Reviews
This guy has VERY Excellent service.
This guy has VERY Excellent service. Very kind and worked on my car fast and efficiently.
This guy has VERY Excellent service.
This guy has VERY Excellent service. Very kind and worked on my car fast and efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nelson, it was our pleasure to assist you. Thank you from all of us here at Acura of Honolulu!
Mr. Furtado was very knowledgeable in explaining what was
Mr. Furtado was very knowledgeable in explaining what was going on with my vehicle and he directed me on what I needed his assistance was awesome.
Mr. Furtado was very knowledgeable in explaining what was
Mr. Furtado was very knowledgeable in explaining what was going on with my vehicle and he directed me on what I needed his assistance was awesome.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Byron, we're delighted to hear that Mr. Furtado provided you with such knowledgeable assistance at Acura of Honolulu! Thank you for sharing your experience with us.
I have owed by 2010 MDX for 15 years and Paul Furtado,
I have owed by 2010 MDX for 15 years and Paul Furtado, has been my Advisor or for all those years. Superior service with a warm, caring and knowledgeable person every time I come in to service my car. The best!
I have owed by 2010 MDX for 15 years and Paul Furtado,
I have owed by 2010 MDX for 15 years and Paul Furtado, has been my Advisor or for all those years. Superior service with a warm, caring and knowledgeable person every time I come in to service my car. The best!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cindy, thank you for your loyalty and kind words about Paul! We're delighted to know that Acura of Honolulu has consistently provided superior service over the years. We look forward to continuing this tradition with you!
Paul Furtado did an excellent job when I brought in my
Paul Furtado did an excellent job when I brought in my Acura for maintenance and overall safety performance
Paul Furtado did an excellent job when I brought in my
Paul Furtado did an excellent job when I brought in my Acura for maintenance and overall safety performance
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Paul provided excellent service during your maintenance visit at Acura of Honolulu. Thank you for sharing your experience with us!
Paul Furtado has been my service writer for over 2
Paul Furtado has been my service writer for over 2 decades, wouldn’t see any one else, I always take my cars to Acura of Honolulu, I trust him in all the service recommendations needed for my 02’ MDX, Paul also take care of my sons TL too.
Paul Furtado has been my service writer for over 2
Paul Furtado has been my service writer for over 2 decades, wouldn’t see any one else, I always take my cars to Acura of Honolulu, I trust him in all the service recommendations needed for my 02’ MDX, Paul also take care of my sons TL too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and trust in Acura of Honolulu over the years! We're delighted to hear that Paul has consistently provided excellent service for both your MDX and your son's TL. We look forward to continuing to serve you in the future!
Service was excellent and explained everything.
Service was excellent and explained everything. I would recommended to my friends. Paul Furtado is great service advisor. GREAT JOB!
Service was excellent and explained everything.
Service was excellent and explained everything. I would recommended to my friends. Paul Furtado is great service advisor. GREAT JOB!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that you had an excellent experience with Paul and the team at Acura of Honolulu! Thank you for recommending us, and we look forward to serving your friends as well.
This has been the worst car purchase I have ever done.
This has been the worst car purchase I have ever done. I purchased an electric car 2 months ago, and I am still dealing with finalizing the process. I was supposed to get some papers to get a tax credit. This took emails that weren't replied, expecting call-backs that never happened, so it took a lot of pushing around at every stage of the process. So let's say I had to do the whole routine twice. Once you buy the car it is hard to get a hold of the people you need. Then I realized also that they had written my email with 0% accuracy. The only thing they got right was .com I was told I would get the registration in about a month. It has been 2 months and nothing. After calling the DMV, I am told the car is still registered in their name. When I contacted them, I am told to give my number for a call-back but I decide to wait, because I know they do not return calls (Aldi the person you talk to at first gives you a whatever answer that does not answer the question, so they just do the Karen for you and get you the manager). When talking to the manager, he tells me they had just finished transferring the car from the first owner to them, that the car's safety is expired, so I need to bring it so I can get an expired safety so they can begin the process. Since I am going there I ask if they can check a leaky tire and to do it although the warranty expired a month ago, and they agree (it looked like they knew about the problem because without saying anything the service guy already knew what tire it was). I decided to write this review because I have been here for over 2 hours and I am still waiting. I don't speak hawaiian, but Aikahi (they offer the Aikahi experience) has got to mean s#$%^tty
This has been the worst car purchase I have ever done.
This has been the worst car purchase I have ever done. I purchased an electric car 2 months ago, and I am still dealing with finalizing the process. I was supposed to get some papers to get a tax credit. This took emails that weren't replied, expecting call-backs that never happened, so it took a lot of pushing around at every stage of the process. So let's say I had to do the whole routine twice. Once you buy the car it is hard to get a hold of the people you need. Then I realized also that they had written my email with 0% accuracy. The only thing they got right was .com I was told I would get the registration in about a month. It has been 2 months and nothing. After calling the DMV, I am told the car is still registered in their name. When I contacted them, I am told to give my number for a call-back but I decide to wait, because I know they do not return calls (Aldi the person you talk to at first gives you a whatever answer that does not answer the question, so they just do the Karen for you and get you the manager). When talking to the manager, he tells me they had just finished transferring the car from the first owner to them, that the car's safety is expired, so I need to bring it so I can get an expired safety so they can begin the process. Since I am going there I ask if they can check a leaky tire and to do it although the warranty expired a month ago, and they agree (it looked like they knew about the problem because without saying anything the service guy already knew what tire it was). I decided to write this review because I have been here for over 2 hours and I am still waiting. I don't speak hawaiian, but Aikahi (they offer the Aikahi experience) has got to mean s#$%^tty
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Amelia, I regret to hear about your frustrating experience. It sounds like we've fallen short in several areas and I apologize for the inconvenience caused. Please reach out directly so we can address these issues more effectively. Thank you, Sean Hamic - General Sales Manager
*Kodee Taong (Sales) is an exceptional sales
*Kodee Taong (Sales) is an exceptional sales representative! She is very knowledgeable of the entire Acura line up of vehicles and their features. No pressure sales, patient and no pretense of knowing how to provide excellent customer service! Kodee confirmed that gender no longer determines what kind of attitude or professionalism you receive when walking into a car dealership! And wait until you meet the rest of the team (Matt Bonder) who makes your sales transaction smooth and easy! You've definitely convinced me that it was worth it to give Lithia Corp another opportunity to transform me to become a happy, satisfied and most IMPRESSED return customer! Mahalo Kodee & Matt! Love you guys at Acura of Honolulu!
*Kodee Taong (Sales) is an exceptional sales
*Kodee Taong (Sales) is an exceptional sales representative! She is very knowledgeable of the entire Acura line up of vehicles and their features. No pressure sales, patient and no pretense of knowing how to provide excellent customer service! Kodee confirmed that gender no longer determines what kind of attitude or professionalism you receive when walking into a car dealership! And wait until you meet the rest of the team (Matt Bonder) who makes your sales transaction smooth and easy! You've definitely convinced me that it was worth it to give Lithia Corp another opportunity to transform me to become a happy, satisfied and most IMPRESSED return customer! Mahalo Kodee & Matt! Love you guys at Acura of Honolulu!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing such a detailed and positive review! It's so great to hear that Kodee and Matt provided exceptional service at Acura of Honolulu. It's wonderful knowing our team made your experience smooth, easy, and impressive. Mahalo for giving Lithia another chance; we look forward to serving you again!
having a nice and modern customer waiting area with wifi,
having a nice and modern customer waiting area with wifi, so i am able to get work done while waiting.
having a nice and modern customer waiting area with wifi,
having a nice and modern customer waiting area with wifi, so i am able to get work done while waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Greg, we're glad to hear you enjoyed our modern customer waiting area at Acura of Honolulu. Thanks for the positive feedback! We'll see you next time!
Not only what was asked to do, but more thorough checks
Not only what was asked to do, but more thorough checks are done routinely whenever my vehicle is taken in for service.
Not only what was asked to do, but more thorough checks
Not only what was asked to do, but more thorough checks are done routinely whenever my vehicle is taken in for service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa, we're glad to hear that our team at Acura of Honolulu goes above and beyond with thorough checks during your service visits. Thanks for sharing, our team looks forward to seeing you again!