American Automotive Group

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 3, 2020

    I’ve been in this world for 41 years in that after my time in the military I wanted a profession that would allow me to be straight and honest, therefore... I became a Police Officer. Been in law enforcement for 18 yrs now and I love it. What annoys me as a man, veteran and cop is when people try to take hard earned money from hard working people. Just 6/1 my wife (school teacher) showed an interest in a Acura MDX and American Automotive Group in Mooresville N.C she called inquired and we pondered on the vehicle…the next morning Jim the owner called her at 830ish and knocked 800.00 off the price we said sold… send the information over, we had already secured financing. Then we agreed to meet at Cabela’s in fort Mill SC. Jim stated he’ll call us when the paperwork was ready to go. For several hours we was back and forth and we disregard the little details that later added up. Such as the vehicle had a 299.00 E.T.C cost, so we began to research what it was and long story short it’s anti theft mechanism that actually optional but Jim stated it was mandatory, per n.c law. Research proved that was a lie and if a dealer force you into it the dealership should be sent to the attorney general office. Once advise of that he backed that cost out. Like previously stated I’m a cop stolen vehicles are my thing….When a vehicles stolen the VIN is entered into ncic and that vehicle is flagged by law enforcement through the entire USA. Once the price is worked out they tried to add north Carolina taxes into a vehicle which was being registered in South Carolina and proclaim to back the cost out and move it into the cost of the vehicle, the wife caught that and made them add SC fee vs NC which is cheaper. This ruled it up to incompleteness…. The straw that broke the Camel back after the numbers was ran they called us 6 hrs later and stated were ready. Anyone who financed through usaa knows it only takes an HR to buy a car, I’ve brought 3 took less than an HR on all of them. We get a call from John employee of the dealership stating we here, we stated we 30 mins out, we got there no John. We called he come barreling around the corner and as the car approached I clearly see damages to the front hood as well as the left bumper poked out. I stated to John this was not in the pictures and showed it to him, they took angled photos that would not show blemishes, we called the owner “Jim” he’s in a meeting… mind u as I’m cursing like no body’s business John stated he took the pictures, that’s what he do. So I asked why didn’t Jim tell us this was damages on the car he (John) then stated you getting the car so cheap you can fix it with the difference. I spent 29k on a used car it should be flawless. I work hard for my money and honest money come rather slower and harder than fast. So the detective in me kicks in and I see John texting like a mad man, but we on hold for Jim because he’s in a “meeting” so in jump into John and find out he’s talk to Jim. Lastly I got my loan paperwork from John ripped then threw them in the back of my car and drove off. I left there went to echo auto sales got the same vehicle for 2k less 5 yr aftermarket warranty and walked in the dealership at 4 and left by 515. My sales person name was ty amazing young man. Finally the dealer fee at American Automotive Group was the highest we ran across in N.C look around. I have no reason to lie. A person is only as good as his/her word, they provided deceptive pictures, attempted to force us into cost that was optional, lie about being in meeting instead of facing the conversation with a pissed consumer, I also have screen shots of the pictures on the website and up close pictures of the ones taken from the pointless ride to meet American Automotive Group. How I’m going to handle this well I’m gonna report it to the attorney general office, better business bureau and usaa to include posting this on every social media platforms I can find. After looking at the reviews later look the na

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 14, 2019

    We purchased a vehicle here and they did not disclose the truck had 2 accidents. Do not accept there carsforsale.com vehicle history report it’s not accurate!... Ask for a Carfax if they say their “system is down” run people run!!! Not only check engine light came in the next day and it’s gonna cost $1,200-$1400 to fix a ECM and that’s not counting labor and other issues they found. Plus they sold us a truck that had a safety recall that still wasn’t fixed! Owner is a lier do not fall for this trap! They refused to give us our trade back and cancel the deal. Was told there was nothing they can do! Seeing legal actions now!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 1.0 out of 5
    June 6, 2018

    Bill wanted an honest review so here it is. I purchased a used vehicle from American Automotive Group. The vehicle is not the issue. I knew what I purchased... and am still happy with the vehicle itself. The issue I am having is with the quality of the individuals I have dealt with that represent American Automotive Group. I will say that I hate to admit that I have been scammed by this dealership, but I will gladly admit it in the hopes that it will help the future victims of American Automotive Group. My wife and myself were purchasing a vehicle and had decided and agreed on a price. Upon doing paperwork with the salesperson we both noticed that the dealer fees associated with the purchase were in excess of $1,600.00!!! and two of the items "ETCH" & "PULSE" at $300 and $400 were close to half of the total in fees. We immediately before signing questioned the salesperson about these charges that were not even mentioned and only brought to our attention until we were asked to sign.... solely because we caught them....He claimed that American Automotive Group was forced by an outside company/agency to install these items before they were allowed to sell the vehicle. This was the scam. The rep claimed that EVERY SINGLE BODY PART of the vehicle was "etched engraved" to prevent theft and chopping of the vehicle if stolen. Definitely worth it to me if the claim was actually true. Etching consists of physically and permanently carving or stamping ID numbers into a piece of metal. And you can also have SHADOW ID STICKERS installed as a cheaper alternative. Same principle; two completely different things. This is common knowledge. So the "PULSE" item listed at $400 was claimed by the rep to be a kit that was installed that allowed the third break light to pulse to catch the attention of other drivers for safety reasons. That is an expensive "kit" but totally worth it. Right? I take the purchased vehicle to a much more reputable dealer and find out that nothing on the car was actually "ETCHED" as the contract my wife and I signed stated. And not only that but the "PULSE KIT" that was purchased was not located and the third brake light didn't even work at all.. I set up a meeting with Bill and he responded to me in writing that if either of these items weren't installed he would be happy to refund my money. Cool right? So after showing Bill my paperwork in person stating I had paid to have the vehicle "ETCHED" he proceeded to point out stickers on the car and explained to me that this was was AAG considered "ETCHING"....I immediately showed Bill the sales contract stating I had paid $300 for "ETCHING" along side another contradicting contract that stated they had specifically installed "SHADOW ID STICKERS", with the box marked as "ETCHING" completely unchecked......He repeatedly tried to convince me they are the same thing...poor Bill. Once I addressed the unchecked "ETCHING" box on the contract he immediately told me that I must have been asked to sign one of their old contracts by mistake. This was suspiciously convenient...never got to see the difference between the two because my guess is that was a lie...or a verbal admission of guilt. So after all that we find out that the third brake bulb was simply burnt out. AAG installed a new bulb and got it working in the parking lot. And I discovered during this process that this $400 "PULSE KIT" that I had agreed to purchase after details from the salesperson, was nothing more than a simple wiring harness with a circuit board the size of a nickel that retails for around $10 roughly. And a wiring harness is not a "kit" in my opinion. The true "PULSE KITS" sell for around $25....Honest Bill refused to refund any of our money after being confronted with this situation. American Automotive Group is noting more than the best of the best when it comes to the art of conning. Five stars for that. Hopefully we will all get to enjoy this in action with a entertaining response to this review.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    10 people out of 10 found this review helpful. Did you?
  • 1.0 out of 5
    May 11, 2018

    Your cars are not any good my sister Nancy Smith bought an Audi from them smoking as soon as she got home she took it back the next day they kept having... people work on it not knowing what they’re doing long story short she had the car three months didn’t get to drive it three weeks they wouldn’t give her her money back they said she had to get another car and deducted three thousand from what she paid and one thousand off her warranty got another car from them in September it’s may she haven’t drove it a full month without it going back to shop got a billl for two thousand today they’re fake news don’t waist your money THEIR CARS ARE LEMONS

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
  • 5.0 out of 5
    February 16, 2018

    MR. CHARLES ST. JOHN , SALES ASSOC. @ AMERICAN AUTOMOTIVE GROUP LOCATED ON CHARLOTTE HWY., MOORESVILLE, NC, WAS MY SALES ASSOCIATE IN THE PURCHASE OF MY... USED JEEP LIBERTY. HE WAS VERY KNOWLEDGEABLE AND COURTEOUS IN THE PROCESS OF THE PURCHASING OF THIS VEHICLE. HE WAS NOT AT ALL "PUSHY" AS MANY SALESMEN CAN BE. HE WORKED WITH US IN EVERY STEP OF THE WAY (CREDIT, DOWN PAYMENT, TITLE & REGISTRATION INFO., ETC.) THIS WILL BE OUR 7TH JEEP THAT MYSELF AND SPOUSE HAVE OWNED OVER THE MANY YEARS. WE ALSO MET THE OWNER, JIM, WHO WAS VERY PLEASANT. THANK YOU, CHARLES, FOR MAKING OUR EXPERIENCE "WORRY-FREE" IN THE PURCHASE OF OUR VEHICLE.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2017

    I thought the service was great The dealer took time to explain and went over everything with us before we left. Answered all the question we had ... Would recommend them to my friends

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 27, 2017

    I was looking for a bigger car for me and my child I got it the next day after test driving Bryant was great with helping me getting my car traded in and... putting me in the truck I wanted

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2017

    I just bought a 2014 Infiniti Q60S from AAG. I was impressed with the service as soon as I walked thru the front door. Jim and Brian's customer centricity... was OUTSTANDING! They both went above and beyond to ensure I was taken care of during my visit. I would highly recommend you check these guys out if you see a car on their lot that catches your eye.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 13, 2016

    Just bought my car from Bill at AAG. Best customer service I have ever experienced when buying a vehicle. No pressure and since I had to take a 4 hour... drive to get my car, they waited for me and treated me with upmost respect. Got a great deal on my dream car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 15, 2016

    Very professional and Easy to work with. Awesome experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?