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Ted Russell Ford Kingston Pike

(533 reviews)
Visit Ted Russell Ford Kingston Pike
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–5:00pm
Sunday 1:00pm–6:00pm Closed
New (865) 293-5089 (865) 293-5089
Used (865) 500-0232 (865) 500-0232
Service (865) 312-7385 (865) 312-7385

Inventory

See all 415 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2015.
Day after day Ted Russell Ford goes the extra mile adding a world class buying and service experience that has kept satisfied customers coming back year after year. For 38 years Ted Russell has served the people of the Knoxville area providing superior service and customer satisfaction. When Ted handed us the keys we knew he was trusting us with more than just a car dealership. He was trusting us with a legacy--a legacy earned by truly valuing each and every customer who has ever walked through our doors. Today we carry on that tradition of excellence as the area's leading Ford dealer.
Ted Russell Ford Kingston Pike -The Difference is Clear !!

Service center

Phone number (865) 312-7385

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(533 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I was interested in a vehicle and contacted the

I was interested in a vehicle and contacted the dealership to determine if they participate in X-plan pricing for the Disabled American Veterans; they advised they did after which I requested the price. Two days later, I’ve yet to receive a response despite several texts to the sales person, Jeff, and his commitment to get me the price “shortly.” I wish I could say that I am surprised but this is exactly what I encountered 10+ years ago when I moved to Knoxville. I mistakenly thought that after a decade things may have changed but it appears as though they have not. Fortunately, there are plenty of other dealerships that are willing to take my money and treat me like a valued customer.

I was interested in a vehicle and contacted the

I was interested in a vehicle and contacted the dealership to determine if they participate in X-plan pricing for the Disabled American Veterans; they advised they did after which I requested the price. Two days later, I’ve yet to receive a response despite several texts to the sales person, Jeff, and his commitment to get me the price “shortly.” I wish I could say that I am surprised but this is exactly what I encountered 10+ years ago when I moved to Knoxville. I mistakenly thought that after a decade things may have changed but it appears as though they have not. Fortunately, there are plenty of other dealerships that are willing to take my money and treat me like a valued customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Good morning, Mike, Joe here Ted Russell Ford would you mind calling me 775-315-6282 We want to look into where we missed the mark. We are dedicated to serving our customers at the highest level. I want to personally apologize for not providing you with pricing. Also, we would like the thank you for your service! we appreciate you. Thank you and I look Forword to speaking with you soon

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These guys really treat you right.

These guys really treat you right. I have never been a big fan of taking my cars to dealerships for work but I wont take my new maverick anywhere else.

These guys really treat you right.

These guys really treat you right. I have never been a big fan of taking my cars to dealerships for work but I wont take my new maverick anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you so much for your feedback about Ted Russell Ford - Kingston Pike! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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Ted Russell Ford did all we expected them to do and more.

Ted Russell Ford did all we expected them to do and more. We greatly appreciate their attention and care. We will return as needed. Thank you!

Ted Russell Ford did all we expected them to do and more.

Ted Russell Ford did all we expected them to do and more. We greatly appreciate their attention and care. We will return as needed. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jane, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great customer service after the sale.

Great customer service after the sale. Spacious waiting room for service customers. Fast service as promised.

Great customer service after the sale.

Great customer service after the sale. Spacious waiting room for service customers. Fast service as promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Jeremy and others were very nice and helpful.

Jeremy and others were very nice and helpful. Could have been better on follow up.

Jeremy and others were very nice and helpful.

Jeremy and others were very nice and helpful. Could have been better on follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Michael, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, please give us a call at (865) 693-7611 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

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Smooth as silk!

Smooth as silk! In and out in rapid time. Made me feel like my new vehicle was in good hands and job done right.

Smooth as silk!

Smooth as silk! In and out in rapid time. Made me feel like my new vehicle was in good hands and job done right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi James, thank you so much for your feedback about Ted Russell Ford - Kingston Pike! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

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Salesperson implied that a permacoat and theft insurance

Salesperson implied that a permacoat and theft insurance was included in sticker price. They were not. Which I didn't notice until the next day, so that's on me. When I texted him to ask about it, he said it hadn't been applied yet and when I bring the car in for the detailing I'm owed bc the guy left early, they would apply it. If it's not on there, I want my money back for it. I was charged for something I didn't even get. My salesperson said someone would contact me Monday the 16th. They haven't. Typical dealership, crooks.

Salesperson implied that a permacoat and theft insurance

Salesperson implied that a permacoat and theft insurance was included in sticker price. They were not. Which I didn't notice until the next day, so that's on me. When I texted him to ask about it, he said it hadn't been applied yet and when I bring the car in for the detailing I'm owed bc the guy left early, they would apply it. If it's not on there, I want my money back for it. I was charged for something I didn't even get. My salesperson said someone would contact me Monday the 16th. They haven't. Typical dealership, crooks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (865) 693-7611 at your earliest convenience to discuss how we can turn this experience into a positive one.

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Kim did a great job as our advisor and Ted, the service

Kim did a great job as our advisor and Ted, the service manger, is fantastic.

Kim did a great job as our advisor and Ted, the service

Kim did a great job as our advisor and Ted, the service manger, is fantastic.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Kevin, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ted Russell Ford - Kingston Pike and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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Haven't owned a Ford in a a minute, but I will say the

Haven't owned a Ford in a a minute, but I will say the entire process has exceeded my expectations!!

Haven't owned a Ford in a a minute, but I will say the

Haven't owned a Ford in a a minute, but I will say the entire process has exceeded my expectations!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Christie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Very good service team.

Very good service team. Chelsey was very good. Did not meet the technician but all seems good.

Very good service team.

Very good service team. Chelsey was very good. Did not meet the technician but all seems good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Vernon, we're glad to hear our staff took such great care of you! Here at Ted Russell Ford - Kingston Pike we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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