Read reviews that mention:
This dealer overcharged me for TT&L and won't return the difference. They also arranged shipping for the vehicle to Dallas. It was lost for 3 days and... I finally had to track it down myself. Then my temporary tag expired and they promised to track down my registration paperwork and get me a new temporary tag--that never happened. I finally had to call and speak with the the GM Mike Dillon, that was no help, so I demanded they let me contact the service they use for registration. It took me 3 days to straighten it out including several trips to my local DMV office and time missing work. Did I mention the vehicle was not as described when it arrived? Maybe perfect in Manhattan is different than in Dallas.
Had a great experience at this dealership. Everyone is friendly and they will work with you with out any xxxxxxxxx. Showroom itself is clean and airy.... All the staff members are welcoming in nature.
Four years ago, we bought our car that comes with the Safe and Sound 5 years warranty at the Manhattan dealer. At our 4th year routine service appointment,... the adviser wanted to charge us for a list of services including oil change. Even with our prompting, he refused to check the plan for what should be covered by the warranty. Even after we scanned and texted him the brochure, he still had no idea on how to proceed without his manager. At the end, even though he realized that he had made a mistake and had overlooked, he never apologized. This location just opened. The plumbing wasn't even working in the bathroom, but that doesn't concern us. If this is the attitude and service we will be getting for the future, we will definitely think twice when it's time to get a new car.
I had a terrible experience with delivery of my car by Volvo Care. At the start of the week, I get a call from sales person saying that have my car and... he scheduled an appointment for Friday. At Friday I come to dealer but documents were not ready and nobody notified me that delivery not happening. As result, my plans for a weekend was almost ruined and I have to get a rental car at an expensive price to support already scheduled activities. Today is Monday and I expected to somebody get back to me to have a car delivered, but they not care about the abandoned customer at all.
Great service from Luis Garcia. I recommend this dealership and salesman to anyone looking for the right car. They were very professional and made sure... I was provided with any information I needed.
The sales person we worked with, Manny, was excellent. Not pushy, explained the process was patient even though we were there late on a Friday. When... we got the car home and noticed a small issue with the rear window they said bring it and the service department would fix it. Great car buying experience.
Manny was terrific. I came in he worked quickly gave me a fair price had the car ready in a very short period of time. He was professional and competent... and it was a pleasure to work with him
I recently leased an XC 90 from Manny - he was really helpful, explained the different financial options well, took us through all the features of the... car and helped us find the right model for our requirements and budget. Thanks a lot for the great service.
Manny was very helpful and a lot of detailed information. Was overall very transparent, and gave me a fair price. A great experience for me.
Manny was very helpful and friendly, he shared his insights to make this car shopping as easy and smooth as possible. I would recommend him to others!