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Crain Volkswagen of Fayetteville

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 3:00 PM

Crain Volkswagen of Fayetteville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

We're not just in the business of selling cars. We want to build relationships with our clients and with the local commu

...

nity in northwest Arkansas. We are committed to the needs of all our customers, who come to us for the most reliable and sporty cars and SUVs at the right price, and our legendary customer service. And we have cars priced for every budget, including a huge inventory of used cars under $15,000. That's another reason so many of our customers recommend Crain VW to their family and friends. If you're looking for a new or used Volkswagen, come to Crain Volkswagen, one of the leading car dealers in NW Arkansas.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
310 lifetime reviews. Includes reviews of Crain Volkswagen of Fayetteville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 17, 2020

    Very easy transaction.. nice and friendly staff.. clean show room... pleasant experience...respectful and easy to work with sales man.. had the car I was... looking at on their website ready for me to test drive when I got there... will shop here again..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mason Schnieders

    Sales

    (4.8) 6 reviews

  • 5.0 out of 5
    October 15, 2020

    Jose was great to work with. Left several other dealerships due to how their sales team conducted business. Looked at several brands and came to see... that the Atlas was a great value.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bradon Grisham

    Sales

    (5.0) 26 reviews

    Jose Rivera

    Sales

    (5.0) 5 reviews

  • February 3, 2018

    Very nice and competent people. Needed a spare key for my daughter's Beetle. It arrived earlier than predicted and scheduling the appointment to have it... programmed was really easy. She had a fun time with the experience and they were really cool with her. She'd never really taken her car in for anything before.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your wonderful comments Rich. We are so glad we were able to help you and your daughter. We look forward to seeing you again! The C...rain VW team.

  • 5.0 out of 5
    October 13, 2020

    I visited Crain Volkswagen last week for my 2nd visit and it was amazing as always. They are so kind and always take care of all of my issues. They never... make me feel inferior being a female either. I feel comfortable every time I bring my Atlas in.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2020

    I was in the market for a small SUV and Crain had very competitive pricing on a new Tiguan. The sales associate, Jose Rivera, was polite, helpful, and... never pushy. The finance group helped get me a very low rate, we worked out all of the purchase terms via email, and the final document signing process was very quick and efficient. All in all, probably the best new car buying experience I've ever had.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bradon Grisham

    Sales

    (5.0) 26 reviews

    Jose Rivera

    Sales

    (5.0) 5 reviews

  • 5.0 out of 5
    October 8, 2020

    Thank you crane Volkswagen for your very friendly and courteous. Y'all did a really good job are very prompt glad to have you all as a team.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    AshLeigh Stagner

    Sales Manager

    (5.0) 12 reviews

    Tommy Pittenger

    General Sales Manager

    (4.9) 36 reviews

  • 5.0 out of 5
    October 7, 2020

    I needed a get a new key and have it programmed. For my Volkswagen EOS. It was very expensive to get a key made, but the service was excellent.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 6, 2020

    You can expect fast and courteous service as a priority and a standard at Crain Volkswagen in Fayetteville! The gentleman in the service area were extremely... helpful.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tommy Pittenger

    General Sales Manager

    (4.9) 36 reviews

  • 4.0 out of 5
    September 28, 2020

    It would be five stars but my car play didn't work after I came in for the software update. No one mentioned that I had to have the latest update on my... phone to get the Apple cat play to work correctly after the update. As I was going across country that week it stressed me to not have it work.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 22, 2020

    Helpful and informative with great customer service - forgot to clean my car after $600 service which was disappointing but acknowledged and offered at... later date

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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