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Lou Sobh Kia

(1,386 reviews)
Visit Lou Sobh Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (470) 297-6988 (470) 297-6988
Used (470) 297-6970 (470) 297-6970
Service (470) 297-6972 (470) 297-6972

Reviews

(1,386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Sobh Kia from DealerRater.

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Very Professional

Service was completed in a very professional and friendly manner I was informed as the service request progressed and was completed to my satisfaction. Well Done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks for the business Big Jim. We appreciate your being a part of the Lou Sobh Kia family and we look forward to taking care of you for many years to come. I will be sure Jonathan sees this post. see you next visit. Chip Hill, Marketing

Simply Amazing!

From my car purchase to the regular oil changes, the service at this dealership far exceeds any expectations. I would purchase another car here, definitely!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the nice comments Maryanne. We truly appreciate your business and look forward to taking care of your auto needs for years to come. I will thank the 4 employees, Mark, Jonathan, Nida, and Chad for you. See ya on your next visit!!

Kia Optima SLX

The process was a little long, but the end result was good. It was a Sunday and the dealership was extremely busy. Ralph was wonderful and I could not have asked for a better salesman. He is very well versed in his brand and in car sales overall. This is my third Kia and I plan to continue to purchase this brand in the future. When I return to Lou Sobh I will ask for him personally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Warranted Service work

Nice folks, They care! From discovery issue, to appointment, and then the work done, this service department "gets it"! Would recommend sale and service. They will treat you well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Professional Service

I appreciate the Lou Sobh Kia team for being upfront and honest with me. I took my daughters 2006 Kia Sorrento in to be checked for a timing belt issue. Although I did not like the outcome in terms of what I had to spend to get the vehicle repaired I appreciated the honesty of Jonathan Handman and his professionalism in dealing with me. One thing that stood out when I arrived was that the service team at Lou Sobh Kia were quick to greet me and get me in and out in quick fashion. I appreciate that as I deal with customers in my line of work and that is not always the case. Thanks Jonathan for you following-up with me even when your phone system went out-he actually called me from his cell phone to give me an update! That is excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words Stephen. We appreciate you taking the time to write. I will be sure that Jonathan reads this and I will also thank him personally. We appreciate your business and please recommend us to your friends and family. Thank You and look forward to taking care of your auto needs for many years to come. Chip Hill, Marketing

oil change

Johnathan was super & your service manager Don was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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KIA Sorento

The Lou Sobh KIA dealership in Cumming, Ga is new and extremely nice. Service department is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bill Axon

First time visit. Staff appear friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Shane Thompson

Shane was introduced to me by Sean who I had the opportunity to meet and work with earlier this week. Each visit I was greeted pleasantly and professionally without any pressure. I have had TWO great experiences and this last one I ended up purchasing a new Soul. From the time I walked in to the time I walked out Shane AND Sean were very accommodating, professional and extremely helpful. I will absolutely be recommending Lou Sobh Kia to anyone in the market for a new vehicle...and I will definitely be recommending that Shane and Sean be requested to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chris Gardner was outstanding car salesman.

Chris Gardner has low pressure and great customer service sales approach, making purchase of 2016 Kia painless by listening to preferences to make it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

happygirl, thanks so much for sharing your experience. I appreciate your business. Enjoy your new Sorento! Please contact me if you have any questions: (470) 253-6015 – Sincerely, Chris Gardner

Dealer response

Thank You Happy Girl. We really appreciate your taking the time to write. Please tell your family and friends about us. We look forward to taking care of your automotive needs for many years to come. Chip Hill, Marketing