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Acura of Honolulu

(1,001 reviews)
Visit Acura of Honolulu
Sales hours: 9:00am to 6:00pm
Service hours: 6:30am to 5:30pm
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Sales Service
Monday 9:00am–6:00pm 6:30am–5:30pm
Tuesday 9:00am–6:00pm 6:30am–5:30pm
Wednesday 9:00am–6:00pm 6:30am–5:30pm
Thursday 9:00am–6:00pm 6:30am–5:30pm
Friday 9:00am–6:00pm 6:30am–5:30pm
Saturday 9:00pm–6:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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New (808) 458-0792 (808) 458-0792
Used (808) 458-0807 (808) 458-0807
Service (808) 458-0813 (808) 458-0813

Inventory

See all 181 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2015.
Our goal at Acura of Honolulu is to ensure that you have a successful and enjoyable car-buying experience. Whether you're searching for a new or used vehicle we are ready to assist!

Our service department is staffed with trained technicians who know and understand your vehicle inside and out. Because we want your vehicle repaired right the first time we use only certified Acura parts.

So come visit us at 3251 N Nimitz Highway - we look forward to serving you!

Service center

Phone number (808) 458-0813

Service hours

Monday
6:30am–5:30pm
Tuesday
6:30am–5:30pm
Wednesday
6:30am–5:30pm
Thursday
6:30am–5:30pm
Friday
6:30am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Honolulu from DealerRater.

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This guy has VERY Excellent service.

This guy has VERY Excellent service. Very kind and worked on my car fast and efficiently.

This guy has VERY Excellent service.

This guy has VERY Excellent service. Very kind and worked on my car fast and efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nelson, it was our pleasure to assist you. Thank you from all of us here at Acura of Honolulu!

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Mr. Furtado was very knowledgeable in explaining what was

Mr. Furtado was very knowledgeable in explaining what was going on with my vehicle and he directed me on what I needed his assistance was awesome.

Mr. Furtado was very knowledgeable in explaining what was

Mr. Furtado was very knowledgeable in explaining what was going on with my vehicle and he directed me on what I needed his assistance was awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Byron, we're delighted to hear that Mr. Furtado provided you with such knowledgeable assistance at Acura of Honolulu! Thank you for sharing your experience with us.

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I have owed by 2010 MDX for 15 years and Paul Furtado,

I have owed by 2010 MDX for 15 years and Paul Furtado, has been my Advisor or for all those years. Superior service with a warm, caring and knowledgeable person every time I come in to service my car. The best!

I have owed by 2010 MDX for 15 years and Paul Furtado,

I have owed by 2010 MDX for 15 years and Paul Furtado, has been my Advisor or for all those years. Superior service with a warm, caring and knowledgeable person every time I come in to service my car. The best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cindy, thank you for your loyalty and kind words about Paul! We're delighted to know that Acura of Honolulu has consistently provided superior service over the years. We look forward to continuing this tradition with you!

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Paul Furtado did an excellent job when I brought in my

Paul Furtado did an excellent job when I brought in my Acura for maintenance and overall safety performance

Paul Furtado did an excellent job when I brought in my

Paul Furtado did an excellent job when I brought in my Acura for maintenance and overall safety performance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Paul provided excellent service during your maintenance visit at Acura of Honolulu. Thank you for sharing your experience with us!

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Paul Furtado has been my service writer for over 2

Paul Furtado has been my service writer for over 2 decades, wouldn’t see any one else, I always take my cars to Acura of Honolulu, I trust him in all the service recommendations needed for my 02’ MDX, Paul also take care of my sons TL too.

Paul Furtado has been my service writer for over 2

Paul Furtado has been my service writer for over 2 decades, wouldn’t see any one else, I always take my cars to Acura of Honolulu, I trust him in all the service recommendations needed for my 02’ MDX, Paul also take care of my sons TL too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and trust in Acura of Honolulu over the years! We're delighted to hear that Paul has consistently provided excellent service for both your MDX and your son's TL. We look forward to continuing to serve you in the future!

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Service was excellent and explained everything.

Service was excellent and explained everything. I would recommended to my friends. Paul Furtado is great service advisor. GREAT JOB!

Service was excellent and explained everything.

Service was excellent and explained everything. I would recommended to my friends. Paul Furtado is great service advisor. GREAT JOB!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that you had an excellent experience with Paul and the team at Acura of Honolulu! Thank you for recommending us, and we look forward to serving your friends as well.

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This has been the worst car purchase I have ever done.

This has been the worst car purchase I have ever done. I purchased an electric car 2 months ago, and I am still dealing with finalizing the process. I was supposed to get some papers to get a tax credit. This took emails that weren't replied, expecting call-backs that never happened, so it took a lot of pushing around at every stage of the process. So let's say I had to do the whole routine twice. Once you buy the car it is hard to get a hold of the people you need. Then I realized also that they had written my email with 0% accuracy. The only thing they got right was .com I was told I would get the registration in about a month. It has been 2 months and nothing. After calling the DMV, I am told the car is still registered in their name. When I contacted them, I am told to give my number for a call-back but I decide to wait, because I know they do not return calls (Aldi the person you talk to at first gives you a whatever answer that does not answer the question, so they just do the Karen for you and get you the manager). When talking to the manager, he tells me they had just finished transferring the car from the first owner to them, that the car's safety is expired, so I need to bring it so I can get an expired safety so they can begin the process. Since I am going there I ask if they can check a leaky tire and to do it although the warranty expired a month ago, and they agree (it looked like they knew about the problem because without saying anything the service guy already knew what tire it was). I decided to write this review because I have been here for over 2 hours and I am still waiting. I don't speak hawaiian, but Aikahi (they offer the Aikahi experience) has got to mean s#$%^tty

This has been the worst car purchase I have ever done.

This has been the worst car purchase I have ever done. I purchased an electric car 2 months ago, and I am still dealing with finalizing the process. I was supposed to get some papers to get a tax credit. This took emails that weren't replied, expecting call-backs that never happened, so it took a lot of pushing around at every stage of the process. So let's say I had to do the whole routine twice. Once you buy the car it is hard to get a hold of the people you need. Then I realized also that they had written my email with 0% accuracy. The only thing they got right was .com I was told I would get the registration in about a month. It has been 2 months and nothing. After calling the DMV, I am told the car is still registered in their name. When I contacted them, I am told to give my number for a call-back but I decide to wait, because I know they do not return calls (Aldi the person you talk to at first gives you a whatever answer that does not answer the question, so they just do the Karen for you and get you the manager). When talking to the manager, he tells me they had just finished transferring the car from the first owner to them, that the car's safety is expired, so I need to bring it so I can get an expired safety so they can begin the process. Since I am going there I ask if they can check a leaky tire and to do it although the warranty expired a month ago, and they agree (it looked like they knew about the problem because without saying anything the service guy already knew what tire it was). I decided to write this review because I have been here for over 2 hours and I am still waiting. I don't speak hawaiian, but Aikahi (they offer the Aikahi experience) has got to mean s#$%^tty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Amelia, I regret to hear about your frustrating experience. It sounds like we've fallen short in several areas and I apologize for the inconvenience caused. Please reach out directly so we can address these issues more effectively. Thank you, Sean Hamic - General Sales Manager

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*Kodee Taong (Sales) is an exceptional sales

*Kodee Taong (Sales) is an exceptional sales representative! She is very knowledgeable of the entire Acura line up of vehicles and their features. No pressure sales, patient and no pretense of knowing how to provide excellent customer service! Kodee confirmed that gender no longer determines what kind of attitude or professionalism you receive when walking into a car dealership! And wait until you meet the rest of the team (Matt Bonder) who makes your sales transaction smooth and easy! You've definitely convinced me that it was worth it to give Lithia Corp another opportunity to transform me to become a happy, satisfied and most IMPRESSED return customer! Mahalo Kodee & Matt! Love you guys at Acura of Honolulu!

*Kodee Taong (Sales) is an exceptional sales

*Kodee Taong (Sales) is an exceptional sales representative! She is very knowledgeable of the entire Acura line up of vehicles and their features. No pressure sales, patient and no pretense of knowing how to provide excellent customer service! Kodee confirmed that gender no longer determines what kind of attitude or professionalism you receive when walking into a car dealership! And wait until you meet the rest of the team (Matt Bonder) who makes your sales transaction smooth and easy! You've definitely convinced me that it was worth it to give Lithia Corp another opportunity to transform me to become a happy, satisfied and most IMPRESSED return customer! Mahalo Kodee & Matt! Love you guys at Acura of Honolulu!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such a detailed and positive review! It's so great to hear that Kodee and Matt provided exceptional service at Acura of Honolulu. It's wonderful knowing our team made your experience smooth, easy, and impressive. Mahalo for giving Lithia another chance; we look forward to serving you again!

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having a nice and modern customer waiting area with wifi,

having a nice and modern customer waiting area with wifi, so i am able to get work done while waiting.

having a nice and modern customer waiting area with wifi,

having a nice and modern customer waiting area with wifi, so i am able to get work done while waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Greg, we're glad to hear you enjoyed our modern customer waiting area at Acura of Honolulu. Thanks for the positive feedback! We'll see you next time!

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Not only what was asked to do, but more thorough checks

Not only what was asked to do, but more thorough checks are done routinely whenever my vehicle is taken in for service.

Not only what was asked to do, but more thorough checks

Not only what was asked to do, but more thorough checks are done routinely whenever my vehicle is taken in for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lisa, we're glad to hear that our team at Acura of Honolulu goes above and beyond with thorough checks during your service visits. Thanks for sharing, our team looks forward to seeing you again!

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