Amanda was very friendly and matched the concerns when I was considering. The process was a bit longer than we'd like due to finance but Amanda stuck with... us while we waited. We will be recommending First National again!
I would not of been able to accommodate my family's needs without their help and understand. I would recommend them highly.
Amanda was very helpful with helping me get into a vehicle. They worked with my credit and budget and got me into a car to help me so I can get to work... reliably. They went above and beyond helping to secure a loan and were pleasant and helpful the whole process. We felt they sincerely cared about us.
Very friendly and talkative, relatable, very helpful and making the process as fast as possible. Lowered my interest rate by 2%.
The staff here was very friendly. They were not pushy. They got me into a car that made me very happy and fit my budget. I could not have asked for more.... I'd recommend anyone car hunting to come here.
I would be happy to give this place zero stars. Customer service was horrible. I spoke with a gal thru text about a car. She had all the information but... wanted me to send her my credit info over the phone, I told her we could do that once I was there. I was looking at a particular car. I texted her and let her know I was on my way, she text back and said she was no longer there but the manager knew what we talked about and new my situation. I drove over an hour to get there only to spend 5 minutes there and received the worst customer service. Upon arriving I learned the gal was not there not was the manager she referred me to. Some other salesman approached my husband and I but gave us little attention. He did not ask what car we were interested in. I stated that I wanted to trade my truck in. He took my car information. Came back within 5 minutes, the foot ball game was on so that had all his attention. Without looking at my husband or I he handed the the papers back and told me what they would give me for my car. He then proceeded to walk outside without saying any thing else and proceeded to help 2 other sales man sell 1 car. We waited for about 5 mo ties to see if he would come back in, as I walked to my car he completely ignored me. I then text the gal back very angry and let her know how I feel. She apologized and stated that she would send me a fuel card in compensation for driving an hour out of my way. 3 weeks later have still not reseived anything! I will never go back and will highly discourage anyone from going there.
Lindsay, I am really sorry this happened. We are under new management now it is my duty to make sure things like this never happen again to our custom...ers and that we provide an excellent level of customer service. If you ever have any questions or if there's anything we can do to help you in the future, please don't hesitate to call me directly at 425.263.9596. Thanks Ahmed Zeghmi General Sales Manager