Reviews
Excellent dealership.
Excellent dealership. Courteous, kind, professional. I took my car in for maintenance and they took care of me that day.
Excellent dealership.
Excellent dealership. Courteous, kind, professional. I took my car in for maintenance and they took care of me that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service every time I arriveto the dealer.
Great service every time I arriveto the dealer. I feel that my car is in good hands.
Great service every time I arriveto the dealer.
Great service every time I arriveto the dealer. I feel that my car is in good hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris was willing to help me get the best deal for me and
Chris was willing to help me get the best deal for me and my family. He was fully transparent and understood the situation I was working with. His constant contact was also very helpful!
Chris was willing to help me get the best deal for me and
Chris was willing to help me get the best deal for me and my family. He was fully transparent and understood the situation I was working with. His constant contact was also very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My appointment was confirmed ahead of time, they took my
My appointment was confirmed ahead of time, they took my car right in when I arrived, and it was ready much earlier than I anticipated.
My appointment was confirmed ahead of time, they took my
My appointment was confirmed ahead of time, they took my car right in when I arrived, and it was ready much earlier than I anticipated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff was definitely helpful and so nice.
Jeff was definitely helpful and so nice. Service was fast and efficient. I didn't have an appointment but was out of there in 1 hour max
Jeff was definitely helpful and so nice.
Jeff was definitely helpful and so nice. Service was fast and efficient. I didn't have an appointment but was out of there in 1 hour max
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dmoleka, thank you for sharing your experience! We're glad to hear Jeff was so helpful and that our team was able to get you taken care of quickly, even without an appointment. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again next time!
I feel like you guys don't want to replace the whole cv
I feel like you guys don't want to replace the whole cv axel, which is covered under my warranty and just saying it's the boot. Which isn't covered. Luckily I have an extra warranty to cover that repair. It's been a whole week with no response or update about the warranty company replying to you guys. Besides me calling the next day to see if they responded.
I feel like you guys don't want to replace the whole cv
I feel like you guys don't want to replace the whole cv axel, which is covered under my warranty and just saying it's the boot. Which isn't covered. Luckily I have an extra warranty to cover that repair. It's been a whole week with no response or update about the warranty company replying to you guys. Besides me calling the next day to see if they responded.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I have used them for service since purchasing my.
I have used them for service since purchasing my. Wife's Sorento in 2016. They. have always been excellent in their service. I have high .marks for them and will continue to recommend them.
I have used them for service since purchasing my.
I have used them for service since purchasing my. Wife's Sorento in 2016. They. have always been excellent in their service. I have high .marks for them and will continue to recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty since 2016! We're glad to hear our service team has consistently provided you with excellent service over the years. We truly appreciate your recommendation and look forward to continuing to take care of you and your wife’s Sorento in the future!
Andrew and Chris were amazing.
Andrew and Chris were amazing. I always knew what was going on. I felt taken care of. I was in and out quickly.
Andrew and Chris were amazing.
Andrew and Chris were amazing. I always knew what was going on. I felt taken care of. I was in and out quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Hannah, thank you for your kind review! We're glad to hear Andrew and Chris kept you informed throughout your visit and made sure you felt well taken care of. It's great to know your experience was quick and smooth. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again next time!
I was surprised at how expensive it was for just an oil
I was surprised at how expensive it was for just an oil change and tire rotation . . . .
I was surprised at how expensive it was for just an oil
I was surprised at how expensive it was for just an oil change and tire rotation . . . .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand that service costs can sometimes come as a surprise. Our team works hard to provide high-quality service using genuine parts and trained technicians to ensure your vehicle is properly cared for. If you ever have questions about pricing or available service specials, our team would be happy to review those with you. We appreciate you choosing Lou Sobh Kia and hope to see you again in the future!
Awesome experience!
Awesome experience! Purchased my second car from this dealer. listened to my need and found me the perfect vehicle for me! the transaction was fast and smooth. No xx
Awesome experience!
Awesome experience! Purchased my second car from this dealer. listened to my need and found me the perfect vehicle for me! the transaction was fast and smooth. No xx
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued support and for choosing Lou Sobh Kia again for your second vehicle! We're glad to hear our team listened to your needs and helped you find the perfect vehicle. It's great to know your purchase experience was fast and smooth. We appreciate your kind words and look forward to assisting you again in the future!