Lucash Motors Auburn

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
190 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 7, 2018

    DO NOT BUY A CAR HERE!!! I should have listened to their Yelp rating, those 2 measly little stars definitely explain these guys and by the looks of the... reviews everyone has had the same experience with the owner (Steven) never calling back when he is supposed to call back or tells me he will. Also, when I was in the process of buying the car they would always answer my phone calls by saying my name because they have caller ID but once I bought the car it became impossible to read my name on caller ID not to mention when I would tell Iman or Steven who I was they would say “Who?” and seemed to never recognize me again. At one point I got hung up on and called them and Iman answered (very recognizable voice) and pretended to be an entirely different auto shop and pretended to not know who Iman was. Then I find out my car needs a whole new engine which is another $7500 into a car I have only made THREE payments on. The list of terrible things they did to me is going to go on, every time I was face to face with Steven (the owner) he would jump on the phone like the person over the phone was always more important than me whom was standing right in front of him. Then I started dealing with their new manager Jay or Jerry (they have told me 2 different names) I was telling him about my situation and he seemed to get a little angry at me because I hadn’t even told him my name so I apologized for my manners and introduced myself and told him what was going on (them selling me a car with rod knock) and he told me he would get back to me in a couple hours. I told him I was going to work but I would have my phone on me, no call all day. I called back the next morning and he apparently didn’t remember talking to me the day before so I told him the situation again and I guess I was talking over him so he asked me to listen to him and I did and when I went to talk he interrupted me so I said to him “sir if you expect me to listen to you, I deserve the exact same respect” the conversation got a little heated (no yelling, no cussing from either of us but definite frustration) and he said to me I am going to hang up on you and he did. Just because he was frustrated with a problem gave him no right to hang up on me, especially because I hadn’t called him names, I hadn’t raised my voice, I was just asking for the same respect that he wanted from me.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 8, 2017

    everything went great. rocky made it easy. bought my first audi!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • December 22, 2016

    i went to multiple dealers all around seattle and got the run around with sub standard vehicles. terry at lucash was amazing and the customer service was... so refreshing. i cant beleive these guys got me approved. i was such in need of a vehicle and they actually made it happen. miracle workers with the credit. GO LUCASH

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 24, 2017

    I have had the best car buying experience that I every encountered! I got a car that I was sure I would not be qualified for and Rocky did everything he... could to get me satisfied.... I would highly recommend that anyone looking for high quality automobiles come and visit LUCASH MOTORS! I am so pleased I will definitely be back for my next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 9, 2017

    Came in to buy a BMW for my wife. Andy listened to everything I had to say. My wife didnt like the BMW so we tried a Mercedes which I loved. My wife... said she always had trucks growing up so Andy showed her a raised pick up.. A half hour later everyone was full of my smiles and my wife has a truck that seats six!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 8, 2017

    Martin helped me out, got a good deal on a work truck...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 9, 2016

    very professional, motivated to sell, even took a cab here and ended up with a nice car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 16, 2016

    so happy right now! bought my dream benz from these guys!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 2, 2016

    Andrew was very helpful and attentive and showed us the utmost respect in helping us find our car and arranging financing

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 1, 2016

    i felt that the service was friendly with no pressure to buy. they worked with me on the down payment that i had and the payments that i could afford to... make monthly. i will return in the future when the time comes.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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