Griffin Chevrolet

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
67 lifetime reviews.

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  • 1.0 out of 5
    October 18, 2019

    I had a very horrible experience here. I had been speaking back and forth with a salesman named Stephen Iwen for about 3 weeks. I filled out a credit application... online and saw there ad for a push pull drag offer of $3,100 for your trade and $1,000 down payment match. He told me the ad was no longer running but that his manager would extend the offer for me. They are 57 miles away from me so I made sure to ask all the important questions. We started with a car that I was interested in- the Trax. With the 2019 Trax there was also incentives of $4,250. So the price was around $19k and some change before taxes and title. I was told by this Stephen Iwen that I was approved through GM Finance for this particular vehicle (with a stock number). I drove 57 miles in my very subpar running car with all my documents. 3 people had to take the day off of work so I could go there. I get there and he’s busy closing a deal. I then ask if someone else could help me. 10 minutes later I’m test driving the pre approved/preselected vehicle and I like it. Katherine (new sales person) comes back with totally different numbers. I then give her my emails from Stephen and show her what it is supposed to be. Then about 5 minutes later they tell me I wasn’t approved. I had to drive 57 miles back in this shaky car and waste my day and two others day. When I get home my fiancé calls the finance manager Chris and fills him in on the shady business that’s going on he apologized and said if I come back he will honor the deal. He just needs a verification letter from the new job I’m starting. Bottom line is they didn’t want to honor the incentives with the trade even though they told me prior to my arrival that they would. The salesman lied about the approval or the used car manager lied about the denial because they didn’t want to honor the price. Either way it was all together shady!! I would recommend finding a more honest dealership. It costs me and others hundreds of dollars for their lies.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Brandi and thank you for your feedback. In speaking with our managers, they offered their sincere apologies for the miscommunication. It is neces...sary for us to get verification in writing from your current employer (not emails), in order to secure the financing you needed. Griffin is sorry we were unable to help you with your transportation needs, but wishes you well.

  • 5.0 out of 5
    June 27, 2019

    Alex and the corvette technician are top notch. Service was timely and well done. Highly recommended.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad Alex had everything completed quickly and to your satisfaction! Thanks again for the recommendation, and have an amazing day!

  • April 2, 2017

    They did what I thought would be impossible and put me into the car I've always wanted! The salesman Steven Brandofina and the finance manager Isabel found... me and financed me the perfect car. Both went above and beyond especially for the tough situation I was in and I can't say enough great things about them! I'd highly recommend this dealership !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2019

    Pleasant experience. Accurate assessment of repairs required.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Esperanza for your review of Griffin Chevrolet. We are happy your visit with us was a pleasant one and appreciate the feedback. Please let... us know if there is any more we could do to earn your recommendation of our services. Take care.

  • 5.0 out of 5
    May 8, 2019

    Oil changed quickly and efficiently. Only complaint is that they didn?t reset my level reminder in the vehicle. But when I called they walked me through... the steps.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great feedback! We will take your comments into consideration to improve for the near future. If you have any questions or concerns..., please feel free to reach out to us directly. We sincerely value your business and look forward to your next visit!

  • 5.0 out of 5
    April 26, 2019

    Thanks for being so kind and friendly. I came in at 7 am on a Saturday! The entire car service staff was so friendly and welcoming even at 7 am. I hugged... the car service woman manager on my way out bc I was that happy!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for saying so, Donna. We are here to serve you! And, we so appreciate your kind words and feedback. Griffin Chevy looks forward to welcom...ing you back to our dealership whenever you need vehicle assistance.

  • 5.0 out of 5
    May 29, 2018

    I have been a long-time repeat customer at the Griffin dealership for many years. I would not trust my Cadillac to anyone else. The Service Personnel,... including Carly Brown and Joseph Carini, are the best to work with. They are true professionals and exceed customer satisfaction expectations in each and every way possible. They are definite assets to the Griffin experience. I had some warranty work done on my car, and I added the full service wash and wax to that, knowing that the car would be there a day or two. When I picked up my car, it looked like the day I originally purchased it. "Derrick" had washed and waxed and buffed and shampooed that car back to its original condition. He is also a wonderful asset to the Griffin dealership. I cannot say enough good things about my experience at the Griffin dealership. I always feel like family and they truly care about keeping a satisfied customer. I am a repeat customer there, including routine oil changes, set of tires, etc. I say a big THANK YOU" to all of the Griffin employees who worked on my car. I am truly a satisfied customer; and, again, all of you have exceeded customer satisfaction expectations. It is a pleasure doing business with Griffin. Please let Carly, Joseph, Derrick and all who worked on my car that it truly was a job well done! They get it right the first time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 24, 2018

    My hat is off to Mike, Tim, and Alex. These gentlemen went beyond my expectations today (TH 05-24-18). Not only will I be sending Christmas cards, but... I will be sending "thank yous" on this date as long as I own this car. You guys are the best. And, an extra thank you to Mike for putting up with me thru the process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 12, 2018

    In for service on my car, took forver. And when leaving my steering wheel and shifter were covered in grease, CHICKEN grease my car smells DISGUSTING now.... I

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for your feedback. We sincerely apologize for the state in which your car was returned to you. Our Service Manager at Griffin Ch...evrolet would like to offer you a Basic Plus Detail Package ($129.95 Value) to get your vehicle cleaned up. Please let us know when you are able to come back in, as this would require an appointment. And, again, we are so sorry for the inconvenience.

  • 1.0 out of 5
    May 4, 2018

    I have been in the beginning stages of searching for a new vehicle, my sales person was great but I decided not to purchase from him. Very nice and knows... their product very well and could answer all of my questions, but I felt uncomfortable with the process when I saw military displays in his office which to me is a Political view and statement and has no reason to be displayed in a place of business, I HIGHLY recommend removing it from your dealership as it is very OFFENSIVE to many people and I hope your employees are instructed on what is appropriate and inappropriate in the work place.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 6 found this review helpful. Did you?
    Dealer Response

    Hello: We are disappointed and so sad to hear your comments. Griffin honors the brave citizens of our country who have served in our military. This... includes our salesperson, who joined the US Army at age 18. His office just features a photo of his platoon brothers & sisters and his Army beret, of which he is proud. (Much like other employees who proudly display photos of their family.) We wish you well in your continued search for a vehicle.

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