Reviews
Very Professional
Service was completed in a very professional and friendly manner I was informed as the service request progressed and was completed to my satisfaction. Well Done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the business Big Jim. We appreciate your being a part of the Lou Sobh Kia family and we look forward to taking care of you for many years to come. I will be sure Jonathan sees this post. see you next visit. Chip Hill, Marketing
Simply Amazing!
From my car purchase to the regular oil changes, the service at this dealership far exceeds any expectations. I would purchase another car here, definitely!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the nice comments Maryanne. We truly appreciate your business and look forward to taking care of your auto needs for years to come. I will thank the 4 employees, Mark, Jonathan, Nida, and Chad for you. See ya on your next visit!!
Kia Optima SLX
The process was a little long, but the end result was good. It was a Sunday and the dealership was extremely busy. Ralph was wonderful and I could not have asked for a better salesman. He is very well versed in his brand and in car sales overall. This is my third Kia and I plan to continue to purchase this brand in the future. When I return to Lou Sobh I will ask for him personally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Warranted Service work
Nice folks, They care! From discovery issue, to appointment, and then the work done, this service department "gets it"! Would recommend sale and service. They will treat you well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Professional Service
I appreciate the Lou Sobh Kia team for being upfront and honest with me. I took my daughters 2006 Kia Sorrento in to be checked for a timing belt issue. Although I did not like the outcome in terms of what I had to spend to get the vehicle repaired I appreciated the honesty of Jonathan Handman and his professionalism in dealing with me. One thing that stood out when I arrived was that the service team at Lou Sobh Kia were quick to greet me and get me in and out in quick fashion. I appreciate that as I deal with customers in my line of work and that is not always the case. Thanks Jonathan for you following-up with me even when your phone system went out-he actually called me from his cell phone to give me an update! That is excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words Stephen. We appreciate you taking the time to write. I will be sure that Jonathan reads this and I will also thank him personally. We appreciate your business and please recommend us to your friends and family. Thank You and look forward to taking care of your auto needs for many years to come. Chip Hill, Marketing
oil change
Johnathan was super & your service manager Don was very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
KIA Sorento
The Lou Sobh KIA dealership in Cumming, Ga is new and extremely nice. Service department is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill Axon
First time visit. Staff appear friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shane Thompson
Shane was introduced to me by Sean who I had the opportunity to meet and work with earlier this week. Each visit I was greeted pleasantly and professionally without any pressure. I have had TWO great experiences and this last one I ended up purchasing a new Soul. From the time I walked in to the time I walked out Shane AND Sean were very accommodating, professional and extremely helpful. I will absolutely be recommending Lou Sobh Kia to anyone in the market for a new vehicle...and I will definitely be recommending that Shane and Sean be requested to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris Gardner was outstanding car salesman.
Chris Gardner has low pressure and great customer service sales approach, making purchase of 2016 Kia painless by listening to preferences to make it happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
happygirl, thanks so much for sharing your experience. I appreciate your business. Enjoy your new Sorento! Please contact me if you have any questions: (470) 253-6015 – Sincerely, Chris Gardner
Thank You Happy Girl. We really appreciate your taking the time to write. Please tell your family and friends about us. We look forward to taking care of your automotive needs for many years to come. Chip Hill, Marketing
