Audi Valencia

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    August 5, 2020

    Everything with sales process was great. When I noted that car Manuel was missing and contacted my sales person he said to download it. Kind of soured... what had been a pleasant car buying experience.

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    5.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate the positive review. Thank you for choosing us. Happy travels!

  • 5.0 out of 5
    July 15, 2020

    Jennifer H. in the service dept is top notch. I was 300 miles away from home with kids when my car broke down. Audi Valenica was the closest Audi dealer... from my current location. She got me in, got me a loaner, and I was able to resume the rest of my trip home. Audi is known for excellent customer service but Jennifer went above and beyond to make sure that my family and I were able to make it home safe. You just can't pay for that kind of service. Needless to say that she made some lemonade out of my lemons. Thank Jennifer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review! Our team appreciates your business and we look forward to working with you again soon.

  • January 28, 2020

    Fast and friendly, great communication. Would recommend. Easy to make on-line appointment, shuttle service to and from made it hassle free. Thank you for... making it easy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for sharing what you enjoyed about your service visit to Audi Valencia! We appreciate hearing about your positive experience. We look forward t...o serving you again.

  • 5.0 out of 5
    July 14, 2020

    This is our 2nd s6 quatttro purchased at Audi of Valencia and we always get great service with purchase and service. Its a very pleasant dealership to... work with and the people are very helpful. Willie was our sales person with this Audi and he was amazing from start to finish with our deal, as was the manager and staff.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate the positive review. Thank you for choosing us. Happy travels!

  • 5.0 out of 5
    July 11, 2020

    Jennifer understands customer service, I bought my audi in Calabasas because I did not like the sales service in valencia, but the first team in 2018 of... service with Caesar was great. The next year the service fell off. I am back now and with Jennifer in, it’s a game changer. I don’t like being Upsold and never but service programs and never trust them. The only reason I bought yours was because of the likability of jennifer. She makes you feel good about taking your car for service and that is not easy to do. She is a keeper. Thank you audi.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate the positive review. Thank you for choosing us. Happy travels!

  • 1.0 out of 5
    July 9, 2020

    You wrote a review for Audi Valencia 3 minutes ago 1.0 star rating 7/9/2020 In late June I had to bring my 2013 Audi S4 into the dealership to get new... tires put on as I had a flat on the rear drivers side and a screw in the rear passenger's side. The cost to replace the tires (all 4) was 1500.00 which I did not have an issue with. Go back to March 2020 and I had the same vehicle in for a 60,000 mile servicing. During this service I was told that my front and back brakes were working fine though they were a little worn. Fast forward to June and during my tire replacement I received a text from Audi Valencia that my front and back brakes with nearing the end of their lives and to replace the routers and break pads would cost me $ 2,400.00. This despite the fact that I barely drove my vehicle over the past three months due to the pandemic. In addition to the break replacement they also said I needed to get my radiator fluid replaced at a quote of $ 300.00, therefore my tire replacement was quickly turning into a cost of over $ 4,000.00. I declined replacing the fluid at that time because it should have been replaced at my 60K servicing and I asked to speak to the Service Manager as I was feeling gouged to say the least. She informed me that their techs were paid at a rate of $ 195.00 per hour for six hours of work plus parts which I am certain there was also a substantial mark up. She stated that their prices were comparable with other Audi dealers in LA and refused to offer me a discount on the tires despite the fact that I mentioned the possibility of buying a new car from their next year. I thanked her for her time but declined to pay for the break and fluid replacement, instead speaking with a friend at a repair shop that quoted me a price of $ 500.00 (no labour) to replace both to routers and pads for front and back breaks. Needless to say I will not be doing business with Audi Valencia again and won't be buying or leasing a new car there either. I understand they have to make money but to attempt to gouge your customers ridiculous prices isn't the way to do it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    July 2, 2020

    Took three times to fix the problem .car was filthy sap on it they promised to wash it but did not Not happy with this dealership

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your business and thank you for sharing your feedback. We would like you to know that the experience you described is not one we would e...ver intend to give our customers. Please contact Mike Murray, GM at mmurray@audivalencia.com to discuss further.

  • 4.0 out of 5
    June 28, 2020

    They do what is needed. Just regular service. No real repairs. Still no car wash. Some lame excuse about staff not called back yet. Seems like a luxury... car dealer would be a cut above a Toyota. This dealership is efficient, things are done as promised. Friendly welcoming atmosphere is not in their DNA. Will return as needed but probably will not buy a car here in the future. Satisfied but unenthusiastic.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    June 28, 2020

    first time my car was not washed after a service. As I drove it a caution light came up,low pressure, looks like onlythe new tire pressure was checked.

    3.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 26, 2020

    Armen does a great job! When I turn my car in to the dealership, he makes sure it's taken care of, with no worries. That’s a big deal for me! Leonard

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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