business when I have the proof that the deal was approved and I was just waiting on paperwork. Do not use this salesman and since the sales manager allowed this, this dealership is a joke. LR should be ashamed. As a long time LR owner, I have never been treated like this.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Robert, We understand your frustration and disappointment when the car you had been discussing with Franz was sold. There is no question that Franz c...ould have done a better job communicating with you as we do not hold cars. We apologize for this occurrence will certainly provide additional guidance to our staff so policies and procedures are clearly communicated to anyone from out of our area considering one of our new or used vehicles. Stay safe and healthy while we are all going through this current pandemic. Khalid Omar General Sales Manager komar@jlrah.com

  • November 15, 2012

    The purchase of my vehicle from Jaguar Land Rover of Anaheim Hills was like nothing I have experienced before. No wasted time, straight to business and... with facts. I would recomend Steve (sales man) as he went above and beyond to work out a deal and show me the vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jose, thank you for the awesome review! I'm glad that Steve didn't waste anytime fitting you out with a great car. Thank you for your business and we ...hope to see you again!

  • 1.0 out of 5
    April 5, 2019

    I cannot find enough adjectives to convey the horrible service I have experienced from this establishment and The Staff in particular the Service Department... It is utterly beyond belief on how Aloof, Remote, and inhumane these people are. It is as talking to a robot. Frankly I don’t know why your place exists and who gives business to this place with their monotone attitude and personality. My horrendous experience revolves around having taken there for an accident. They promised the car back in 30 days I ended up getting the car back in 5 months. That is not the end of it (I wish it was) They gave me the car back with a Major Dent on the Front Door, and a nonfunctioning AC After Collecting $ 27,000 from my insurance, not only they did not have a common courtesy to even wash the car after having sat there for 5 months, they incurred more damage. Further the Service Dept has the Audacity to say that The AC wasn’t part of our job , The Freon was vacuumed , now you have to pay to fill it up. I cannot say enough dilemma I have (and still going through dealing with them). It is an injustice to give them One Star They don’t deserve Any Star Period RECOMMEND TO A FRIEND ?? WONT RECOMMEND TIHS PLACE TO AN ENEMY

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ramin, we are sorry for any confusion you experienced between your body shop, insurance company and our shop while your car was here. We also apologi...ze on behalf of our parts supplier that the specific part you needed was not in stock and took an extended period of time to procure. It is unfortunate that you may have received unrealistic turn-around time expectations as well. If you would like to speak with us in further detail about this experience, you can reach me directly at (714) 646-7053. -Sven Larson, General Manager.

  • 5.0 out of 5
    May 7, 2018

    I visited a number of websites and dealerships in the search for the perfect Certified Pre Owned F-Type. I came across a vehicle at Anaheim Hills Jaguar.... I sent an email and was promptly contacted by Greg Suzuki. We made an appointment for the following morning. I arrived to find the vehicle with a hold sign in the window with my name on it. Based on our email exchange, Greg felt we may be interested in a different vehicle as well. He showed us both vehicles and ultimately we bought the alternate vehicle. It was a more expensive choice, but it met all of our needs and was never pushed on us. Greg did a fantastic job to expedite the process and was never pushy. He made the buying process very easy and enjoyable. If you have a need for a Jaguar or Land Rover, I highly recommend a call or email to Greg Suzuki at Anaheim Hills Jaguar.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your kind words and strong recommendation! We're so thrilled that you had a great shopping experience with us and look forward to workin...g with you again soon!- Sven L., General Manager

  • 5.0 out of 5
    May 29, 2017

    Donnie is awesome!! He listens to your concerns, communicates the progress and is very curteous to deal with. I would highly recommend him.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Heidi, thank you for your comments about Donnie! I am happy to hear about your awesome experience with our Service department. Thank you for choosing ...Jaguar Land Rover Anaheim Hills! - Sven L., General Manager

  • 5.0 out of 5
    November 14, 2016

    I appreciate this dealerships Integrity, professionalism and willingness to be proactive. I appreciate them being transparent in all of our dealings.... I will only come here! I moved to beach area an was talked into trying Newport Beach Land Rover service dept. due to convenience. Well I am back to Anaheim Hills and feel very thankful. ***Beware of the other place, they try to upsell everything, invent problems, they are completely unprofressional .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for this wonderful review. I am happy to hear that all of your experiences have been postiive, transparent, and professional. Thank you for ...choosing Jaguar Land Rover Anaheim Hills. - Sven L., General Manager

  • 5.0 out of 5
    October 17, 2016

    A great experience. Found the vehicle I described and requested. From the front desk, to sales representative David Oler, to finance was smooth and moved... quickly. Paul Valencia

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Paul, thank you for the great review. I am happy to hear that David helped you find a fantastic new vehicle. Thank youf for choosing Jaguar Land Rover... Anaheim Hills. - Sven L., General Manager

  • 5.0 out of 5
    July 11, 2016

    Overall good impressions and buying process. Willing to work with us.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Henry, thank you for the great review, and thank you for choosing Jaguar Land Rover Anaheim Hills!I am glad you enjoyed your purchasing experience. - ...Sven L., General Manager

  • 5.0 out of 5
    April 6, 2016

    This is an excellent dealership! The staff are friendly, courteous, and always helpful. I return here a few times a month to have my car washed, and... I have never had a negative experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am happy to know that out of the many times you have visited our dealership, you have never had a negative experience! Thank you for the fantastic r...eview, and for continuing to choose Jaguar Land Rover Anaheim Hills. - Sven L., General Manager

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