I had a list of problems and questions that I have been collecting for almost a year with my car the service representative and I believe the master mechanic... were willing to listen to all of them and address each issue with me one by they did not make me feel bad that I had a list when I picked up my car the master mechanic took the time to show me The answer to all my questions on how to use some parts on my car and him also try to figure out some technology with my phone connecting to my car
Be careful with the Volvo Sheppard service adviser. He will rip you off. In addition to his unprofessional/rude behavior. Be careful when signing the service... order. I experienced a service charge that I decline to do. He went ahead and did the service. When I picked up the vehicle, shocked by the service bill and pissed off with his behavior.
Travis went out of the way and picked me up from the bus-stop to the dealership and the whole car leasing process completed less than 2 hours (including... test drive).
Helpful staff. They supported each other, and went out of their way to help me and answer my questions. They were friendly, and did not apply pressure.
Terrific group of people there, Travis, Charlie and Tom. They made our purchase painless. I was really impressed that they were willing to allow a person... who regretted trading in their car; purchase it back for the trade in value!
After A LOT of car shopping in the last 16 months it was refreshing to finally find a salesman who clearly loves and stands behind the product he sells,... is highly knowledgeable, and genuinely cared about us finding the right car to fit our family. Tom went above and beyond to make sure we walked away as satisfied customers. Thank you!
Tony and the whole team at Sheppard Volvo went out of their way to make certain I could take delivery of my new 2018 Volvo. After being jerked around by... Jim Fisher Volvo in my home town of Portland and needing a vehicle right away I turned to Sheppard Volvo 110 miles away. I had to have a vehicle to get to work. They had a more expensive model and actually discounted it to make my monthly numbers work over the phone and stayed true to their word when I arrived and...Sheppard Motors paid $200 for an Uber to take me the 110 miles to fetch the Volvo! These guys are rock stars and really want to satisfy their customers way beyond anything I've ever experienced. WORTH the drive to buy from Sheppard Motors in Eugene.
We loved working with Cowboy Tom. He was the most genuine, easy to work with, friendly, and wonderful sales person. He made the car buying process fun... and enjoyable.
Tom Ross was terrific. Knows Volvos, Knows People, Knows his stuff.