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Crain Volkswagen of Fayetteville

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 6:00 PM

Crain Volkswagen of Fayetteville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

We're not just in the business of selling cars. We want to build relationships with our clients and with the local commu

...

nity in northwest Arkansas. We are committed to the needs of all our customers, who come to us for the most reliable and sporty cars and SUVs at the right price, and our legendary customer service. And we have cars priced for every budget, including a huge inventory of used cars under $15,000. That's another reason so many of our customers recommend Crain VW to their family and friends. If you're looking for a new or used Volkswagen, come to Crain Volkswagen, one of the leading car dealers in NW Arkansas.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
48 lifetime reviews. Includes reviews of Crain Volkswagen of Fayetteville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2018

    Jacob Clark was the salesman I first met and was very helpful with respect to showing the Tiguan to me. He got a key and allowed me to drive it for a while.... After that, Ben Milford went over some financial figures and Derick Marshall assisted with the final signing. Everyone was very nice, respectful and courteous. Volkswagen has certainly upgraded their line of vehicles and I plan on driving one for a while as well as telling others of my great experience at Crain.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crain Volkswagen of Fayetteville

    The Crainteam here at Crain VW of Fayetteville certainly appreciate your kind words. I know Jacob and Derek thank you for your compliment. I am co...nfident that you will love your new Tiguan for years to come. If we can be of further service do not hesitate to let us know. Again thank you for the opportunity to serve you. Kind regards, Your Crainteam Crain VW of Fayetteville


    Worked with:
    Ben Milford

    Floor Manager/ Internet Manager

    (5.0) 11 reviews

    Derek Marshall

    Finance

    (4.7) 10 reviews

    Jacob Clark

    Sales Associate

    NOT RATED

  • 4.8 out of 5
    October 4, 2018

    I brought in for service. They were all very friendly and I was able to get a loaner which was helpful. Service was complete in that day which was also... great.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crain Volkswagen of Fayetteville

    Thank you for your nice compliment. Yes, many does a terrific job of taking care of our clients. Thank you for taking the time to do the survey and ...for your positive feedback. We appreciate your business and the opportunity to serve you. Best regards, Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

  • February 3, 2018

    Very nice and competent people. Needed a spare key for my daughter's Beetle. It arrived earlier than predicted and scheduling the appointment to have it... programmed was really easy. She had a fun time with the experience and they were really cool with her. She'd never really taken her car in for anything before.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your wonderful comments Rich. We are so glad we were able to help you and your daughter. We look forward to seeing you again! The C...rain VW team.

  • 5.0 out of 5
    September 28, 2018

    Ben Milford was very professional and great to work with at Crain Volkswagen. I would recommend him and the other team members at Crain in buying a car.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Milford

    Floor Manager/ Internet Manager

    (5.0) 11 reviews

  • 5.0 out of 5
    September 28, 2018

    The best customer service I???ve ever had buying a vehicle! Ben Milford was very knowledgeable and made my car buying experience wonderful, he was quick... and on top of everything throughout the process. Definitely would recommend this dealership to anyone interested in purchasing a vehicle!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crain Volkswagen of Fayetteville

    Thank you for your nice compliment. I am sure Ben will appreciate your kind words and 5 Star Review. We appreciate your business and the opportunity... to serve you. Best regards, The Crainteam at Crain VW of Fayetteville


    Worked with:
    Ben Milford

    Floor Manager/ Internet Manager

    (5.0) 11 reviews

  • 5.0 out of 5
    September 27, 2018

    Always great service. Would return to Crain for service with all of my vehicles. My car is always washed and vacuumed. The guys in service are always helpful....

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Milford

    Floor Manager/ Internet Manager

    (5.0) 11 reviews

    Derek Marshall

    Finance

    (4.7) 10 reviews

    Tommy Pittenger

    Sales Manager

    NOT RATED

    Kenny Ford

    Sales Associate

    NOT RATED

    Justin Wiltse

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    The service department is most accommodating and knowledgeable. Very impressed with quality and care. I bought a used VW beetle somewhere else (never again)... and Manny and his crew in the service department has been able to keep her going even when I thought not possible. When the time comes I will be seeing the sales department for my next vehicle.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crain Volkswagen of Fayetteville

    Thank you for your kind words and 5 Star review. I know Manny and the entire Crainteam appreciates knowing that you were happy with your service visi...t. We thank you for your business and the opportunity to serve you. Best regards, Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

  • 2.6 out of 5
    September 26, 2018

    We have had multiple mechanical issues with our 2015 Jetta TDI. While the staff was friendly, the work quality was poor and we will not be buying here... again.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    September 26, 2018

    We agreed to a certain price but once the paperwork was drawn up they added $100. When I brought this to their attention I was told: ???we will make that... right and take care of you.??? Almost a year later and I ???m still waiting. I was told by Josh that the car was a CPO. After the purchase, I found out it was not. I realize Josh was new and I suppose I should???ve checked with Derek but it is rather disappointing, as you can imagine. Furthermore, when I purchased the car Crain had a hybrid tech who informed me about the car???along with Wesley. A few months later when I returned for service I was informed that Crain no longer had a hybrid tech. Thus, when I had a hybrid issue I had to take the car to Springfield. It is embarrassing that I bought a VW from Crain (VW dealer) but cannot have the car repaired there. I will add that Wesley has been very helpful and knowledgeable about the car. Wesley checks in to see how the car is doing and shows that he cares. He also went out of his way to get me a loaner car as I was waiting, unexpectedly, for 6 hrs for basic service.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Derek Marshall

    Finance

    (4.7) 10 reviews

  • 5.0 out of 5
    September 25, 2018

    Friendly diagnostic car battery problems called with updates Followed up with me about service and if I was satisfied Manny was very helpful Assisted... me getting to rental car

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
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