Garber Automall

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
136 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 15, 2019

    Best service around that any Ram Dealer in the Jax area

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Joseph, thank you for your great review and rating! We're always here if you need anything else. Take care!

  • 1.0 out of 5
    August 11, 2019

    Twice I have been let down by this dealership. The first time was My GMC Acadia was to be serviced (1st oil change). They had the car all day, Provided... paperwork of the service. I was cantacted two weeks later and was told they made a mistake and the service was never performed and they lost track of my car. When I completed a survey stating I was disastisfied and described the incident, the dealer called within 10 minutes. The representative who called didn't even read the write up of my complaint. It makes it seem they only care about the number on the survey, not correcting the cause. Fast forward to to mid July, it was time to perform service on my Jeep Patriot. I had an appt. scheduled. It was supposed to be in and out. They told my wife it would take 30 minutes. After more than an hour my wife asked what the status was. They told her they had forgotton about it and had to find the Jeep and get it in. That took over 2 hours. At this point I have lost all confidence in the service department at the Garber Auto Group. I used to be a maintenance supervisor in nuclear power, I take maintenance scheduling and accountability very seriously. The dealership needs to perform an in depth look at itself and improve.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 22, 2019

    Very friendly and explained exactly what was happening with the repair

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We hope everything was handled to your expectations, Ona. Please don't hesitate to reach out to us if there is ever anything else we can assist you wi...th.

  • 5.0 out of 5
    July 22, 2019

    Great. Worked with my travel schedule as if they were my hometown dealership. Wish they were , they are much more people friendly than Hoover dodge... which is in my home town. I have had service done this year at three different dodge dealerships and have decided after 20 years I will never buy another dodge but it would be different if I had a dodge place I could go to with a service department like Garber Dodge.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for sharing your recent service experience with us, Charles! Please feel free to stop by next time you are in the area. Take care!

  • 5.0 out of 5
    July 16, 2019

    john and Scott in Chrysler service dept. were both very accommodating and prompt in getting back to me with answers. I was impressed at the team work... between the two, i didn't have to tell my whole story over again they both knew all the details. the car was looked at when they said ..worked on and finished sooner than i expected.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Here at Garber Jeep Chrysler Dodge, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you aga...in!

  • 5.0 out of 5
    July 15, 2019

    My family and I absolutely love Garber AutoMall. When we purchased our vehicles we were treated great. When we called to schedule services we were treated... great. When we called about a question pertaining to our vehicles we were treated great. Great service, great people, great facility. Wouldn't change a thing.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dorothy, reviews like this give us motivation and help us ensure we provide high-quality care. We are glad we could provide you with such great sales ...and service experiences! Thank you so much for choosing Garber Jeep Chrysler Dodge for your automotive needs!

  • 5.0 out of 5
    July 6, 2019

    The Service department was very friendly and nice . It took a lot longer then expected.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're glad to hear our Staff took such great care of you, Tracy. We hope we can continue to be of service to you down the road!

  • 5.0 out of 5
    July 3, 2019

    Garber worked me in earlier than scheduled to accommodate s last minute issue at home. Great job. Quick and efficient

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Robert, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about... your recent visit. Take care!

  • 5.0 out of 5
    June 27, 2019

    It started with a phone call to the service manager in distress of a water leak. They took my truck came outand did the needed repairs. The best part... was the professionalism of all your staff. Special complement to the Tech who came out and explained all the repairs. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Here at Garber Jeep Chrysler Dodge, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you aga...in!

  • 5.0 out of 5
    June 26, 2019

    Love Garber, we will never purchase a car from anyone else.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're glad to hear that everything was completed to your satisfaction, George! Please let us know if there is ever anything else we can assist you wit...h.

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