American Automotive Group

Reviews

3.9 out of 5 3.9
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 6, 2018

    Bill wanted an honest review so here it is. I purchased a used vehicle from American Automotive Group. The vehicle is not the issue. I knew what I purchased... and am still happy with the vehicle itself. The issue I am having is with the quality of the individuals I have dealt with that represent American Automotive Group. I will say that I hate to admit that I have been scammed by this dealership, but I will gladly admit it in the hopes that it will help the future victims of American Automotive Group. My wife and myself were purchasing a vehicle and had decided and agreed on a price. Upon doing paperwork with the salesperson we both noticed that the dealer fees associated with the purchase were in excess of $1,600.00!!! and two of the items "ETCH" & "PULSE" at $300 and $400 were close to half of the total in fees. We immediately before signing questioned the salesperson about these charges that were not even mentioned and only brought to our attention until we were asked to sign.... solely because we caught them....He claimed that American Automotive Group was forced by an outside company/agency to install these items before they were allowed to sell the vehicle. This was the scam. The rep claimed that EVERY SINGLE BODY PART of the vehicle was "etched engraved" to prevent theft and chopping of the vehicle if stolen. Definitely worth it to me if the claim was actually true. Etching consists of physically and permanently carving or stamping ID numbers into a piece of metal. And you can also have SHADOW ID STICKERS installed as a cheaper alternative. Same principle; two completely different things. This is common knowledge. So the "PULSE" item listed at $400 was claimed by the rep to be a kit that was installed that allowed the third break light to pulse to catch the attention of other drivers for safety reasons. That is an expensive "kit" but totally worth it. Right? I take the purchased vehicle to a much more reputable dealer and find out that nothing on the car was actually "ETCHED" as the contract my wife and I signed stated. And not only that but the "PULSE KIT" that was purchased was not located and the third brake light didn't even work at all.. I set up a meeting with Bill and he responded to me in writing that if either of these items weren't installed he would be happy to refund my money. Cool right? So after showing Bill my paperwork in person stating I had paid to have the vehicle "ETCHED" he proceeded to point out stickers on the car and explained to me that this was was AAG considered "ETCHING"....I immediately showed Bill the sales contract stating I had paid $300 for "ETCHING" along side another contradicting contract that stated they had specifically installed "SHADOW ID STICKERS", with the box marked as "ETCHING" completely unchecked......He repeatedly tried to convince me they are the same thing...poor Bill. Once I addressed the unchecked "ETCHING" box on the contract he immediately told me that I must have been asked to sign one of their old contracts by mistake. This was suspiciously convenient...never got to see the difference between the two because my guess is that was a lie...or a verbal admission of guilt. So after all that we find out that the third brake bulb was simply burnt out. AAG installed a new bulb and got it working in the parking lot. And I discovered during this process that this $400 "PULSE KIT" that I had agreed to purchase after details from the salesperson, was nothing more than a simple wiring harness with a circuit board the size of a nickel that retails for around $10 roughly. And a wiring harness is not a "kit" in my opinion. The true "PULSE KITS" sell for around $25....Honest Bill refused to refund any of our money after being confronted with this situation. American Automotive Group is noting more than the best of the best when it comes to the art of conning. Five stars for that. Hopefully we will all get to enjoy this in action with a entertaining response to this review.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    May 11, 2018

    Your cars are not any good my sister Nancy Smith bought an Audi from them smoking as soon as she got home she took it back the next day they kept having... people work on it not knowing what they’re doing long story short she had the car three months didn’t get to drive it three weeks they wouldn’t give her her money back they said she had to get another car and deducted three thousand from what she paid and one thousand off her warranty got another car from them in September it’s may she haven’t drove it a full month without it going back to shop got a billl for two thousand today they’re fake news don’t waist your money THEIR CARS ARE LEMONS

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 16, 2018

    MR. CHARLES ST. JOHN , SALES ASSOC. @ AMERICAN AUTOMOTIVE GROUP LOCATED ON CHARLOTTE HWY., MOORESVILLE, NC, WAS MY SALES ASSOCIATE IN THE PURCHASE OF MY... USED JEEP LIBERTY. HE WAS VERY KNOWLEDGEABLE AND COURTEOUS IN THE PROCESS OF THE PURCHASING OF THIS VEHICLE. HE WAS NOT AT ALL "PUSHY" AS MANY SALESMEN CAN BE. HE WORKED WITH US IN EVERY STEP OF THE WAY (CREDIT, DOWN PAYMENT, TITLE & REGISTRATION INFO., ETC.) THIS WILL BE OUR 7TH JEEP THAT MYSELF AND SPOUSE HAVE OWNED OVER THE MANY YEARS. WE ALSO MET THE OWNER, JIM, WHO WAS VERY PLEASANT. THANK YOU, CHARLES, FOR MAKING OUR EXPERIENCE "WORRY-FREE" IN THE PURCHASE OF OUR VEHICLE.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 29, 2017

    I thought the service was great The dealer took time to explain and went over everything with us before we left. Answered all the question we had ... Would recommend them to my friends

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    November 27, 2017

    I was looking for a bigger car for me and my child I got it the next day after test driving Bryant was great with helping me getting my car traded in and... putting me in the truck I wanted

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 13, 2017

    I just bought a 2014 Infiniti Q60S from AAG. I was impressed with the service as soon as I walked thru the front door. Jim and Brian's customer centricity... was OUTSTANDING! They both went above and beyond to ensure I was taken care of during my visit. I would highly recommend you check these guys out if you see a car on their lot that catches your eye.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 13, 2016

    Just bought my car from Bill at AAG. Best customer service I have ever experienced when buying a vehicle. No pressure and since I had to take a 4 hour... drive to get my car, they waited for me and treated me with upmost respect. Got a great deal on my dream car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 15, 2016

    Very professional and Easy to work with. Awesome experience.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?