While we were visiting from out of town we had a incident and needed help. I spoke to a Scott who guided me to assistance got my car towed in and repaired all the work and even had my car returned back to me all without me lifting a finger. this place is great I am from No Cal area but these guys in Anaheim Hills are Amazing !!
Samuel, Thank you so much for taking a moment of your day to share what an amazing experience you had working with our team for services. We're super glad to see your satisfaction and amazing feedback for Scott. If there is anything further we can assist with, please do not hesitate to reach out!
If you are shopping for a Land Rover - Go see Steven Zaki! He is professional, honest, and was a pleasure to do business with. Highly recommend. He got me a fantastic deal and I am very happy.
Thank you for the positive review and rating! We are happy to know that you had a good car-buying experience with us and with the help of Steven. We appreciate you recommending us and we look forward to any future visits!
Great communication during service. Service work was done on time. Work performed was explained in detail. No surprises. Car was returned clean. Would recommend service department.
Hi MarkJ, thanks for the great feedback! We're glad to know your experience was five-stars. If there is anything else we can assist you with, please let us know!
Car owner of Land Rover Sport Discovery
Best customer service ever! Service guy explained everything I needed to know ! And he informed me what steps to take, very happy with end results!!!
We appreciate your excellent feedback, Julia! If there is anything else we can help you with, please let us know!
I take my vehicle for repairs to this place because I expect great service. George was very helpful and friendly through out the process. He was very easy going. I definitely recommend asking for him
Thank you for the five-star review, Belynda! We truly appreciate your recommendation of George and we look forward to working with you again.
Buying a Discovery Sport
Abraham is the best salesperson. He was so helpful and patient with all of my questions. He took the time to show me all the cars features. And got me a great deal.
Thank you for the great review, Cinda! We're so pleased to see that Abraham's outstanding service made such a positive impression on you. Congratulations on your purchase; we look forward to your next visit.
Our salesman Greg worked really hard to make a deal for us and keep us informed throughout the whole process. In the end we walked away the exact car we wanted! Happy with his work and our deal!
Marie, thank you for taking the time to share your outstanding experience with Greg! We hope you continue to love your new ride, and we are looking forward to working with you in the future.
Cant Trust the sales team.
Franz worked out a deal with me, waited 2 days to get paperwork to complete an out of state deal. Needed instruction on how to wire the money to the dealership. Waited 2 days, numerous texts and email with the salesman. After i kept bugging them about paperwork that we were waiting on, they stopped responding, said they were busy and would get back to me. Turns out they sold the vehicle out from under me 2 days later. I suspect they waited to see the highest bid and wanted to back out of our (full ask) offer. Unbelievable way of doing business when I have the proof that the deal was approved and I was just waiting on paperwork. Do not use this salesman and since the sales manager allowed this, this dealership is a joke. LR should be ashamed. As a long time LR owner, I have never been treated like this.
Robert, We understand your frustration and disappointment when the car you had been discussing with Franz was sold. There is no question that Franz could have done a better job communicating with you as we do not hold cars. We apologize for this occurrence will certainly provide additional guidance to our staff so policies and procedures are clearly communicated to anyone from out of our area considering one of our new or used vehicles. Stay safe and healthy while we are all going through this current pandemic. Khalid Omar General Sales Manager firstname.lastname@example.org
HORRIBLE HORRIBLE CUSTOMER SERVICE
I cannot find enough adjectives to convey the horrible service I have experienced from this establishment and The Staff in particular the Service Department It is utterly beyond belief on how Aloof, Remote, and inhumane these people are. It is as talking to a robot. Frankly I don’t know why your place exists and who gives business to this place with their monotone attitude and personality. My horrendous experience revolves around having taken there for an accident. They promised the car back in 30 days I ended up getting the car back in 5 months. That is not the end of it (I wish it was) They gave me the car back with a Major Dent on the Front Door, and a nonfunctioning AC After Collecting $ 27,000 from my insurance, not only they did not have a common courtesy to even wash the car after having sat there for 5 months, they incurred more damage. Further the Service Dept has the Audacity to say that The AC wasn’t part of our job , The Freon was vacuumed , now you have to pay to fill it up. I cannot say enough dilemma I have (and still going through dealing with them). It is an injustice to give them One Star They don’t deserve Any Star Period RECOMMEND TO A FRIEND ?? WONT RECOMMEND TIHS PLACE TO AN ENEMY
Ramin, we are sorry for any confusion you experienced between your body shop, insurance company and our shop while your car was here. We also apologize on behalf of our parts supplier that the specific part you needed was not in stock and took an extended period of time to procure. It is unfortunate that you may have received unrealistic turn-around time expectations as well. If you would like to speak with us in further detail about this experience, you can reach me directly at (714) 646-7053. -Sven Larson, General Manager.
First Class Experience
I visited a number of websites and dealerships in the search for the perfect Certified Pre Owned F-Type. I came across a vehicle at Anaheim Hills Jaguar. I sent an email and was promptly contacted by Greg Suzuki. We made an appointment for the following morning. I arrived to find the vehicle with a hold sign in the window with my name on it. Based on our email exchange, Greg felt we may be interested in a different vehicle as well. He showed us both vehicles and ultimately we bought the alternate vehicle. It was a more expensive choice, but it met all of our needs and was never pushed on us. Greg did a fantastic job to expedite the process and was never pushy. He made the buying process very easy and enjoyable. If you have a need for a Jaguar or Land Rover, I highly recommend a call or email to Greg Suzuki at Anaheim Hills Jaguar.
We appreciate your kind words and strong recommendation! We're so thrilled that you had a great shopping experience with us and look forward to working with you again soon!- Sven L., General Manager