Reviews

Average Ratings

5.0
78 lifetime reviews.
  • Great Deal

    The manager Lamore Merchant was so helpful and understanding. He, along with sales consultant Danielle Mantone went above and beyond to get us th...

    Dealer Response

    Thank you Donna for your review. We are happy that Lamore and Danielle provided the great Island Volkswagen experience for you. We know you'll enj...


    Show Full Review

    The manager Lamore Merchant was so helpful and understanding. He, along with sales consultant Danielle Mantone went above and beyond to get us the best deal and a out of the showroom in a new car! Big thanks to both!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Donna for your review. We are happy that Lamore and Danielle provided the great Island Volkswagen experience for you. We know you'll enjoy your new 2017 VW Jetta for years to come. John - GM


    Hide Full Review
  • BEST DEALERSHIP EVER !

    Walking into a car dealership is one of the most dreadful experiences i find myself in every few years. I always come in having the feeling I am g...

    Dealer Response

    The team here at Island Volkswagen is thrilled to hear about your most recent visit. We pride ourselves on customer satisfaction and are glad to h...


    Show Full Review

    Walking into a car dealership is one of the most dreadful experiences i find myself in every few years. I always come in having the feeling I am going to be taken for my shorts. Island Volkswagen dealership was the only place I have not felt like that, and i have bought and leased cars from several different dealers over the years. My husband was the first to go to the dealership to check out a nice gently used GTI on the lot that he had seen on the nicely designed website. Ashley Medrano, who is part of the professional sales team, was our first contact. She is so friendly and helpful, she let him test drive the car and explained all the options it offered. I went the next day with my husband to see his potential new car, and while I was there I mentioned my lease would be up in 3 months for my current car. They politely introduced me to the Jetta, without being pushy. They let me also test drive it and Ashley again explained all the cool things it had - autoconnect android, heated leather seats, cooled glove box, etc. We then spoke with the manager, Lamore Merchant, who is a true gentleman. My husband and Lamore were able to settle on a price he felt comfortable with for the GTI and also extended its existing bumper to bumper warranties, including tires/wheels etc, for an affordable price. I also had an excellent experience with Lamore, as he was able to take in my existing lease and offer me a monthly payment for the Jetta that worked for me. There was no back and forth 15 times of "let me run these numbers over with the Wizard of Oz in the back". No one tried to push me into a vehicle that I couldn't afford. In addition, he took time to search for the specific color I wanted and was able to locate it. The next step was paperwork, which usually makes me break out into a sweat or hives. However, Michele Neri, of the Finance department,was extremely knowledgeable and took us through the paperwork for the 2 cars. She explained everything in great detail and answered all our questions with full confidence. Michele made us feel comfortable to say the least, and made the final process a breeze. Overall, this entire experience was fun, as stress-free as possible...and dare I say...enjoyable. So if you are looking for a Volkswagen like my husband was, or you never stepped foot in a Volkswagen (like me)....you should stop into Island Volkswagen and check them out. You will find a refreshing professional team of humans (not robots) who actually want to help you. You don't have to go to Jersey first, I swear.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The team here at Island Volkswagen is thrilled to hear about your most recent visit. We pride ourselves on customer satisfaction and are glad to hear we achieved just that. Thank you for your feedback! John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • fantastic

    When I came in I was treated very promptly and all of my needs taken care of precisely. Richard went over everything with me before starting any w...

    Dealer Response

    Robert Bove, your kind words are greatly appreciated. We pride ourselves on customer satisfaction. It's good to hear that your experience was a gr...


    Show Full Review

    When I came in I was treated very promptly and all of my needs taken care of precisely. Richard went over everything with me before starting any work on my vehicle. I want to reiterate he was very courteous and understating of my needs. Regards Robert Bove

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert Bove, your kind words are greatly appreciated. We pride ourselves on customer satisfaction. It's good to hear that your experience was a great one. Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Easy to work with!

    Richard is a pleasure to deal with as he always tries to provide the best customer service possible.

    Dealer Response

    Danil Grishchenko, from the entire Island VW family, we're incredibly gracious that you gave us the opportunity to earn your business. Thank you f...


    Show Full Review

    Richard is a pleasure to deal with as he always tries to provide the best customer service possible.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Danil Grishchenko, from the entire Island VW family, we're incredibly gracious that you gave us the opportunity to earn your business. Thank you for the wonderful feedback! Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Easy to work with!

    I couldn't be happier. The service was straightforward and timely, and Bianca explained everything clearly. She was generally a delight to work with.

    Dealer Response

    Lindsay Lehman, thank you for sharing your experience. We always love hearing that our customers had a great experience with us! Regards, John Gom...


    Show Full Review

    I couldn't be happier. The service was straightforward and timely, and Bianca explained everything clearly. She was generally a delight to work with.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lindsay Lehman, thank you for sharing your experience. We always love hearing that our customers had a great experience with us! Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Great Experience All Around

    As always Island VW provided excellent and professional service.

    Dealer Response

    Anthony Buzzanca, we love hearing that our customers had a great experience with our dealership. We'll make sure to relay your satisfaction to the...


    Show Full Review

    As always Island VW provided excellent and professional service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony Buzzanca, we love hearing that our customers had a great experience with our dealership. We'll make sure to relay your satisfaction to the individuals you worked directly with. Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Phenomenal experience

    Bianca and the service staff did an exceptional job and went above and beyond to take care of my Tiguan, so much so, that they actually found anot...

    Dealer Response

    Anthony D. Cappello, thank you for the kinds words about our dealership. We strive to ensure that every customer that steps foot on our lot is met...


    Show Full Review

    Bianca and the service staff did an exceptional job and went above and beyond to take care of my Tiguan, so much so, that they actually found another issue with the truck that I wasn't initially aware of. They were kind and courteous as well as professional and informative. All service departments should strive for the type of care I received during this entire service experience. Thanks again to Bianca and the rest of the VW Service Staff!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony D. Cappello, thank you for the kinds words about our dealership. We strive to ensure that every customer that steps foot on our lot is met with the same experience you received. We hope you enjoy your new car! Please feel free to contact us if there's anything more we can do for you. Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Very positive experience

    I had a very positive car buying experience at Island Volkswagen. Michelle was very patient and informative and able to answer all of my questions...

    Dealer Response

    Ashlee Runyon, thank you for choosing to do business with us. We work daily to provide our customers with the best overall shopping experience pos...


    Show Full Review

    I had a very positive car buying experience at Island Volkswagen. Michelle was very patient and informative and able to answer all of my questions. Lamore was very professional and made sure to cleary explain all of my options during this process and make recommendations based on my needs. The whole process was very quick and rewarding and I will make sure to refer my friends and family to this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ashlee Runyon, thank you for choosing to do business with us. We work daily to provide our customers with the best overall shopping experience possible. We hope to continue doing business with you! If there is anything more you need from us, please let us know. Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Great Impression

    I had to go to VW for a rattling noise in my car. Bianca and Joe were very helpful and absolutely great! . when I go to VW I get the service for...

    Dealer Response

    Anelia Stanimirova, your kind words are greatly appreciated. We pride ourselves on customer satisfaction. It's good to hear that your experience w...


    Show Full Review

    I had to go to VW for a rattling noise in my car. Bianca and Joe were very helpful and absolutely great! . when I go to VW I get the service for the money. I was very, very happy! Thank you and keep doing what you are doing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anelia Stanimirova, your kind words are greatly appreciated. We pride ourselves on customer satisfaction. It's good to hear that your experience was a great one. Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review
  • Great Salesman

    Quick, friendly and efficient . .

    Dealer Response

    Shelia Aries, thank you for sharing your experience. We always love hearing that our customers had a great experience with us! Regards, John Gomes...


    Show Full Review

    Quick, friendly and efficient . .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shelia Aries, thank you for sharing your experience. We always love hearing that our customers had a great experience with us! Regards, John Gomes | Jgomes@myislandvw.com | 732-433-3238


    Hide Full Review