McDonough Nissan

4.4
(1,110 reviews)
Visit McDonough Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 7:00am–4:00pm 9:00am–8:00pm
Sunday Closed 12:00pm–7:00pm
New (888) 870-9425 (888) 870-9425
Used (888) 870-7210 (888) 870-7210
Service (888) 870-9426 (888) 870-9426

Reviews

4.4
(1,110 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of McDonough Nissan from DealerRater.

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1.0

They delivered the car with a crack in the windshield and...

They delivered the car with a crack in the windshield and lied about repairing it.

5.0

We loved our sales person Nick he was very nice and...

We loved our sales person Nick he was very nice and personable and Maisie purchase of our vehicle enjoyable

Dealer response

Hi, we are pleased to hear of your experience with us here at McDonough Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Take care!

5.0

Great customer service over all. Would recommend family...

Great customer service over all. Would recommend family and friends. Thanks in advance. Great job.

Dealer response

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

5.0

I have bought 8 vehicles from them and the service is top...

I have bought 8 vehicles from them and the service is top of the line for people who don’t no McDonough Nissan s the best!!!!

Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Jennifer was amazing. The team use super helpful. Great...

Jennifer was amazing. The team use super helpful. Great customer survive. Very friendly environment. Fast process.

Dealer response

Hi, thank you so much for your feedback about McDonough Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

5.0

This dealership, especially George Mazzant and Alan,...

This dealership, especially George Mazzant and Alan, listened to my needs, gave me good options, and helped us get a reliable but inexpensive car for my son. George and Alan knocked about $1K off the base resale price and made a good car affordable for me. Also, walking around their lot, they were showing a lot of really nice vehicles..They seem to take a lot of pride in good customer service. Be sure to give these folks a chance to make you happy.

Dealer response

Hi, we're thrilled to hear about your wonderful experience with us. Here at McDonough Nissan we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

1.0

I will never do business with this dealership ever again...

I will never do business with this dealership ever again by far the worst experience I’ve ever had I inquired about a 2019 dodge Durango that was posted on Facebook marketplace for 33,000 and then drove to the store made an appointment for Monday got their weight in an hour to find out the price was 39 they did not want to honor that 33,000 so no deal was made not very helpful at all

3.0

We purchased used car within our price range, sales...

We purchased used car within our price range, sales people were nice, did not push us to the deal. We were happy with the car, but Sales person was telling us that the car can be delivered to us but it was nit. after 3 days we end up driving back to dealership to pick it up; When we came to pick up the car, sales person was not preset, although told us he will be there with our key; Car was not cleaned properly, there was no fuel in the car. We spent additional 2 hours waiting for our car to be ready, after 3 days from the purchase date. We were told that spare car key will be ordered to us, since it is important for Mercedes, but now it is not clear if we will receive t.

1.0

Beware

McDonough Nissan The worst experience I have ever had in all my years of life. Purchased a 2016 Volkswagen Jetta. Went in on a Wednesday with sales person who was definitely new by the name of Nico. We’ll he couldn’t get me the deal I wanted so like any other person in their right mind, I walked out. That following Thursday, I received a voicemail from Nico, stating they would do the deal for what I was asking for. Unfortunately one of my pets passed away suddenly the same day that Nico left the voice mail, so no I was not able to call him nor come to the dealership. I come back up there Friday, spoke to Jennifer and pretty much let her know about the VM. She was helpful. All of a sudden the financial personal said we’ll that was a yesterday deal and it’s no longer on the table. So again I proceed to walk out, but they went ahead and gave me the deal they offered me. Cool. Get the vehicle and on the second day the vehicle starts jerking. Take it back to Nissan. That was a whole other deal it self because everyone failed to communicate. They couldn’t find out what’s wrong with it so they send it to Volkswagen dealership, mind you all I have no car to drive….. I then tell them, what are we going to do about not having a car. NO ONE AND I MEAN NO ONE was willing to help me out with this matter until Dexter, pretty much got me a loaner car. Didn’t have my car in my possession for about two, almost three weeks. At this point the finance company was calling for the welcome interview. This could not be done until the car was back in my possession. Got the car back on a Friday, and when I went to pick it up, I asked about the financial aspect of my loan, since the loan was sent back because of how long the car was not in my possession. Dexter spoke to financial personal by the name of Anthony gave Dexter a sticky note with finance company phone number and loan number. He said call them everything will be good to go. I asked ok are you sure because the loan said they sent it back. Yup sure. Ok, fast forward to the day after Labor Day, I called the finance dept to complete my welcome interview. My payment is coming due. I called today 9/14 to make the payment. The financial company said I couldn’t because they had no info and the dealership never sent the approval or whatever it is that they needed to send. At this point I am at work. I tried calling Nissan McDonough with, of course no results per usual. I asked my husband to go down and let them know what happen with the payment. Financial manager Anthony said ok I’ll call and give them what they need. AT NO POINT IN TIME DID HE SAY HE WAS DOING ANYTHING ELSE. I am not at the dealership, again I am at work an hour away. I get dings that my credit is now being ran. I call my husband and ask him to ask if that’s what they are doing. Anthony proceeds to tell him yeah that’s what you asked me to do. The unprofessionalism at Nissan McDonough by far the worst. At no point did anyone ask to re run my credit, further more did no one mention that I had to go through this process all over again. Further more I was not even present to have them do so! Fraud! Again I went through the loan process had a due date and MCDONOUGH NISSAN drop the ball on their end. Once my husband let him know what he did was wrong, Antwan another employee threatened to call the police and have the vehicle reported as stolen. STOLEN! The unprofessionalism I dealt with was unreal. They all have no problem with treating their customers like straight cramp. Needless to say we left the vehicle and now I am back to square one, which is making it harder for me to purchase another car. This dealership needs to be shut down, Train and hire new employees.

4.0

Update: We went back to the dealership, Jennifer, Mark,...

Update: We went back to the dealership, Jennifer, Mark, Antoine and James were able to assist in rectify the situation we had at hand. Thank you for the time and patience you displayed with us. We are happy to have our car back! We are happy with the purchase we made. I can always respect people and companies who can make the consumer happy! The worst experience I have ever had in all my years of life. Purchased a 2016 Volkswagen Jetta. Went in on a Wednesday with sales person who was definitely new by the name of Nico. We’ll he couldn’t get me the deal I wanted so like any other person in their right mind, I walked out. That following Thursday, I received a voicemail from Nico, stating they would do the deal for what I was asking for. Unfortunately one of my pets passed away suddenly the same day that Nico left the voice mail, so no I was not able to call him nor come to the dealership. I come back up there Friday, spoke to Jennifer and pretty much let her know about the VM. She was helpful. All of a sudden the financial personal said we’ll that was a yesterday deal and it’s no longer on the table. So again I proceed to walk out, but they went ahead and gave me the deal they offered me. Cool. Get the vehicle and on the second day the vehicle starts jerking. Take it back to Nissan. That was a whole other deal it self because everyone failed to communicate. They couldn’t find out what’s wrong with it so they send it to Volkswagen dealership, mind you all I have no car to drive….. I then tell them, what are we going to do about not having a car. NO ONE AND I MEAN NO ONE was willing to help me out with this matter until Dexter, pretty much got me a loaner car. Didn’t have my car in my possession for about two, almost three weeks. At this point the finance company was calling for the welcome interview. This could not be done until the car was back in my possession. Got the car back on a Friday, and when I went to pick it up, I asked about the financial aspect of my loan, since the loan was sent back because of how long the car was not in my possession. Dexter spoke to financial personal by the name of Anthony gave Dexter a sticky note with finance company phone number and loan number. He said call them everything will be good to go. I asked ok are you sure because the loan said they sent it back. Yup sure. Ok, fast forward to the day after Labor Day, I called the finance dept to complete my welcome interview. My payment is coming due. I called today 9/14 to make the payment. The financial company said I couldn’t because they had no info and the dealership never sent the approval or whatever it is that they needed to send. At this point I am at work. I tried calling Nissan McDonough with, of course no results per usual. I asked my husband to go down and let them know what happen with the payment. Financial manager Anthony said ok I’ll call and give them what they need. AT NO POINT IN TIME DID HE SAY HE WAS DOING ANYTHING ELSE. I am not at the dealership, again I am at work an hour away. I get dings that my credit is now being ran. I call my husband and ask him to ask if that’s what they are doing. Anthony proceeds to tell him yeah that’s what you asked me to do. The unprofessionalism at Nissan McDonough by far the worst. At no point did anyone ask to re run my credit, further more did no one mention that I had to go through this process all over again. Further more I was not even present to have them do so! Fraud! Again I went through the loan process had a due date and MCDONOUGH NISSAN drop the ball on their end. Once my husband let him know what he did was wrong, Antwan another employee threatened to call the police and have the vehicle reported as stolen. STOLEN! The unprofessionalism I dealt with was unreal. They all have no problem with treating their customers like straight cramp. Needless to say we left the vehicle and now I am back to square one, which is making it harder for me to purchase another car. This dealership needs to be shut down, Train and hire new employees. Alex, Antwan, Anthony, and Dane are all sorry excuses of men. None of them are willing to help their customers and would rather ignore the horrible service they all provide! The only people that were of any assistance was Jennifer and Dexter. Please read all reviews and read BBB the reviews do not lie! This company HAS THE WORST CUSTOMER EXPERIENCE AND CONTINUE TO SELL LEMON CARS. Take your business elsewhere!

Consumer response

Thank you for doing what was right to make the customer happy.