Reviews
Great service
Dropped off car for regular service. No waiting, didn’t have to wait long and service was excellent! I will be back as soon as I need their help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Shawn, thank you; we appreciate your feedback!
Rick Hendrick Chevrolet Naples is always neat and clean,
Rick Hendrick Chevrolet Naples is always neat and clean, great customer service, coffee and cookies are a plus
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fpanici, we are glad we could help!
Service
Worked with Chris Bargnesi and he was great. Honest helpful and most of all throughout. Looking forward to building a working relationship for our vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valdes, we really appreciate your feedback!
My great experience
I came in this morning for a service on my new blue Silverado to find my usual advisor gone. Luckily I had My new one, Javon, here to help me. Thank you for the service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff Miller, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
Thank you Rick Hendrick
I've been here before and I will continue to come here. I've had nothing but great experiences and Matt and Javon do nothing but make them happen. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sophia Larose Fleury, we're so glad that we were able to go above and beyond your expectations!
Review
Clinton was a great help and always helps me out on my vehicles needs he is great to work with and has a great personality high recommended the service department of Rick Hendrick Chevy and building looks great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rhina, thank you; we appreciate your feedback!
Worst experience I’ve ever had
The worst dealership experience I’ve had in my life. Wanted to test drive the Camaro. They said on the phone I could. Went to the dealership and I had cash ready for them to pay for a lease or buy it but obviously you’d want to test drive the vehicle first. They wouldn’t let me. First said it was my age, I’m 28 and then second said you need to run over numbers first. Completely dishonest. Everything that was said by the salesperson was a lie. I’ve been dealing with dealerships for years and have never seen something like this. There is not a chance any manager would like what happened today. I’d love to explain to leadership or someone in charge because it’s not acceptable.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Alex, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Jasen or Reinaldo our Sales Managers at (239) 591-0991 to discuss further. Thank you, we appreciate your time.
The dealership was very nice, my oil change service took
The dealership was very nice, my oil change service took over an hour to complete. I arrived at the designated time and dealt with a service advisor about another issue and he said it was solved. Bad news the issue was not resolved. I have not had a chance yet to return. Frustrating that my issue is not resolved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Djones, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you please call us at (239) 591-0991.
Good service
Good customer service from Chris. He was very attentive. Hope service is same when I come back for my next oil change service in the next few months
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maria Medina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
Thanks Chris Bargnesi!
Chris Bargnesi was quick to welcome me to the service department and confirm my requested services. He was knowledgeable and courteous. Although I did not accept any additional suggested service, Chris recommended an alignment, and a couple of filters. He showed me the waiting area and informed me of all the amenities available to me while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Reba, thank you; we appreciate your feedback!
