Hawk Chevrolet Cadillac

Reviews

4.0 out of 5 4.0
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 2, 2018

    Won't make this long but this dealership is racist asked me for 4 forms of ID just to run my credit PLEASE don't shop here . Their customer service... is the worst!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, it is disappointing for us to hear that your experience was anything less than great. When you have an opportunity, please reach out to our Servic...e Manager, Bob Lang, at 815 749 6985 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

  • 1.0 out of 5
    August 27, 2018

    Took my Cadillac in for repair because it was stalling and had a check engine light on. They charged me $168 and told me they could not fix the problem.... Check engine light never went off and car continued to stall. I call ed ask questions and was told, "we will be happy to charge you another $150 and tell you we can not do anything". Rude, disrespectful people. Will never get any more business from me on anyone I know. Dealt with Tracy Walker and Bob Lang. Tracy rude to my wife, Bob rude to me.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact our Customer Experience Manager at 815 749 6985 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • March 9, 2017

    I was in the Market for a Cadillac ATS-V. As I am sure you are aware they are not easy to come by so tracking one down was not easy. Then finding one... that I liked with the features I wanted was even more difficult. I was in the process with another dealer when I called Hawk Cadillac. Mindy took excellent care of me and got me all the features I wanted including the Cadillac Racing Experience. They took care of my financing, shipping and trade in, all while being 500+ miles apart. "|"

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Jonas and thank you for this great review! We're happy to read that you found what you wanted in such a timely manner. Mindy is a great member of ...our team and we're glad that we were able to take care of all your needs. Please remember that we're always here to assist you with any future auto needs! Congrats on the Cadillac ATS-V! Best regards, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com

  • 1.0 out of 5
    July 29, 2018

    Everyone I came in contact was rude. Whenever I asked a question they acted as if I was bothering them. Whatever happened to customer service? I think... that that Hawk has the attitude that they are so big they do care if you never come back so I won't

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... Please reach out to our Customer Experience Manager, Bob Lang at 815 749 6985 at your earliest convenience so we may further assist you in working towards a resolution.

  • 1.0 out of 5
    July 28, 2018

    BUYER BEWARE, RUN DON’T WALK!!! The worst buying experience ever! Extras that are “thrown in” or “added in the price of the vehicle”... are clearly not. When I brought it to the attention of Ed (business manager) that I could clearly see these extras were added in and had become part of the principal balance, he was dismissive, rude, unprofessional and just absolutely horrible. When I asked that the add ons be removed, he said that the payment would be the same. In other words, if you don’t get the add ons they will just xxxxxx around with your interest rate and make it higher so you’re paying the same monthly payment amount. I guess you’re not suppose to pay any attention to the amount financed. This is not what I call transparent but deceptive and dishonest. I’m going to tell anyone who will listen and review site I can find about this experience. Will, the sales manager made an attempt to remedy the situation but it was not in my best interest but theirs. If I know anyone looking for a vehicle I will gladly drive them somewhere else myself. No, I will not reach out to you (Hawk ) and discuss this any further because there is nothing you can do.I’ve said all I’m going to say to you people. You don’t get another chance to make an impression or another opportunity to get my money (this includes maintenance) unless you are going to do an even swap for the 2018 version of my vehicle. Trust me, I won’t be holding my breath. My suggestion to Ed is if he does not like his job or want to listen to your customers when addressing concerns or asking questions then he should look for a new one.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact our Customer Experience Manager, Amy Birmingham at (815) 272-9385 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    May 28, 2018

    I dropped off my vehicle for service. I received a call promptly informing me that my car was ready.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon...!

  • 5.0 out of 5
    April 7, 2018

    James Wolff is the best! Between my husband and I, we’ve purchased 5 cars from James this far.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It is great to hear that James always takes such good care of you! We truly appreciate the continued business over the years, and we're looking forwar...d to your next visit!

  • 5.0 out of 5
    March 21, 2018

    Great experience. Made a uncomfortable situation, comfortable

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • 3.0 out of 5
    March 18, 2018

    Salesman, Brian was exceptional. Very upfront and worked with us for what we needed. Finance department was frustrating. Additional items were added... to our contract that we did not agree on. Ended up having to go back and sign new papers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 16, 2018

    I came to hawk Chevy in Joliet in hopes of trading in my Mitsubishi for a Chevy. Matt Vega helped me through the whole process. I had quite a few questions... which he answered and always found the answer if he didn't know. I got a new Chevy malibu all thanks to Matt. The service here is amazing and everyone is very friendly and inviting. I've already told my family about it and highly recommend Hawk Chevy Joliet. Just ask for Matt.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy to hear that Matt was so helpful in the purchase of your new Malibu! Please don't hesitate to call or stop by if there is ever anything t...hat we can do for you!

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