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A big thank you to Robert Gaddy. He helped me get exactly what I was looking for in a new truck. He was very friendly, helpful, and honest. I would definitely... refer Robert Gaddy to anyone looking for a vehicle at music city autoplex.
We went to purchase a vehicle, and thought we did because we even signed the contract for the vehicle. 1 month later after being told our payment and... due date, they called and advised us we needed to bring the car back we didn't get financed. We told Rodney Washington to give us a couple of days to figure out what was going on with the finance company and he said "yea sure no problem" The very next day at 7pm a repo man called us and wanted the vehicle, we told him we were out of town and he said he would call us back. Rodney then called us and he was extremely rude and told us he needed the vehicle back by 10pm or he was going to report it as stolen and charge us!!! We were out of town and tried to explain this to him. This is BY FAR the worst place we have ever done business or what we thought we had done business with in our lives. HOWEVER Caleb Smith and Brock Riddle were great to work with and SUPER nice and I really like them both and feel they were great men and deserve to work for better people.
I am so sorry to hear this. This issue has been escalated to upper management.
Our car was given away to the service manager’s nanny. Please read before you use this place. We had the worst experience ever here. We drove 7... hours to Nashville to pick up a car for purchase. One of the managers knew we were coming two days before. On the way, we talked to him three different times about the vehicle. He assured us it was still available. We were very excited about our purchase. When we arrive, Zach, the manager we had been speaking with, was busy. So we went to look for the car on our own since my husband had seen and drove it, but I hadn’t. We could not find the car anywhere. Upon investigation, they tell us the service department loaned it to someone while their car got serviced. They had just loaned it out the night before. Well after taking our rental car back and getting back to the dealership, we found out it was the service manager’s nanny who had the car. Upon seeing the car, there were grooves left from the car seat, clearly meaning it had been there longer than we were told. Also, close to a thousand miles had been put on it. What to do at this point? We are seven hours from home with no rental car anymore. It was the car we really wanted. So we decide to still proceed. Zach had told my husband he would match the interest rate we got somewhere else on the phone the day before going. But now that we are here, the interest rate has gone up .5. Ok that’s like $700 over the life of the loan but whatever we are seven hours from home. We wait and wait and wait. We finally go back to sign our papers and the interest rate has now gone up almost a percent from what Zach originally told us. This is crazy for someone with a score over 800. Again, the absolute worst buying experience ever. From lies, to missing car, to a service manager making enough for his nanny to drive a $50000 car, to interest rates steadily changing. Be careful.
I am glad we were able to make this situation right for you and your family.
I really praise God for this car lot. The place was clean and welcoming. I really love the efforts they have made to ensure their guest are comfortable... and fed. It was a nice touch to see that there were snacks at each desk also the salesmen seemed relaxed. I must say Joe Fike jr. Is very young but he was a great listener and the car he showed me was the exactcarI had test driven but the other atlotwould. It work with me. But the Finance department manager was Awsome as well he also made feel like family and not just another number in line for a purchase. Thank you MUSIC CITY AUTOPLEX
You are very welcome!!! Thank you so much for this review!!
Awesome customer service, best prices in town. Go see Buck Buchanan and he will take care of you. Hands down, the best car buying experience ever.
Buck is wonderful! I am so glad you had a great experience. Thank you for the review!
!!!! DO NOT GO TO THIS PLACE!!!! They are scam artist's and will take advantage of you and your financing. They want to get you in a car asap but... then never set up the financing. Traded a car, got another one and over a month later they still haven't paid off my trade. Now the loan went late and damaged my credit. I have heard of them doing this numerous times but trusted the salesman and his word that this was false. I have contacted the Motor Vehicle Commission about this and they already have other complaints of the same thing. Stay away. Big used car lots make big money for big reasons.
Good morning. The word scam artists and that we go out of our way to take advantage of people would not be how I describe Music City Autoplex. We und...erstand circumstances happen because naturally there things out of our control. I would prefer to go over this with you over the phone instead of going back and forth on here. We also have resources to help you, but I can not do so if we do not know who we are speaking too. Please call the main office to discuss. 615.431.5380
Brad Emerton and Joe Fyke Jr. where great to work with. I originally gave them a five star rating while at the dealership. One reason was to get the $10... Starbucks gift card. That I never received but no big deal. Then the following Monday I noticed the truck that I purchased had some damage to the right side at the bottom of the bed. I called and spoke with them and was told it is what it is nothing they can do about it. I wouldn’t think much of it if it where an older vehicle but this truck is a year old. I went over the Carfax and no reported accidents and I understand that you don’t have to report everything so that could have slipped through. It just sucks when you pay over fourty grand for a truck and it has damage to it already. With all this being said they are very good at selling vehicles. Making things right after the sale not so much.
I apologize that this happened. I am also sorry I am just reaching out to you! I hope we ended up making it right for you Aaron!
Ronnie Albright helps me a lot he made the process easy and well worth the wait I definitely recommend this salesman great attitude walked me through step... by step
We will try better for that extra star next time!!!
Your salesman, Rick John's, was very knowledgeable and did a great job helping us get the car that we could afford and be proud of. He was friendly... and took care of us.
YAY RICK!!!! Thank you for the great review!
Rick did good with talking to us as customers the atmosphere was very comfortable and calm. No major pressure. And no major issues will be back.
Thank you for the great review!!!