California Motors Direct - Montclair

These guys promised to put new tires on the car before I bought it. They waited for the calling off period to take place and then tried to give me used... tires.

DO NOT TRUST THIS BUSINESS. Highly unethical and guilty of fraud. Fraud is defined as "Wrongful or criminal deception intended to result in financial... or personal gain." I've recounted my experience with California Motors Direct (Montclair) below: After finding the car I intended to purchase, I started negotiating with the manager, Jonathan. After agreeing to a base price, Jonathan stated that he inputted an estimate $600 for the cost of registration and other fees for a total out-the-door estimate. Though he said, "that was a high estimate and it will be less than that. We don't want to provide a low estimate of the registration cost then have us both find out it's more. So, the total amount will be less than this." It made sense, so I decided to move forward with paperwork. Once I got to the second to last document, the one with the price breakdown information, I saw some peculiar and different numbers than agreed upon. For example, the Base Price that we had agreed upon was a few hundred dollars higher and there were a number of line items for unusual fees. When looking at the registration line item, I saw it came out to be around $250. So, based off of the high-estimate of $600, there should be a difference of $350. However, the dealership had deliberately moved that money into the Base Price and unusual categories. In looking for clarification, I asked the representative helping me. He was a little confused too, and ended up asking Jonathan. He came back with an answer that was, "it's a new software system, it just does that." After asking some additional questions, the representative brought Jonathan over. It ended up being a 45 minute conversation about how it's "just the new software. It's the computer, it just does that and changes numbers." The tactic was to try to plead ignorance on this "new software" and confuse me by pointing at different numbers. I said I was fine to move forward, though just needed to see the numbers he inputted into the system including Base Price that made for the final amount. He refused to show the system. At this time, it was past 10:00pm. Jonathan left and handed me over to three salespeople to "finish the paperwork." I asked the three salespeople for some honesty in the situation. I received dodgy answers for around 10 minutes, then they eventually said "Look, you're a smart guy. You've done your research. This is still a good deal even though we moved some numbers around." I thanked them for finally being honest to the fact that they changed numbers around and then left without a car. However, that does not change the pervasive lying displayed by the manager that has fed into a exploitative culture toward customers. I strongly suspect this happens all the time with other customers and it can absolutely be classified as Fraud.

I walked in and George asked if I needed help. I asked him what I was looking for and I found the RX350 I wanted. He made the process easy and painless.... All questions answered up front. He did what he said he would do. Took my car back for the detail and my day light went out a day after purchased. THEY FIXED IT. David in service was professional and completed the work on time. I'm very happy with my experience. Ask for George in sales or David in Service.

I came in looking to trade my Explorer for a Lexus IS200t, I brought my uncle who actually repairs salvaged cars for a living, he's been doing it his entire... life. We looked at a grey Lexus they had sporty rims and all test drove it, check engine light was on, then tried to show me the CARFAX, they must of copied and pasted a clean one because when my uncle ran the VIN through his CARFAX account, there were photos of this car totaled!!!! the dealership tried to deny it of course and I told them my uncles repairs cars for a living and this car has a lot of work done they had a stupid face like eeeehhhh idk what you're talking about. xxxx THIS DEALERSHIP!!!!! IM REPORTING THEM TO THE BBB.

I almost purchased a car today. Last week, drove 70 miles with my family to see a car for purchase. From the beginning, I felt lack of professional attitude... while car also missing few items and had to be detailed. I liked the car and agree to pay full price. They told me it will take couple day to take care of missing items, so I left a deposit and told them that will pick up the car next week. One day before driving back to pickup the car, we called back and reminded them, including the manager Jonathan that we are planning to come the next day to pick up the car and both the gentlemen and the manager guaranteed that car will be ready. Drove to the A.M.D next day with my family again with Cashier check for the balance, just to find out nothing was done to the car at all. They are not only unprofessional, they also lair as well and I am actually glad that I did not purchase the car from them. I don’t trust them and you shouldn’t either

Wow! This dealership sells salvage/rebuilt cars that weren’t reported to the dmv. This means that even though the carfax might come up clean, the car was... repaired under the table and technically should hold a salvage or rebuilt title. This dealership gets wrecked cars from the auto auctions and sells them as clean and hides sneaky disclaimers in the paperwork. If the price seems too good to be true it’s because it definitely is.

Was in there 2 hours they show me a clean carfax and the car clean by another service then I agree to buy it and give them my down payment start signing... all the papers and one of the last papers states I was informed it had unibody and frame damage and the dealer might not honor the warranty and they are not responsible also 4 inquiries on my credit that is impeccable besides the inquiries run from this dishonest dealership!!!

Wow, every car on this lot has escaped or was purchased at wrecked car auctions. These cars were all wrecked and **NOT REPORTED BY THE BODY SHOPS THAT... REPAIRED THEM***TO THE DMV. That means they show up clear as **No Accidents On Car Fax***

Bought a car from them it was pretty fast and easy no pressure from the sales man would recommend better communication but overall had a good experience

This dealership is a straight fraud. I asked the sales rep about the four used lexus es300h they had in stock. Instead of telling me the about them,... he rudely suggested it would take him 2 days to do all that and instead I need to pick one for test drive and move on. I really did want to check out the performance so I decided to pick one of the four. After the test drive, I merely wanted to look at the numbers so get an understanding of the overall price tag and what my monthly payments would be. Red flags everywhere!!! They tacked on a $1000 dealership fee. They tried to tack on price for new tries. They even tried to pressure me into signing the deal that night even though the car still needed work on it such as the unibody, cleaning, etc. Stay away from these scam artists, otherwise, you will regret it.