When I need another vehicle, will buy again from them. They go above and beyond even after the sale is made, they continue their friendly service
Went to get my oil changed at 10:15 am on my new car had a part that was broken asked for price to fix it. When I went to leave still didn't have a price... for me and that was an hour and half later. The service lady called the parts department and said the customer is ready to leave can you give her a price he told her that he couldn't at the moment. She said she would have to call me back on Friday it's now Monday and I still have no price. Will not go back there again, the wash was awful on my car plus when I left the dealership my tire light came on leads me to believe you didn't Check my tire pressure at all. Guess that's why I didn't buy my car there and I will drive to Tyler to get my oil changes from now on because they have the best service and they value the customer.
I'm a loyal Toyota buyer, and will buy another in the future. But never again from McLarty. Horrible management and they do not stand behind their word.... Sales manager, Brandon White, needs to learn a little more about customer service and the importance of customer satisfaction. Very disappointed with the whole ordeal. If you are looking for a dealership that treats you as more than just another sale, this is not the place!
We have explained several times we can't help with adding window tint that doesn't meet state requirements and the car has window tint on it which was... already in place when you bought the car, you asked afterwards for new tint which two managers told you no and you kept calling and another manager who is no longer here supposedly told you yes but we have no intention of violating any state requirements to make you happy, again we are sorry your unhappy but there is nothing we can do to make you happy because we will not be adding or paying to have tint added to your car that doesn't meet the standard of the State.
Amazing personalized customer service! Great deal with easy & friendly service from the sales man to finance. Wonderful experience! Kudos to our sales... man, John Oliver- such great service & attention to detail!
thank you for business we appreciate you
This is a gem in the Palestine area. Pretty much a large city dealership that has been scaled down in size and given a touch of small-town personal relationship... investment. I have my Avalon serviced here regularly and they are always quick and friendly. The prices are reasonable and the staff is always helpful. Their sales staff is a good group, I've spoken with them all and they do not come off as pushy or sleazy. They are very well informed on their products and I'm currently looking to get anew Camry from them soon.
Thank you for the Kind Words we appreciate your review.