Jackson Mac Haik Chrysler Dodge Jeep Ram

Took new truck for recall repair that was told would only take 30-45 min. 3 hours later I attempted to call and check on the time it would be ready.I was... sent to voice mail 8 consecutive times before finally reaching the service dept. Operator was rude, as well as the staff having no concern about customer service. Shameful!

I was contacted by email by the dealer rep. I emailed him back asking about a sunroof on the car. He replied affirmatively and said I should call his cell.... When I did, I got a reply text saying he was busy couldn't talk now. Well, 24 hours later he hadn't called. I texted him saying I guess he didn't want my business. He replied he was very busy and a week later still hasn't made an effort to contact me. All this electronic business is sometimes very unfriendly for the customer.

Agreed on a deal for new car, shook hands with manager on site to pick car up the next morning. Got message on phone that they could not do deal. I always... heard a man was only as good as his word. This speaks volumes about their sales manager and dealership. Their word is worthless!!!

Inquired about a Jeep and was told it was in the shop for repairs and was not available to view. They promised to call me back but never did. That was... over a week ago. Bought elsewhere.

I was buying my first car!! I thought it would be the best, week after my battery went dead and it went down hill. Engine light has been on since June,2016... and it is now February 2017, it still says low battery and my car shakes bad like out of control. & they have the WORST SERVICE!!! Ever I would never recommend them ever!!!!!

I went to the Mac Haik on I 55 and Lake land Dr. for minor issues on my truck. Both locations failed to complete the work. They kept the truck 8 days total... (4 at each place) and would have kept it longer if I hadn't thrown a fit. I would go somewhere else but it looks like they have a monopoly on dodge dealerships in the Jackson area. I would buy a Ford to keep from dealing with these people again!

Very good experience with friendly people. I must recommend my friends to visit the dealership. Thanks

The salesman was very nice he always stayed in touch with me giving great advice

I couldn't ask for better salesman. Mr. Nichols, customer service skills were excellent. I did not purchase the car, but definitely recommend Mr. Nichols... to friends and family.

My first time buying a car I spoke with Mr. Robert Thomas and he helped me. I felt like Mr. Thomas was not just trying to make a sell he was polite and... had great customer service