Nissan of Dearborn

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
44 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 12, 2020

    Nadim helped me and my father pick a car out with great help and for a great price always courteous and helpful

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mujtaba, your wonderful feedback and rating mean a lot to us. We are glad to hear that Nadim worked hard for you. We look forward to your next visit! ... Regards, - Jay

  • 5.0 out of 5
    January 21, 2020

    jafar (service advisor) got me in for an emergency repair on same day..was extremely professional ..as was the mechanic that fixed the problem. advised... of recall and had corrected as well as an oil change.this was by far the best that i have had any service work done.the dealership was extremely clean. great service!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • March 16, 2018

    The best dealer ever keep up the good work Bil I will return for another purchase¿¿¿¿ I would definitely recommend this guy and the dealership to a friend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    January 7, 2020

    By far the worst experience I’ve ever had with the dealership, they have lied, done sub-standard work and do not have a clue when it comes to customer... service. I would not recommend this dealership to anyone!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 14, 2019

    I have been taking my Nissan Sentra SR to this place for years. The staff is very courteous and they treat your car like their own. Highly recommended.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 25, 2018

    I bought a two-year-old Rogue, 2016, when I got home I noticed that there were small chips all over the car, but the worst part is that the front bumper... keeps on coming off, apparently it was in an accident in the lower part of the bumper had a big hole that it looks like they spray-painted around the whole to make it look like it was a quick fix, unfortunately the clips holding the bumper keep on getting loose and I have to snap in the bumper everyday when I come home from work, another horrible experience with his dealership is I was told that if you take out a loan as opposed to purchasing the full vehicle you would get back $500 back, after waiting at least 3 months, to pay off the loan, two weeks after I received my first bill I called Nissan headquarters and they told me that what the dealership said was completely wrong, you can pay off the whole loan now, and not get any form of penalty for paying it off early I have called the dealership serval times and no one has ever returned my call horrible experience do not buy a Nissan from this dealership

    1.0 out of 5
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    3.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, I am troubled to learn of any customer service that left you with a negative impression of us. Your feedback is truly important to us and I would... appreciate the opportunity to speak with you to best resolve your concerns. Please do not hesitate to reach out to me when you are available. Thank you. Best, Adam Helberg General Manager ahelberg@allpronissan.com 844-338-0010

  • 1.0 out of 5
    August 13, 2018

    I drove 6 hours to get to the dealership. The car was not as described, as the entire thing was to be repainted. It was not. They touched up the roof,... but the remainder of the car was in poor condition paint wise. I accepted the car anyway. About 3 hours into my ride home I noticed the air conditioning did not work. There was also an issue with a wheel bearing, that caused a of noise and odd feel when driving on the highway. Everyone there will not return my calls after initially the manager said they would "make it right" and "help me out". So all said, the air , busted tire from a broken wheel bearing, the bearing itself, brakes, and rotors is costing me $2000. This place is awful....

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jon, I am disappointed that your experience with us did not meet your expectations. I take your feedback seriously and would like to speak with you f...urther about your concerns. Please reach out to me by email at ahelberg@allpronissan.com or by phone at 844-338-0010. Sincerely, Adam Helberg General Manager ahelberg@allpronissan.com 844-338-0010

  • 3.0 out of 5
    July 5, 2018

    I recently purchased a 2015 Juke from Nissan Dearborn. It was a pleasure to have Bobby as my sales representative. He was very helpful, professional

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Stephanie, Congratulations on your purchase! I am so glad to hear you had a great experience with Bobby. However, I'm concerned to see that your over...all experience with us did not merit five stars. I would appreciate the opportunity to speak with you to learn about how we can improve. Would you mind reaching out to me at your convenience? I appreciate your time and feedback. Best regards, Adam Helberg General Manager ahelberg@allpronissan.com 844-338-0010

  • 3.0 out of 5
    August 25, 2017

    After putting a down payment on a vehicle, I had a delay in getting to the dealership to complete he process. I was basically strong armed into taking... their financing offer because another sales person had someone coming to look at the car before the 48 hour hold had even expired. Very bad business practice in my opinion. I would not recommend this dealer to another person nor would I return to purchase another vehicle. I can say that the salesperson I worked with was sympathetic to my frustrating experience.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 22, 2017

    First of all I like to thank Melissa Summers for her professional and human approach . In March ,2017 I called Nissan Dealership in Dearborn in regard... to an advertising I heard on radio. Melissa was on top of her job answering all my questions in short period of time. At that time I was not ready to bay or lease a car, nevertheless Melissa from time to time will call me to inform me for new promotions they had at that time .These calls sounded more friendly calls then sales calls without any pushing or promising false info to lure customers in their dealership. Last week i did visit the showroom thanks to Melissa . In the showroom I was helped by Mostapha and Samar who found for me the car I wanted and the price i could afford . Deal was great but mos important all the above people I worked with were even greater. After few days I did send my brother and my sister in law in the same dealership, they ended up leasing new car from the same people . I forget to mentioned that i leave some distance from dealership and in my vicinity i have 3 Nissan dealerships and non of them were even closer to what i was looking . To all three of the people i worked please do not change anything in your sales approach, be human,and keep doing what you doing because you are doing great job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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