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Reviews
Overall my experience was good.
Overall my experience was good. I felt the dealership service department had difficulty in completing their recall that prevented me from enjoying truck for the weekend (3�days).
Overall my experience was good.
Overall my experience was good. I felt the dealership service department had difficulty in completing their recall that prevented me from enjoying truck for the weekend (3�days).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sharon, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (865) 693-7611 so we can assist you further.
Service and staff was great.
Service and staff was great. Very professional, communicated well and repairs went great. I have used them for 8 years and will continue since I have not had a bad experience .
Service and staff was great.
Service and staff was great. Very professional, communicated well and repairs went great. I have used them for 8 years and will continue since I have not had a bad experience .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service!
Excellent service! The Service Manager Ted along with his team is extremely knowledgeable and professional while making you feel valuable!!! I will always take my vehicle there!
Excellent service!
Excellent service! The Service Manager Ted along with his team is extremely knowledgeable and professional while making you feel valuable!!! I will always take my vehicle there!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Patricia, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wonderful service got my oil changed!
Wonderful service got my oil changed! Service advisor worked me in they were short handed and the wait was about an hour! They have a clean service department! Great customer service!
Wonderful service got my oil changed!
Wonderful service got my oil changed! Service advisor worked me in they were short handed and the wait was about an hour! They have a clean service department! Great customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Clifton, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jonathan was excellent!
Jonathan was excellent! Knowledgeable and informed us of all of our options. The truck sold itself but he sold us on the dealership. We will be back.
Jonathan was excellent!
Jonathan was excellent! Knowledgeable and informed us of all of our options. The truck sold itself but he sold us on the dealership. We will be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paul, we're glad to hear our staff took such great care of you! Here at Ted Russell Ford - Kingston Pike we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
The 4-star rating is due to the irritating responses from
The 4-star rating is due to the irritating responses from the person who handled the work needed to satisfy the recall. (I.e. when kit would be available, said 2 weeks but took 3 months, no available ride assistance as I had no driver). Actual service was exceptional. (Brian)
The 4-star rating is due to the irritating responses from
The 4-star rating is due to the irritating responses from the person who handled the work needed to satisfy the recall. (I.e. when kit would be available, said 2 weeks but took 3 months, no available ride assistance as I had no driver). Actual service was exceptional. (Brian)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kimberly, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 693-7611 when you have a chance. Thank you again, and we look forward to hearing from you.
Love Damian!
Love Damian! I dropped my SUV off at the dealer and D gave me a ride to work. Nicest guy! He delivered it back to me and I avoided having to drive back from the dealership during five o?clock traffic.
Love Damian!
Love Damian! I dropped my SUV off at the dealer and D gave me a ride to work. Nicest guy! He delivered it back to me and I avoided having to drive back from the dealership during five o?clock traffic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Laura, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
I received immediate response when I pulled into the
I received immediate response when I pulled into the service area. The person listened to all my needs that needed attention on my vehicle. They made a list of my problems and quickly moved it to the service area.
I received immediate response when I pulled into the
I received immediate response when I pulled into the service area. The person listened to all my needs that needed attention on my vehicle. They made a list of my problems and quickly moved it to the service area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carey, we are so happy to read such a great review about Ted Russell Ford - Kingston Pike! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
They serviced our Expedition in less than an hour and the
They serviced our Expedition in less than an hour and the interior of the car remained spotless as it was when I arrived. The representative for Ted Russell Ford was very polite and showed me to the customer lounge for a cup of coffee.
They serviced our Expedition in less than an hour and the
They serviced our Expedition in less than an hour and the interior of the car remained spotless as it was when I arrived. The representative for Ted Russell Ford was very polite and showed me to the customer lounge for a cup of coffee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carey, we are so happy to read such a great review about Ted Russell Ford - Kingston Pike! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Knowledgeable and offerred a fair deal on pricing
Very Knowledgeable and offerred a fair deal on pricing and trade in. Would recommend this dealership to others. Our salesperson (Tyler) was very helpful and knew all of the tech stuff about the car.
Very Knowledgeable and offerred a fair deal on pricing
Very Knowledgeable and offerred a fair deal on pricing and trade in. Would recommend this dealership to others. Our salesperson (Tyler) was very helpful and knew all of the tech stuff about the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!