John was very knowledgeable about the car we went to see, a Nissan Leaf, even though his specialty is Prius. There was no pressure, no rush, no "What can... I do to put you into a car today" atmosphere. He had all the paperwork on the car available, such as CarFax and also the paperwork for the new 'Lizard' battery that he had Nissan just install. He arms you with knowledge about his cars, then let's you decide. We found him trustworthy and a pleasure to do business with. We travelled out of our way from San Diego for that car, and I'm glad we did. Would not hesitate to visit him for our next car.