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Crain Volkswagen of Fayetteville

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 3:00 PM

Crain Volkswagen of Fayetteville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

We're not just in the business of selling cars. We want to build relationships with our clients and with the local commu

...

nity in northwest Arkansas. We are committed to the needs of all our customers, who come to us for the most reliable and sporty cars and SUVs at the right price, and our legendary customer service. And we have cars priced for every budget, including a huge inventory of used cars under $15,000. That's another reason so many of our customers recommend Crain VW to their family and friends. If you're looking for a new or used Volkswagen, come to Crain Volkswagen, one of the leading car dealers in NW Arkansas.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
80 lifetime reviews. Includes reviews of Crain Volkswagen of Fayetteville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 22, 2018

    We have had our car serviced at Crain four times, and each time the service time was exceeded by a hour or more from what we were told it would take. One... time when my wife had the car there and kept checking back after several hours from time she was told, the service manager failed to call her or get her in the waiting area when the car service was complete. The cashier is very rude and not friendly at all.

    1.0 out of 5
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    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2018

    It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard... to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Now that is quite a compliment, thank you. I know the service team works hard to give our customers the best possible service and I know Andrew will ...appreciate your kind words. We thank you for your business and the opportunity to serve you.Best regards,Your Crainteam Crain VW of Fayetteville

  • February 3, 2018

    Very nice and competent people. Needed a spare key for my daughter's Beetle. It arrived earlier than predicted and scheduling the appointment to have it... programmed was really easy. She had a fun time with the experience and they were really cool with her. She'd never really taken her car in for anything before.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your wonderful comments Rich. We are so glad we were able to help you and your daughter. We look forward to seeing you again! The C...rain VW team.

  • 5.0 out of 5
    November 22, 2018

    Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the back... and get cash from customers, waiting in their car. Stating: I am going g to do it on my break so you have to pay cash now. I will not miss my Toyota because I have a great vehicle in the 2019 Jetta SEL Premium. Love this car and dealership!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and for your 5 Star review. I know Ben and Derek will appreciate knowing that you were well taken care of. We appreci...ate you taking the time to do the survey and thank you for your business.Best regards,Your CrainteamCrain VW of Fayetteville


    Worked with:
    Derek Marshall

    Finance

    (4.8) 19 reviews

  • 5.0 out of 5
    November 17, 2018

    While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and treat... me with respect. I love my VW and will continue taking my car to Crain! The service gentlemen always greet me with a smile, and take care of my needs. From the time I pull into the parking lot, to when I leave, there is someone smiling and greeting me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 17, 2018

    The only complaint I have was how long it took for the work to be done. Which I realize is uncontrollable. I do feel communication needs a little work... with the customers. I have had to call several times to get updates on the service that was taken place. As of today 11/17/18 my check engine light came back on, and is doing the same thing. When I can, I will be having the car back in for the same issues.

    5.0 out of 5
    Customer Service
    4.0 out of 5
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    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2018

    Manny was awesome to deal with and kept me informed regularly. Work was performed in a timely manner. Work areas and waiting areas very clean and everyone... very friendly.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2018

    Had an appointment and thought like all other appointments I would have a wait. They not only got my car in on time they finish in the amount of time... the quoted it would take. Very friendly staff.

    5.0 out of 5
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    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am so happy that we could take care of your service needs promptly. Manny does a great job for us and will appreciate your kind words. Thank you f...or taking the time to do the survey and for your 5 Star review. We appreciate your business and look forward to serving you in the future. Best Regards, Your Crainteam Crain VW of Fayetteville

  • 5.0 out of 5
    November 8, 2018

    The team at Crain VW have been great. This is my first service on my 2017 Jetta. I purchased a 2017 Jetta and a 2017 Golf this year and the whole process... has been outstanding.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for allowing us to take care of your service needs. We appreciate your 5 Star review and I know Derek will be please that you gave us such ...a nice compliment. As always, thank you for your business and thank you for the opportunity to serve you. Best regards, Your Crainteam


    Worked with:
    Derek Marshall

    Finance

    (4.8) 19 reviews

  • 5.0 out of 5
    November 2, 2018

    The service department is second to none! They do what they say they will and are easy to deal with. Getting your vehicle in is no problem. Glad they... are my local dealership.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are honored to be your local dealership. Thank you for your kind words and 5 Star Review. Thank you for your business. Regards, Your Crainteam Cr...ain VW of Fayetteville

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