Ted Russell Ford Kingston Pike

4.0 out of 5 (4.0) 28 reviews

Dealer on Cars.com since September 2015

Currently in stock!

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Today's Hours

Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 8:00 PM
Sun 1:00 PM - 6:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.0 out of 5 4.0
28 lifetime reviews.
  • Fantastic Car Buying Experience - Michelle Abele
    January 30, 2017

    My wife and I were referred to Michelle Abele, at Ted Russell Ford Lincoln, by a friend who said she was terrific to deal with. Our friend was corre...ct, Michelle was a dream. She is very friendly and she didn't get pushy at all. Definitely not the typical obnoxious salesperson. She was very HELPFUL! She found just the car we want and we signed all the paperwork. Everything went great. I rate Michelle Abele and Ted Russell Ford Lincoln 5 STARS!!! You need to ask for Michelle when you get to the dealership. You and your wallet will be glad you did!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your review, Mark! We're so glad that your friend recommended us to you. We're proud of the excellent service that Michelle provides t...o our customers. We hope to see you again, thank you for your business!


  • 1.0 out of 5
    Extended Warranty
    December 5, 2017

    On October 14, 2017 I cancelled extended warranty. It is December 4 no refund. They warranty company says the policy has not been cancelled. This is n...ot acceptable. I am waiting to refinance for a better interest rate after the refund is suppose to be credited to the principle of my Ford loan.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jessie, we are so disappointed to learn of this situation you have described. We would like to discuss this further in the hope of coming to an unders...tanding and resolution. Please give us a call at (865) 693-7611 and we will do our best to make this better. We hope to hear from you soon.


  • 5.0 out of 5
    Ms Nancy Upton
    August 3, 2017

    I cannot say enough about the excellent sales staff that helped me through what I thought was going to be a horrendous ordeal when I traded my " faili...ng" car. Both Justin Livingston and Taylor Sparkman made what could have been an aweful day one of the best days of my life and I drove away in a brand new car. I have to mention the kindness and efficiency of Kevin Fox who also made my day a little less stressful. Thank you isn't enough to these people!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Wheel Balance

    $59.95

    Tire Rotation

    $25

    Oil, Filter Change

    $34.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Sell & Trade

Sell or Trade-in Your Car for Cash
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Special Offers

This dealership offers 695 Offers on 22 Models

About Our Dealership

Dealer on Cars.com since September 2015

Day after day, Ted Russell Ford Lincoln goes the extra mile adding a world class buying and service experience that has kept satisfied customers coming back year after year. For 38 years, Ted Russell has served the people of the Knoxville area providing superior service and customer satisfaction. When Ted handed us the keys, we knew he was trusting us with more than just a car dealership. He was trusting us with a legacy, a legacy earned by truly valuing each and every customer who has ever walked through our doors. Today, we carry on that tradition of excellence as the area's leading Ford-Lincoln dealer.

"Ted Russell Ford Lincoln Kingston Pike -The Difference is Clear !!"
Ted Russell Ford Kingston Pike
8551 Kingston Pike Knoxville, TN 37919
New (865) 293-5089
Used (865) 293-5144
Service (865) 312-7385
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