Reviews
Cj and Alberto really helped me get the car I wanted.
Cj and Alberto really helped me get the car I wanted. I highly recommend going to them if you want to get a great vehicle at a great price
Cj and Alberto really helped me get the car I wanted.
Cj and Alberto really helped me get the car I wanted. I highly recommend going to them if you want to get a great vehicle at a great price
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Prime Motors LLC!
The bad reviews turned me away from pursuing my dream car
The bad reviews turned me away from pursuing my dream car with this dealership sadly 2015 Chrysler 300.
The bad reviews turned me away from pursuing my dream car
The bad reviews turned me away from pursuing my dream car with this dealership sadly 2015 Chrysler 300.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jack, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Brought a 2017 Cadillac had so many issues and multiple
Brought a 2017 Cadillac had so many issues and multiple check engine codes as soon as I drove it off the lot, had to pay thousands of dollars to get fixed , they do not care about customers once they sign the papers
Brought a 2017 Cadillac had so many issues and multiple
Brought a 2017 Cadillac had so many issues and multiple check engine codes as soon as I drove it off the lot, had to pay thousands of dollars to get fixed , they do not care about customers once they sign the papers
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Prime motors is highly effective and making me feel
Prime motors is highly effective and making me feel comfortable. I'm the bomb and my spouse. They get my food and get was drinks and then gave us a price that we were very happy with. Thank you so much. Alberto is the manager of the place
Prime motors is highly effective and making me feel
Prime motors is highly effective and making me feel comfortable. I'm the bomb and my spouse. They get my food and get was drinks and then gave us a price that we were very happy with. Thank you so much. Alberto is the manager of the place
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Prime Motors LLC!
Alberto and Richard were super helpful!
Alberto and Richard were super helpful! Go see them because they exceeded my expectations entirely
Alberto and Richard were super helpful!
Alberto and Richard were super helpful! Go see them because they exceeded my expectations entirely
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Prime Motors LLC. We look forward to having you as one of our valued customers for many more years to come!
Avoid this place like the plague.
Avoid this place like the plague. Jason was the most horrible experience. I even suspect Jason was a fictitious alias which was given on purpose. He refused to share information about the price unless I send him photos of my driver's license. He continuously interrupted me, saying the finance. department needs full disclosure about me since I'm out of state. No customer service skills. First impressions are the most important, and in this case, he ruined his dealership's image with me.
Avoid this place like the plague.
Avoid this place like the plague. Jason was the most horrible experience. I even suspect Jason was a fictitious alias which was given on purpose. He refused to share information about the price unless I send him photos of my driver's license. He continuously interrupted me, saying the finance. department needs full disclosure about me since I'm out of state. No customer service skills. First impressions are the most important, and in this case, he ruined his dealership's image with me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Price Change (Listing Price / Bill of Sale) In
Price Change (Listing Price / Bill of Sale) In December 2024 my husband and I purchased a vehicle ( Mercedes S550) from Prime Motors. This was a great purchase so we decided to go back here on June 2, 2025 to purchased our son a vehicle (Tesla Model Y). From the first good experience dealing with salesmen Richard, we decided to work with him again. Richard was good on both purchases but once we got to the Finance Department on the second purchase (Steven) the vehicles sales price changes on the Bill of Sale to $30,200.00 that was listed online and in text/email correspondence for $24,950.00. A total difference of $5,250.00. The dealership basically charged double in fees (totaling $12,000) for Sales Tax, Registration Fee, Processing Fee, Title, Gap Insurance, and Appearance Protection Fee. When my husband and I contracted Prime Motors the next day they stated that Steven was out of the office for the next 2 days because his bother had a baby. When we finally were able to contact Steven (3 days later) in the Finance Department he stated that he added hidden fees in the sale price of the car. This is illegal in the state of Virginia…all items charged in the sale are to be listed on the itemized lines of the bill of sale. When questioning Steven about this he became very rude, unprofessional and hung up the phone. I have reported this to our loan company and the Better Business Bureau.
Price Change (Listing Price / Bill of Sale) In
Price Change (Listing Price / Bill of Sale) In December 2024 my husband and I purchased a vehicle ( Mercedes S550) from Prime Motors. This was a great purchase so we decided to go back here on June 2, 2025 to purchased our son a vehicle (Tesla Model Y). From the first good experience dealing with salesmen Richard, we decided to work with him again. Richard was good on both purchases but once we got to the Finance Department on the second purchase (Steven) the vehicles sales price changes on the Bill of Sale to $30,200.00 that was listed online and in text/email correspondence for $24,950.00. A total difference of $5,250.00. The dealership basically charged double in fees (totaling $12,000) for Sales Tax, Registration Fee, Processing Fee, Title, Gap Insurance, and Appearance Protection Fee. When my husband and I contracted Prime Motors the next day they stated that Steven was out of the office for the next 2 days because his bother had a baby. When we finally were able to contact Steven (3 days later) in the Finance Department he stated that he added hidden fees in the sale price of the car. This is illegal in the state of Virginia…all items charged in the sale are to be listed on the itemized lines of the bill of sale. When questioning Steven about this he became very rude, unprofessional and hung up the phone. I have reported this to our loan company and the Better Business Bureau.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Bought a great Mercedes Benz s class coupe from AK and
Bought a great Mercedes Benz s class coupe from AK and Richard the best deal in town I saved over $10k over the local Benz dealer and I couldn’t be happier thank you King Richard and AK boss man
Bought a great Mercedes Benz s class coupe from AK and
Bought a great Mercedes Benz s class coupe from AK and Richard the best deal in town I saved over $10k over the local Benz dealer and I couldn’t be happier thank you King Richard and AK boss man
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Love this place they get you in and out quickly and
Love this place they get you in and out quickly and efficiently always upfront with the prices and love the fact that you get LoJack to save on the auto insurance
Love this place they get you in and out quickly and
Love this place they get you in and out quickly and efficiently always upfront with the prices and love the fact that you get LoJack to save on the auto insurance
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Prime Motors LLC. We appreciate your business and hope to see you again soon!
Fake listing prices.
Fake listing prices. Bate and switch. Cars.com should not allow this dealer to post scam listings on their platform
Fake listing prices.
Fake listing prices. Bate and switch. Cars.com should not allow this dealer to post scam listings on their platform
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase