Honda of Aventura

Every time I go this Honda dealership for service I get one price and when I come back I get a much higher price. I only go there when I have to go to... the dealer for a particular service. I went in for a windshield wiper motor. They had to order the part. I was given a price in how much the part and service will cost. I said ok. I come back once the part was in and I get a different price from Adrian. The price was 220 plus tax. I explained to him this price is alot higher than I was previously quoted. He asked do I have the price i said no and went on to say that he must have a record of the said no he did not. He talked to his manager then it went down to 150 for one hour of labor. I signed the form. Once the work was completed I was getting ready to pay then realized the realized the amount per hour listed was 134 plus tax. I asked why are u charging me 150 plus tax when it stated on the bill 134. Adrian tells me that the price is what his manager told him. He talked to his manager and they dropped it to 134 plus tax. They initially tried to charge me 220 plus tax down to 134 plus tax nearly 100 difference. You have to pay attention to your receipt and remember the price they quoted you because they will try to add more money to your bill. I asked the cashier if the dealership likes ripping people off she says well they all do that. I said to her what your admitting you guys rip people off? she answered saying that she buys new so she doesn't have to deal with that.

I contacted them couple of times to go and see a used Volvo S-90 the sales person over the phone explains the car as “Volvo does not have the LOOK!!!!!”... But its a safe car ... in Jamaica people don’t die in accidents and they will be safe !!!! Are you kidding me !!!! Really !? These are the way you wanna sell a car !? And then after all of these in a very rude way .... He is keep pushing me and asking me when you come !? When you come today or tomorrow !? ,,,,, i was barely able to understand him .... then after two days i have drove to their dealership 45min to get there !!!! They had 2 Volvo S-90 .....guess what !? None of them starts and they could not turn the vehicle on !!!!! Worst ever dealership !!! I am sure Honda will dismiss their contract for being their dealer at north miami ..... and I will write two same reviews on dealer rater and google pages .... you guys does not deserve any buyers time and business .... and do not contact me and response to this message because what so ever the experience i had was horrible

Just takes forever for this people get something done. I waited 4 hours for replacing rear pads even I called 3 days before told them when I'm gonna... go what I need. When i got there takes 1 hour to find parts and 3 more to replace rear pads. Not worth your time

IF YOU DON'T FEEL LIKE READING ALL OF THIS: LOOK CLOSELY AT WHAT YOU'RE AGREEING TO PAY BEFORE YOU SIGN. I went in and test drove a couple of their used... cars. They have (had) a 2017 Hyundai accent for $8,500 ($8,200 with a discount through my job).... sounds like a decent price even though the car has an accident on the report, 42k miles and it was a rental vehicle. I was told their dealership fee was $899 which is pretty high but I said cool, I'll pay it. Test drive went well. Salesman of course tried to get me into one of their new honda civics, told him no thanks and let's go inside to do paperwork. I was passed along to another salesman because he had made first contact with me on the phone. Fine. This dude started off all nice and whatnot, but when he came back with pricing... what a JOKE! Went from $8,200 to $11,600. Salesman had the ignorance to tell me oh the manager gave you a $300 discount. I immediately checked him and told him no, actually that was because of my employer. All he said was, "oh". There was a fee for the maintenance the dealership had done to the car for around $656. I asked to look at what work was done by them. Salesman told me it was an in house pricing and then said it was retail price. When I got that paperwork the total amount was $565. He also said the price difference was taxes. Uhm what? To add to the xxx aspect... they were charging me for an inspection, fluids, air filter and tire rotation. I asked them ok so what does your dealership fee cover if it doesn't cover this. At that point the salesman went from friendly to defensive. There was also a charge for total loss protection for around $360. I asked why would I pay that if I have to have full coverage insurance that will cover me if it's a total loss. He said it was $3,500 towards another car on their lot (which was a lie, it can be anywhere from $2,500 up to $3,500 depending on the cost of my vehicle). Told him I didn't want that coverage so take it off and he said he couldn't. I told him I wasn't coming back to them for another vehicle regardless and insisted that he take it off. Again he said he couldn't. They were quoting me 5 or 6 hundred for a new tag, but that it would go down. How... does the price for a new tag change... how?? So what you're saying is if I didn't point that out you were probably going to rip me off. Thanks, but no thanks. After adding all these bs fees, the taxes were between 6 and 7 hundred dollars. I told him I wasn't paying that and he said let me go see what I can do. He came back with $11,450. I told him the car has been sitting here since November according to the invoice for the bs work done to the car. Went back and forth some more and asked to speak to the sales manager. Explained what I thought of the situation and he said his boss wouldn't let him take anything off or lower the price of the car to accommodate for all the fees. He personally said, "I know it's a lot fees". Way to point the finger at the big bad owner. I'm guessing they were trying to go home and he said well I hope you have better luck on your car search, maybe in a month the owner will drop the price to $7,500. I told him yeah ok, try maybe 1 or 2 hundred. This owner really needs to take all of his employees to acting classes, because the way they avoid eye contact and can't keep their composure when they're lying is laughable. If you're going to try to scam people at least be good at it. I can't believe people actually sign any contract with them.

BE CAREFUL! We can relate to all the bad experiences with this dealer listed on many portals. They confirm on a price, unnecessary ran credit check (on... record the sales rep and store manager denied they ran anything even after showing credit check report) then added unrecognized charges afterwards and when questioned about those charges, zero response or communication. They quietly double-dealt the vehicle. When we contacted them, they not only denied everything but defended their poor actions and awkward service. Save time and money, Make sure to question their addon charges and improper practices. Positively we found their competitor with open communication and fair practices.

I had to called to look for some new cars and they told me to come to the store and see if I like any car that they would help me choose. Soon as I got... there it just felt welcoming very helpful proving helpful information very patient were able to show me a couple of cars even though I didn’t purchase a car I still recommend going to this dealership to anyone good experience employees are amazing looks of cars to look at well totally be looking at cars there again

Tried to buy a car. They did not work with me on any level. They would not even offer me a test drive. When i asked toto see a new version of their used... car they said it is exaclty the same. When i tried to deal with them the fiance dpeartment was listening in and started to agrue with me over their glass wall. I have never been treated like this in any level of sales in my life. Hire new people in the fiance department.

The manager called immediately after I made my request. They made sure they knew the inventory and reminded me that the vehicle I was looking for was still... available.