[{"id":384738,"personPtyId":31548163,"firstName":"Amir","lastName":"Sari","titleText":"Business Manager","emailTxt":"ASARI@EXPERIENCEAUTOGROUP.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/03284e5fb96a.jpg","drDealerId":105857,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":384736,"personPtyId":31130711,"firstName":"Luis","lastName":"Garcia","titleText":"Sales Consultant","shortBioText":"Luis brings over 10 years of experience to Volvo Cars of Manhattan. He is Volvo Certified and really loves helping customers find the vehicle that is right for them. Luis is very impressed with the direction Volvo is headed for the future and is excited for his customers to be a part of that! When he is not here at the dealership, he is working on his own cars and motorcycles. His favorite type of motorcycle are sport style bikes. Come check out your next vehicle with Luis, he is looking forward to earning your business.","emailTxt":"LGARCIA@EXPERIENCEAUTOGROUP.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1167609600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384711,"personPtyId":31130706,"firstName":"Manny","lastName":"Reinat","titleText":"Sales Consultant","shortBioText":"Manny has three years of experience in the Automotive industry and 1.5 years at Volvo. He is Volvo Certified and is equipped to answer all your Volvo questions. On his days off you can find him on the golf course. He excels when it comes to providing a top notch customer experience and looks forward to working with you!","emailTxt":"MREINAT@EXPERIENCEAUTOGROUP.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/14da48339095.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1414800000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372979,"personPtyId":31130053,"firstName":"Michael","lastName":"Dillon","titleText":"General Manager","shortBioText":"With over 10 years experience in the automotive industry, Michael is knowledgeable and is confident with helping all customers with their vehicle needs. As the GM here at Volvo of Manhattan, he is dedicated to ensuring his sales team is friendly and always providing the best Customer service.","emailTxt":"mdillon@experienceautogroup.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/f3eb4eafd6fb.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1191196800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":425803,"personPtyId":31332764,"firstName":"Eduardo","lastName":"Baptista","titleText":"Sales Specialist","emailTxt":"Ebaptista@experienceautogroup.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105857,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384709,"personPtyId":31329092,"firstName":"Rob","lastName":"Charles","titleText":"Sales Consultant","shortBioText":"","emailTxt":"RCHARLES@EXPERIENCEAUTOGROUP.COM","combinedEmpAvgRatingNbr":3.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/3ca6a3438524.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":427991,"personPtyId":31552865,"firstName":"William","lastName":"MacKeigan","titleText":"Service Manager","shortBioText":"With over 18 years in the automobile industry, I provide a wealth of knowledge and expertise in all aspects of the fixed operations. I am able to meet and handle the high demand of quality service expected by my clients. I love cars and always have however I love interacting with people and clients in general even more. I enjoy meeting someone for the first time and establishing rapport almost immediately. I am always open to learning something new each day. I firmly believe that there is always something to be taken and learned from each day, situation, conversation and person that I come in contact with.","emailTxt":"wmackeigan@experienceautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"901929600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":384739,"personPtyId":31131050,"firstName":"Nelson","lastName":"Guerrero","titleText":"General Manager of Operations","emailTxt":"NGUERRERO@EXPERIENCEAUTOGROUP.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105857,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":384712,"personPtyId":31328431,"firstName":"Jeffrey","lastName":"Garcia","titleText":"Sales Consultant","shortBioText":"Jeffrey has been an automotive professional for 8 years, and made the switch over to Volvo this year because he believes the brand is \"something he can stand behind\". He is passionate about safety and all Volvo represents. When he is not here at the dealership he can be found on the golf course, or spending time with his family. As a family man, Jeffrey is excited to help your family get into the best vehicle for your needs!","emailTxt":"JGARCIA@EXPERIENCEAUTOGROUP.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dd81a551eaf3.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1257033600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":462405,"personPtyId":34904684,"firstName":"Natia","lastName":"Bibilauri","titleText":"Sales Consultant","shortBioText":"With over 10 years experience in sales, hospitality and tourism, Natia has recently come to the automotive industry. She is excited to have a career shift, and work with customers while they search for the perfect vehicle. \r\n\r\nOriginally from Georgia, she is able to assist English, Russian, and Georgian speaking customers. Her top priority is to help you feel comfortable through the sometimes stressful process of buying a vehicle.\r\n\r\nNatia enjoys traveling and sight seeing. Her favorite pastime, when she is not here at the dealership is touring museums. Come see Natia for your next vehicle as she can't wait to help you navigate your way to your new car!","emailTxt":"Nbibilauri@experienceautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/53bd13a7b45a.jpg","drDealerId":105857,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476756,"personPtyId":36956690,"firstName":"Jose","lastName":"Monteagudo","titleText":"Sales Consultant","shortBioText":"A California Native! I\u001ave been in the Automotive industry for 6 years now. I spent 3 yrs with Bmw and 3 yrs with Audi. I\u001ave made forays into Management but I realized my passion is working directly with people. I Currently work at Volvo manhattan. I enjoy being around people and guiding people through the purchase process. We all know buying a car can be a pain. I make it a point to make the process as transparent and seamless as possible. I Look forward to helping you on your vehicle purchase.","emailTxt":"Jmonteagudo@experienceautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2c62d7810a7e.jpg","drDealerId":105857,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1335830400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476758,"personPtyId":36957200,"firstName":"Andrew","lastName":"Tzoumas","titleText":"Sales Consultant","shortBioText":"","emailTxt":"Atzoumas@experienceautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e5a53313303b.jpg","drDealerId":105857,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476761,"personPtyId":36956763,"firstName":"Timur","lastName":"Ashirov","titleText":"Sales Consultant","emailTxt":"Tashirov@experienceautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105857,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Volvo Cars Manhattan

Reviews

4.6 out of 5 4.6
155 lifetime reviews. Includes reviews of Volvo Cars Manhattan from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    August 11, 2018

    This dealer overcharged me for TT&L and won't return the difference. They also arranged shipping for the vehicle to Dallas. It was lost for 3 days and... I finally had to track it down myself. Then my temporary tag expired and they promised to track down my registration paperwork and get me a new temporary tag--that never happened. I finally had to call and speak with the the GM Mike Dillon, that was no help, so I demanded they let me contact the service they use for registration. It took me 3 days to straighten it out including several trips to my local DMV office and time missing work. Did I mention the vehicle was not as described when it arrived? Maybe perfect in Manhattan is different than in Dallas.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amir Sari

    Business Manager

    (4.8) 43 reviews

    Michael Dillon

    General Manager

    (4.4) 18 reviews

    Eduardo Baptista

    Sales Specialist

    (4.2) 6 reviews

  • 5.0 out of 5
    August 6, 2018

    Had a great experience at this dealership. Everyone is friendly and they will work with you with out any xxxxxxxxx. Showroom itself is clean and airy.... All the staff members are welcoming in nature.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 24, 2018

    Four years ago, we bought our car that comes with the Safe and Sound 5 years warranty at the Manhattan dealer. At our 4th year routine service appointment,... the adviser wanted to charge us for a list of services including oil change. Even with our prompting, he refused to check the plan for what should be covered by the warranty. Even after we scanned and texted him the brochure, he still had no idea on how to proceed without his manager. At the end, even though he realized that he had made a mistake and had overlooked, he never apologized. This location just opened. The plumbing wasn't even working in the bathroom, but that doesn't concern us. If this is the attitude and service we will be getting for the future, we will definitely think twice when it's time to get a new car.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 2, 2018

    I had a terrible experience with delivery of my car by Volvo Care. At the start of the week, I get a call from sales person saying that have my car and... he scheduled an appointment for Friday. At Friday I come to dealer but documents were not ready and nobody notified me that delivery not happening. As result, my plans for a weekend was almost ruined and I have to get a rental car at an expensive price to support already scheduled activities. Today is Monday and I expected to somebody get back to me to have a car delivered, but they not care about the abandoned customer at all.

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    1.0 out of 5
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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Charles

    Sales Consultant

    (3.4) 5 reviews

  • 5.0 out of 5
    June 26, 2018

    Great service from Luis Garcia. I recommend this dealership and salesman to anyone looking for the right car. They were very professional and made sure... I was provided with any information I needed.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Luis Garcia

    Sales Consultant

    (4.8) 37 reviews

  • 4.8 out of 5
    June 15, 2018

    The sales person we worked with, Manny, was excellent. Not pushy, explained the process was patient even though we were there late on a Friday. When... we got the car home and noticed a small issue with the rear window they said bring it and the service department would fix it. Great car buying experience.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Manny Reinat

    Sales Consultant

    (4.8) 29 reviews

  • 5.0 out of 5
    June 4, 2018

    Manny was terrific. I came in he worked quickly gave me a fair price had the car ready in a very short period of time. He was professional and competent... and it was a pleasure to work with him

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amir Sari

    Business Manager

    (4.8) 43 reviews

    Manny Reinat

    Sales Consultant

    (4.8) 29 reviews

  • 5.0 out of 5
    June 2, 2018

    I recently leased an XC 90 from Manny - he was really helpful, explained the different financial options well, took us through all the features of the... car and helped us find the right model for our requirements and budget. Thanks a lot for the great service.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Manny Reinat

    Sales Consultant

    (4.8) 29 reviews

  • 5.0 out of 5
    May 12, 2018

    Manny was very helpful and a lot of detailed information. Was overall very transparent, and gave me a fair price. A great experience for me.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Manny Reinat

    Sales Consultant

    (4.8) 29 reviews

  • 5.0 out of 5
    May 5, 2018

    Manny was very helpful and friendly, he shared his insights to make this car shopping as easy and smooth as possible. I would recommend him to others!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amir Sari

    Business Manager

    (4.8) 43 reviews

    Manny Reinat

    Sales Consultant

    (4.8) 29 reviews

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